Pet Cremation Services Reviews 

My cat sadly passed away but my staff were very understanding, helpful, friendly and I was able to bring my boy back home in no time.

Took Kiara here on oct 2nd, she was handled with the upmost of care and dignity. The lady was so sincere with us, I couldnt fault anything, the room was beautiful and calming, the book for writing a final message was a lovely touch as well as the little hearts to put on the wall, Kiara was returned to us on the same day. Would highly recommend taking your loved furbabies here. I am so sorry I didnt catch the ladies name but she treated us well and with heart felt attention. Thankyou so much for giving Kiara the attention and dignity she deserved.

Best service and companion, from start to finish, the service and availability was outstanding.
I have never met anyone more attentive and professional in any business.
I would highly recommend

I am so grateful that I chose this place. There is literally not a single thing they could have done better. In what is a very difficult time they demonstrated a level of service that I cannot fault. We opted for every extra and it still cost me significantly less than when I did it through the vets last time.

Thank you so much for your professionalism and sympathy during our sad time. Dusia is home with us.

The care and compassion shown to myself during one of the most difficult periods of my life were second to none.

A lovely company who cared for me and Malory after her passing away. Thank you to all at the Doncaster branch, you made a difficult time for me so much easier. I highly recommend PCS

I found that the entire process lacked sufficient transparency so I still worry that I was given the wrong cat's ashes. Though they're ready to give a thorough outline of their internal process when asked, they can't provide any real proof and when I asked them if other cats were collected from the vet on the day they collected mine, a member of staff assured me he would find out only to completely ghost me afterwards. The vet I used has made administrative errors before (as well as other lapses in judgement that I'm not overly happy about) and so could very well have mislabelled my cat before he was collected. As PCS doesn't seem to tie their internal identification to something obvious like a microchip number, I'm unconvinced that a mistake at the vet couldn't result in PCS sending customers the wrong ashes.
Furthermore, they don't use anything that could prove to the owner that there wasn't a mistake: no photographs, no video, no metal tags - we're just expected to take their word for it. If you're like me and had a pet die under suspicious circumstances, this won't inspire confidence.

I would like to point out that several of these reviews are for Phoenix who ARE NOT THE SAME COMPANY! Pet Cremation Services are a totally different company and are often used by vets. I went to have my pet cremated through my vets only to find I wouldn't get him back for 2 weeks … not acceptable! So I didn't go forward with using PCS

We were given a leaflet by our vets after our cat died due to being ran over. We ordered an urn and requested a flipping of his fur and his paw print. We received the urn and no fur clipping or paw print, luckily the vets had the fur clipping in their safe so we were able to collect that however, they are unable to tell us if the paw print has been completed and where it is. This devastating experience of loosing our beloved pet so suddenly has now had the extra devastation of not receiving another piece of him, the main piece we wanted. The vets themselves were extremely apologetic and have said they will be chasing the company to discover where the paw print is. However, we are now worried that the paw print won’t even be our beloved cat as they have shown how careless they can be.

Your care and respect for Gizmo is greatly appreciated. Having him home has filled our hearts. You guys are amazing. I know Gizmo had a beautiful send-off. You really care about every individual animal. I want to thank you all from the bottom of my heart.

Our precious Toby passed away in his sleep, he was only 5, (lymphoma). We were devastated our boy had gone, rather than take him back to the vet, I arranged online with Procare cremations to pick up our boy, cremate him on his own and return the ashes to me in an oak box. The pick up was prompt and the driver very caring, explained the whole process and took the time to let us say our goodbyes. The pick up was very respectful and Toby was handled with care. We were kept informed throughout the process and advised when Toby was being cremated and when the process was complete. We were advised of a two hour slot when he would be delivered back home and a lovely lady delivered Toby, in a nice bag, a card of condolence and a candle. Very thoughtful. The whole process was easy and efficient and helped to take the pain of loss away from losing our boy. RIP Toby 14/2/25. Would recommend (Cheshire/warrington/Liverpool area)

As a family, we would like to express our gratitude, for the compassion shown to us by Mary at our time of need following the passing of our beautiful, special boy Bailey. He was treated with great respect and the dignity.
Thank you so much Jane and family 🫶🏻

I had the privilege of using PCS Surrey for the cremation of my precious cat Phoebe, and I can’t recommend them enough. From start to finish, their service was incredibly caring and professional. They went above and beyond by creating beautiful paw prints of Phoebe, which was a lovely, unexpected touch. When she was returned, she came back in a beautiful presentation box and bag, which really showed how much they care about honoring our pets. It was such a comforting experience during such a difficult time. Thank you, PCS Surrey, for treating Phoebe with such kindness and respect.

We lost our beloved elderly cat, Wesley. He was 18 years old and after a visit to the vet, it was agreed that he should be euthanised. Pet Cremations were amazingly kind and helpful. He came back to us beautifully presented. I wear some of his Ashes around my neck so he will always be with me. Thank you Pet Cremations.

I have bought three of my pets here. The overall service is ok. My only advice is that you should not respond to emails with ’Good Morning’ and ’look forward to hearing from you’. Not sure why anyone would think it’s a good morning for someone who has just lost their pet.

My beautiful baby girl has been laid to rest and I can not thank Gemma at the Leyland branch enough. When arriving to see her for the final time, she look so peaceful and comfortable despite her having a nose bleed through being moved. Gemma was so kind in her approach and really just want to say thank you for looking after my precious baby girl who is deeply missed.

What an amazing service. We lost our dog Monty just before Christmas and Phoenix Pet Cremations were absolutely amazing. We arranged their service via Cloud 9 vets. On the day we had our Monty put to sleep, Gary from Phoenix arrived and was so caring and explained that there was no rush for us to say our goodbye. He explained how he was taking our Monty to a lovely place with open fields and beautiful surroundings.
He made sure that Monty was put into a travel bed and made comfortable - this was so reassuring and we had no doubt that he would be taken care of on his last journey.
Two days later I received a message to say that Monty's ashes were ready for collection. We travelled to pick these up and I can truly say that Gary was not wrong. The open fields and surrounding area was absolutely amazing. Monty's ashes were given to us in a sealed scatter tube and the paw prints in clay were worth every penny.
We could not say thank you enough to Phoenix Pet Cremations for the service they provided.

What a fantastic service we lost our beloved dog lenny our world fell apart and pet cremation services were amazing the gentleman that came to pick lenny up offered his condolences and made it a dignified respectful last journey for our beloved dog lenny may he now rest in peace thank you to pet cremation service for being so respectful to our boy

From the moment we arrived yesterday the staff were amazing, my daughter’s ragdoll cat Blu passed away last Friday. The staff were so caring and compassionate. We have just left after returning to collect Blu and yet again the staff were fantastic. Thank you so much for everything that you did for us. X