PC Refresh Reviews 

Mixed experience: good final result, but poor communication and delay

I brought my desktop/gaming PC to PC Refresh for maintenance: full internal cleaning, CPU thermal paste replacement, checking the liquid cooler, checking fans/temperatures, and confirming whether additional fans or better airflow were actually needed.

In the end, I have to say that the final result was good. The PC came back extremely clean, it is working properly, and they also delivered it to my home, which I appreciate. The temperature results they later provided also showed an improvement after the maintenance.

However, my main issue was with the communication, clarity, price, and lead time.

The diagnosis initially came with several expensive optional recommendations, including a 1000W Gold power supply, an NVMe SSD upgrade, data transfer, a possible new case, and paid priority options. I did not ask for general upgrade advice; I mainly wanted cleaning, thermal maintenance, and a clear answer about cooling/airflow. Later, they clarified that the SSD and power supply were optional upgrades and not required to fix the temperature issue, but this could have been much clearer from the beginning.

I also paid for component testing/diagnosis, but initially I did not receive clear test results, temperature numbers, or a straightforward answer to whether my current airflow was sufficient. After raising my concerns, they did provide a better explanation and the final temperature results, which I appreciated.

The quoted lead time was 2–4 business days. I approved the work on Monday expecting the PC back by Friday, but it was only completed and returned on Monday. I understand delays can happen, but I would have expected earlier and clearer communication, especially because I use my computer for work. I had to ask for updates myself, and one reply even referred to my desktop PC as a laptop/notebook, which did not inspire confidence at the time.

The total cost was about €614 for cleaning, thermal paste/thermal pad replacement and testing, which I still consider expensive.

Overall, the final technical result was good: the PC was returned clean, working, and delivered to my home. But the experience could have been much better with clearer communication, clearer separation between necessary work and optional upgrades, better diagnostic details from the start, and more accurate expectations about the lead time.

For that reason, I am updating my review to 3 stars.

The entire ordeal went smoothly and they were very helpful.

- Time efficiency.
- Good communication.
- Easy pick up / drop.

The service was good.
They did everything quickly.
It was expensive, but fast.

I bought a refurbished HP desktop from PC refresh and had a minor problem. I contacted them as soon as the problem appeared (intermittent monitor) and they guided me through all the possible tests to narrow down the problem. In the end, they replaced the monitor. Unfortunately the maximum number of stars is 5, otherwise I would have offered them a much higher review.
Chris

Everything perfect super fast. I really recommend you :)

I sent in my Asus Zenbook OLED 14 for repair, clearly explaining upfront that I suspected water damage at the USB-C port causing corrosion on the motherboard. I gave them the exact issue before they ever touched the laptop.

They e-mailed confirming I wanted to be "offered a repair after inspection/diagnostics", and I accepted: thinking it included an attempted repair since the fee was €180. It didn't even cross my mind they wouldn't attempt repair because I had provided the issue on submission, and diagnostics constitutes less than 15 minutes of labour.

It flew over my head that these scam artists might ask for ≈€720/hr for "their expertise" diagnosing the issue.

A day later I receive diagnostics: and they confirm what I told them, corrosion of the port and corrosion of the motherboard. No new information offered. They then offer to repair my laptop for €799. The laptop is worth €600 working...

So if you're still following, they have now charged me €179 for the right to pay €799 to repair a laptop worth €600.

So I rightfully complain about the value of my €180 diagnostics fee. In response, they try to intimidate me with terms such as "NVMe SSD", "flux" (yes, I couldn't believe it either, we are not in Back to the Future), "impedance" and even go as far as to say they checked the speakers of the laptop. Having a background in repairing and building PC's, these terms didn't fly over my head: and I could see what they were trying to do. The average consumer would be intimidated.

Here’s the truth:

They added zero new information.

They charged €180 anyway.

They offered a nonsense reparation fee no one would ever pay.

And when questioned, they threw jargon around to intimidate me and shut down criticism.

After a long email chain, I ended up paying simply because starting a legal case takes too much time and energy — and I’m sure that’s exactly what they rely on.

My conclusion: this service experience feels predatory, overpriced, and deliberately misleading. Avoid them. Find a local repair shop instead and save yourself the money and aggravation.

AVOID LIKE THE PLAGUE

Very quick, did everything I asked for and nothing more, no hidden fees

I sent my laptop to PC Refresh for a fan replacement, as the old one was malfunctioning and making it impossible to use the device. The repair took almost two weeks and ended up being much more expensive than I anticipated. While they did inform me about the diagnostic fee beforehand and I agreed to it, I still felt it was unnecessary since it mainly resulted in more “recommended” repairs that quickly increased the total cost beyond reason.

