Pedro Reviews 

Absolute shocking company. Cant believe I was stupid enough to spend over £100 with them. Nearly 3 weeks and still no tracking details! Ask for a refund and they just reply with a generic BS tracking info email. Will never ever buy anything from these clowns again. They don’t know their own head from their a**.

Incredibly slow online process. Very unclear communication with courier and Pedro, "We beg your indulgence".
Two weeks after purchase bag was STILL in Singapore.
19 days to get to Melbourne. Unlikely to arrive before I leave on my trip this week. So disappointing.
Buy somewhere else!

Morris Listed as a 'Travel Bag'

I use it as my work bag and carriers a laptop, umbrella and water bottle, thats it. i have had it 18months and the stitching on the seam of a zip i have never used on it is coming undone. I drive to work so it goes from my car to work, or car to home. Pedro has said its wear and tear...this bag has never been travelled with or put through any sort of rigorous use and is now falling apart. its a lot of money for a product that lasts 18 months and doesnt stand upto its intedned purpose

Service client inefficace, j'attends mon argent !

Je ne recommande absolument pas PedroShoes.com. Après avoir formulé une demande de remboursement, j'ai été contacté le 20 juin par Ila Bohari, responsable du service client, qui me confirmait que le nécessaire était fait auprès du service financier. Plus de dix jours plus tard, aucun virement n'a été reçu et aucune nouvelle de leur part. C'est inadmissible de devoir courir après son argent de la sorte. Un manque total de professionnalisme.

Terrible customer service, still waiting for my money!
​I absolutely do not recommend PedroShoes.com. After requesting a refund, I was contacted on June 20th by Ila Bohari, Head of Customer Service, who confirmed that the request had been forwarded to the finance team. More than ten days later, no transfer has been received and there has been no update from them. It is completely unacceptable to have to chase after my money like this. A total lack of professionalism.

Ordered a bag, it didn’t arrive by the expected time so I got in touch. I was told they would investigate my missing order with couriers, I chased up as didn’t hear anything back and received no response. My case was then closed while left unresolved.

I would like to thank to the staff of pedro in vivo city he was very helpfull. He help us to fix my sandals his name was RIZALDY if ever u go to vivo try to ask for his help he was so nice

Do not buy.. shoes and sandals are grossly over priced for the inferior quality that won’t last for you. The PU and leather are poor quality that peels in a short period of time. This is under Charles and Keith group that has similar quality issues with products that will not last!!! Poor low quality type of material but priced at premium price.

I am extremely disappointed with my experience ordering from Pedro Thailand. I placed an order over a month ago, and I have yet to receive any updates or the product itself. Despite several attempts to contact customer service, I have received no clear answers.

This level of service is completely unacceptable, especially for a brand like Pedro that claims to offer premium quality and experience. If delays were expected, clear communication should have been provided. Instead, I’m left frustrated, without my order, and questioning if I’ll ever receive it.

I expected much better from Pedro Thailand. At this point, I wouldn’t recommend anyone order from them if timely delivery and reliable service matter to you. Please resolve this issue immediately!