#7663
#7663. Received wrong order. Emailed company but not received a reply poor customer service
September 6, 2026
Unprompted review
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2.6
Poor
4 reviews
No history of asking for reviews
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Awful service
What a shame. I ordered a lovely dog collar, but too big. I sent an email via there website and no response. I returned the item by special delivery to meet their returns policy. It arrived safely. I hadn’t heard from them so sent an email and response was they would contact me once the returns were checked. 3 weeks later and No response to a further email. Obviously I am not going to get my replacement dog collar and I feel this company has scammed me.
July 14, 2026
Unprompted review
Ordered Polo Belts
Ordered two Polo Belts early November 2025 for Christmas presents. One arrived quickly. Second has never been received or refunded despite promise of a replacement in an alternative colour on 12 December. Telephone numbers do not connect and I've messaged through Shopify and via email numerouse times but received no responses. I made a formal complaint via email explaining they are in breach of contract and quoting the relevant legal guidance, again ignored.
January 29, 2026
Unprompted review
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