The fan issue was fixed, and my laptop does at least function again, which I appreciate. However, when I received it back, nine of my keyboard keys no longer worked — a problem that hadn’t existed before. PC Refresh agreed to do a follow-up check free of charge, which I appreciated, but that took another two weeks and ended with them saying nothing could be done unless I approved yet another costly repair.

When I finally got the laptop back, even more keys — sixteen in total — had stopped working. After nearly a month, I ended up with a repaired fan but a worse keyboard than when I first sent it in.

The staff were polite throughout, and they did resolve the original fan issue, but the overall experience left me disappointed due to the cost, delays, and new issues that arose during the process.

alles klopte - comms, planning, overleg over keuzes,opleveren, timing - goeie club

went here to repair my pc because it crashed every few minutes when i tried to play games, paid more the 800 euro to examine and repair my pc and it still had the exact same problem so 1 star from me.

All was fine. Good comunication.

This company is a fraud! They say they charge 30 euros for diagnostics but they always push you to pay 150 for uitgebreide diagnostics. When you say no, you have to pay 30 euros for literally nothing as they don’t even open your computer.

I bought a refurbished Lenovo from PC refresh and had a minor problem. The owner of the company called me and fixed the issue over a remote session. Excellent company to deal with. This is my second refurbished Lenovo with good experiences on the first and so far so good on the second.

New graphics card Gigabyte RTX 4090 was unable to display image to my monitor. They recommended me to send the whole PC instead of just the graphics cars. Turned out the power supply was insufficient for the graphics card. Got upgraded to a high end power supply for a fair price including placement and warranty.

After spilling juice on my new laptop's keyboard, I immediately turned it off to prevent any damage. The service at PC Refresh diagnosed a short circuit on the motherboard. Fair enough, laptop gets wet, so it is short circuited this is normal. However, they then claimed the juice caused "liquid metal" to spread across the motherboard at the short-circuit site. This is where things get suspicious. When I requested the laptop back and declined further repairs i had to ask for the return of my device several times and I was very worried that my laptop was in the wrong hands and that i did a mistake sending it there. They returned it with the battery reconnected and making ticking sounds, despite their own diagnosis of a short circuit which in this situation potentially could start a fire or damage the laptops motherboard further. I received no compensation for damaged motherboard by spilled liquid metal or any refund for this service. They refused to explain the presence of the liquid metal, giving only evasive answers, and flat-out denied my request for photos of the alleged motherboard flooding, i instead recieved picture of the heatsink that tells literally nothing about liquid metal under thermopads. Their refusal to provide proof is tantamount to concealing the truth. I received my 5k euro laptop back from diagnostics flooded with liquid metal that is unrepairable at this point. This service seems to be intentionally damaging laptops or fabricating reasons to fit their narrative for expensive repairs that were not needed.

After handing in my pc for a inspection because of monitor blackouts i was told that the specific parts testing would be required and i decided to call my computer back, but after i picked it up i have noticed that the pc had rewired cables, removed inner accessories and now wouldn't turn on at all, after contacting them i was suggested to pay them again to bother taking a look at it.

Please consider using any other service or else you risk having your device being tampered with!

Very bad experience with PC Refresh. I handed in my Acer All-in-One for a screen replacement on February 12th. Now, almost two months later, the repair still hasn’t been completed. First, they ordered the wrong screen, and then claimed the correct one had to be "specially shipped from abroad," which would take weeks. Every time vague promises and zero proactive communication.

Because of this absurd delay and their mistake, I was **forced to buy a new laptop** to continue my work as a self-employed professional. My reasonable request for a **€200 compensation** was flatly denied, despite their error and the ridiculous waiting time.

This is completely unacceptable. I strongly advise everyone to think twice before having your device repaired here. Poor service, minimal customer care, and absolutely no sense of responsibility for their mistakes.

According to Article 6:74 of the Dutch Civil Code, this qualifies as a breach of contract, as PC Refresh failed to deliver within a reasonable period. Furthermore, Article 6:248 paragraph 2 BW states that contractual terms (such as vague delivery times) may be set aside if, under the given circumstances, they would be unacceptable according to standards of reasonableness and fairness. Also, Article 6:96 paragraph 2 sub b BW stipulates that reasonable costs made to limit damages (like buying a replacement laptop) should be reimbursed by the liable party.

Good: delivery and pickup easy and fast.
I am editing this review after a second opinion. Indeed the motherboard was full damaged and the repair for it doesn't deserve because can not guarantee the motherboard after.
I have only one mention to say, please for a better dialog with the clients I come with one ideea. Try to video recording the deep diagnostic, not all the process, but at least where are the problems. Thank you and please receive my excuses regarding the first review.