Pelican Self Storage Danmark Reviews 

1,107
•
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

We rented a garage-box at Pelican Self Storage Skovlunde for a week to store our tent trailer and roof box. This allowed us to visit Copenhagen city centre for a few days on our way home from vacation... See more

Rated 5 out of 5 stars

Fantastic Service Due to Covid19, we had an emergency situation and needed storage room very fast. Our situation was a bit complicated, because we were not ourselves in Denmark, but Jacob and Sofie... See more

Rated 5 out of 5 stars

The absolute easiest experience Was able to book a storage space the same day and the space was available when I arrived. The person working in the office was so sweet, I have been able to get hold o... See more

Rated 5 out of 5 stars

Just rented and stored in Pelican self storage in Hillerød, super professional service and clean and well kept storage spaces. I can highly recommend it. Got service from a guy named Morten which was... See more

Company details

  1. Self-Storage Facility
  2. also in
  3. Storage Facility
  4. Warehouse

Written by the company

Vi har opbevaringsrum i alle størrelser fra 1 til 100 m2. Vores personale kan hjælpe dig med at vurdere hvor lidt plads du kan nøjes med. Alle rum er rene, tørre, opvarmede og aflåste. Vores opbevaringscentre er indhegnede, bemandede fra kl 10-18 på hverdage og fra 10-14 i weekenderne. Alle centre er video-overvågede døgnet rundt og sikret med alarm system. Alle kunder får sin egen personlige kode og personlige nøgle. Vi har et overdækket indendørs område, så du kan læsse af og på i tørvejr. Vi har masser af p-pladser og ligger let tilgængelig fra hovedvejen. Vi har lagervogne, så du kan få dine ting transporteret til dit rum. Med din personlige kode har du adgang til bygningen fra kl 5.30 om morgenen til 22.00 om aftenen eller efter aftale. Ring til os på 80 20 70 40


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,107)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect service and super staff

We rented a garage-box at Pelican Self Storage Skovlunde for a week to store our tent trailer and roof box. This allowed us to visit Copenhagen city centre for a few days on our way home from vacation in Norway and Sweden. The site is easy to reach and then super easy to access via the app. We were able to arrange everything perfectly thanks to the excellent service provided by employee Laila. Highly recommended!

August 12, 2026
Unprompted review
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Rated 5 out of 5 stars

The absolute easiest experience

The absolute easiest experience
Was able to book a storage space the same day and the space was available when I arrived. The person working in the office was so sweet, I have been able to get hold of people in the NV Pelican, you really get the sense that there is someone working there and not just an empty building. Moving out was easy, I didn't get overcharged or made to sign up for another month. Was able to move out on a Sunday when no one was there, so easy!

October 26, 2025
Unprompted review
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Rated 1 out of 5 stars

Non understanding customer service

The actual storage was good, but i will never use or recommend this service ever again.
They start by baiting you with a "reduced price" the first two months. The issue is that they do not make it clear that it is a subscription
And you are not given the option of choosing how long you wish to use the service for. You are forced to pay for a whole month regardless
of how long you need to use the storage for. And since the service is apparently a subscription you would be billed every month until you find out how to stop it.

I moved my stuff from the storage on the 13/9 & and 14/9 but it was finished around 20:00, no one was on the address for me to give the storage keys to afterwards.
I wrote to the them explaining that i would not be needing the room again, and that i will like to cancel it. This was on the 17/9. The answer they gave me is that
i had to cancel it before the 15/9. and now i will have to pay for the whole of next month as well.

I tried explaining that i won't be using it in October at all and was ready to return the keys after work the 17/9. I wanted it over as i only had the weekend to move, unpack and get ready to start work. That did not matter to them as i didn't give them the information before the 15/9.

From the 23/8 to the 17/9. was when i used the storage. that is 26 days. Still this company wants me to pay for 60 days of service when i only used 26 of those days.

In my contract they wrote, that i can always change my storage room to something bigger or smaller. After finding out that i am being forced to pay for a service i won't use.
I ask to give me the smallest room. Their answer is that if i do that the billing cycle will restart.

Its crazy forcing one to pay for a service they are forced to continue well knowing it won't be used or is needed.

Now they are lying in the response. Giving me the option of changing rooms so I pay for both room is such a help. Good one. Now I have to figure how to survive this month since I am being robbed so you guys can have some extra money.

September 17, 2024
Unprompted review
Pelican Self Storage Danmark logo

Reply from Pelican Self Storage Danmark

Hej Shavarn Rose,

Tak for din anmeldelse.
Vi er glade for, at du var tilfreds med selve opbevaringsfaciliteterne, men vi er kede af, at du føler dig utilfreds med vilkårene for opsigelse.

Vores abonnementsbetingelser og opsigelsesregler er klart beskrevet i lejekontrakten, og vi har også i vores korrespondance forsøgt at gøre det tydeligt, at opsigelsen skal ske inden den 15. i måneden for at undgå betaling for den efterfølgende måned. Vi er kede af, hvis dette har været uklart, men vi forsøger altid at informere vores kunder så tidligt som muligt, som vi også gjorde i vores mail til dig den 9/9.

Vi forstår, at flytning kan være en travl periode, og vi har forsøgt at være fleksible med muligheden for at ændre rumstørrelse, for at lejen du har betalt ikke er spildt.
Vi tilbyder også en opsigelsesfrist, som vi mener er rimelig og fair i forhold til mange andre abonnementsservices.

Vi står altid til rådighed, hvis du har yderligere spørgsmål.

Med venlig hilsen,
Pelican Self Storage

Rated 5 out of 5 stars

Highly recommended

Just rented and stored in Pelican self storage in Hillerød, super professional service and clean and well kept storage spaces. I can highly recommend it. Got service from a guy named Morten which was a perfect example for a wonderful service.

September 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Great service experience

Great service experience at Pelican Amagerbro. Tobias was very professional and super flexible finding solutions for my constantly changing situation. Very pleasant communication and 100% recommendation from here :)

June 8, 2023
Unprompted review
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Rated 5 out of 5 stars

Very recommended

Very recommended! Safe and clean, and price is fair. Very good experience with the staff in Nordvest, extremely kind and always ready to find a solution to any possible inconvenience.

November 5, 2022
Unprompted review

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