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3.0
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 1 week
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Reliable platform with a great support team. I had a difficult experience with a renter who didn't return my PS5 on time and damaged a controller. Peerby support stepped in, handled all the coordination, and made sure I was fairly compensated for the repairs. They were proactive, professional, and kept me updated throughout the entire process. I'm really impressed with how they handled the case from end to end.
I got banned and the costumer service didn’t reply my emails and I cannot delete my subscription. Scam!
They charged me even after I canceled my subscription, please send me the refund asap
There were countless bugs, and I couldn’t verify my phone number for days—the button simply didn’t work. Then, with a single click, my subscription was activated without any clear agreement or confirmation. I wasn’t even aware I had subscribed until I saw money being automatically deducted from my bank account. Overall, it was a terrible experience. The only positive thing was the helpful neighbors.
Reply from peerby.com
Hi Eva,
We’re really sorry to hear that this was your experience. That’s certainly not how things are meant to work, and we understand how frustrating it must have be, especially with the issues around verifying your phone number.
We would have been more than happy to help you resolve this if you had reached out to our support team. In cases like this, a quick message to support usually allows us to fix things right away or guide you through any issues step by step.
Kind regards,
The Peerby Team
: I was charged an annual fee automatically without clear notice. I only used the service once and forgot about it. I contacted their support to request a refund and cancel the membership, but they completely ignored my emails. Very poor customer service and lacks transparency. I am still waiting for my refund.
Reply from peerby.com
Hi Ibrahim,
Thank you for your message. I’m sorry to hear that this has been your experience.
In our system, we only see one email from you sent on March 3rd (yesterday). My colleague responded to that message within 24 hours and offered you a full refund for the membership fee.
We also sent a renewal reminder two weeks before the membership was renewed, which included the option to cancel the renewal if you did not wish to continue the membership.
It’s possible that earlier emails may have been sent to a different email address or to a no-reply address, as we do not see any messages from you prior to March 3rd in our support inbox.
If you have not yet received the refund confirmation, please let us know and we’ll be happy to help further.
Kind regards,
Peerby Support
Amazing service. One of the best customer service i encountered. Can't recomend enough!
Reply from peerby.com
Hi Idriss,
Thank you so much for the kind words and the 5-star review! We’re really happy to hear you had such a great experience. Thanks for taking the time to share this, it means a lot to us!
Kind regards,
The Peerby Team
Peerby was a nightmare when my item got stolen. First, they ghosted my email for four days. I had to actually call them to get things moving. Then, the whole 'reimbursement' thing took almost two friggin' months after they accidentally asked me come to the police office to make report, it turns out item lower than 100eur doesnt need that pfft. The worst part, they left me hanging with zero support or replacement for those two months. They won't even cover the lost money or work time I missed because the drill was gone. Honestly, after that mess, I'm done. Definitely not renting anything there again.
Reply from peerby.com
Hi Sunda Empire,
Thank you for taking the time to share your experience. We are really sorry to hear that the process felt frustrating for you and that it did not go the way you had hoped. That is never the experience we want our members to have.
We are glad, however, that we were able to reimburse you for the full value of the drill that was not returned. Our guarantee is designed to compensate the purchase value of the missing item so that you can replace it, and in our terms we clearly state that we do not reimburse lost rental income, missed work time or other additional costs. When renting through Peerby, users agree to these terms so everyone knows what to expect in the rare case something goes wrong.
We understand that the communication and timeline around your case could have been smoother, and we will use your feedback to keep improving our processes.
If you ever decide to return to Peerby in the future, we will be here to help and make sure your experience is a better one.
Kind regards,
The Peerby Team
Might be a good app if it actually worked. Paid for the subscription, but can't contact anyone because I have to verify my phone number, and the service to verify your phone number does not work.
Tried contacting their support but no response.
Wasted my money....
Reply from peerby.com
Hi Magnus,
Thanks for your review. I see my colleague helped you successfully with the phone number verification. It’s a pity you didn’t find an item to rent this time, especially since you’ve used Peerby successfully before. We’re always happy to discuss a membership cancellation or refund if you weren’t able to find what you needed — feel free to reach out anytime!
Kind regards,
The Peerby Team
Reply from peerby.com
Hi Pedro,
Thank you for your nice review!
Kind regards,
The Peerby Team
Great service to save resources, money and create a bond with your neighbors.
Reply from peerby.com
Hi Chloé,
Thank you so much for taking the time to review your experience on Peerby. We're very happy to hear that you love our service!
Brilliant business idea and executed well.
Easy to use platform with great options for bulkier items you need, like a speaker or power tools, but don’t need to own. I personally rented a speaker and turntable for an event. Communication, payment, and logistics were crystal clear
The support is wonderful and look forward to using the app more as we settle into our neighborhood.
Reply from peerby.com
Hi Tyler,
Thank you so much for your fantastic review! We're thrilled to hear that you found Peerby easy to use and that it helped with your event needs. It's great to know that the communication, payment, and logistics were all smooth for you. We’re also happy that our support team made a good impression!
We look forward to being a part of your new neighborhood adventures and helping you find anything else you might need in the future :)
I have lent multiple times on this platform and wanted to borrow something for the first time today. I was asked to purchase a membership plan to even contact neighbors. Felt cheated, and immediately deleted my profile
Reply from peerby.com
Hi Celestine,
Thank you for sharing your feedback. We completely understand your concerns and would like to clarify why Peerby operates with a membership model.
This membership helps us keep the platform safe, dependable, and sustainable. Through this, we can:
- Maintain the quality and security of transactions
- Provide better customer support
- Continuously improve and innovate the platform
- Offer a warranty of up to €2000 for rented or lent items
We realize that many people expect online services to be free, but the reality is that operating a platform like Peerby involves significant costs. Instead of relying on selling user data, as some large companies do, we choose to be upfront about our fees and prioritize the protection of your personal information.
Our team is dedicated to building a platform that encourages more sustainable and community-focused consumption. Doing this requires resources, and we believe that good work deserves fair compensation to ensure we can continue making a positive impact.
We aim for complete transparency and apologize if the details of the membership weren’t as clear as they should have been. We're actively looking at ways to better communicate this.
We truly hope you’ll reconsider and give Peerby another try. If you have any further questions or suggestions, we’d be more than happy to chat.
Avoid them as you will avoid fire if you don't want to get burned. A beautiful scam
Reply from peerby.com
Hi Davide
I’m really sorry to hear you feel this way. It looks like the rental didn’t work out due to timing issues between you and the renter, and since we were informed four days after the rental date had passed, the payment was already processed to the renter.
In the future, you can cancel an order directly in the chat or let us know within two days after the rental date ends, and we’ll handle it for you. We also offered a full refund for your membership which you accepted, and which we hoped would help address your concerns.
We genuinely strive to provide a great experience and are in no way a scam. If you have any other concerns or need further assistance, please don’t hesitate to reach out to us.
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