Pelipost Support is Amazing. I believe it says response within 48 hours. So far it's been less than 12. Resolving my issues has Always been Fast. It's Great that there's this service to get pictures t... See more
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See what reviewers are saying
I can only recommend this service to anyone who, like me, firmly believes in second chances in life. Everyone makes mistakes in their life, and some people are happy when they receive nice photos an... See more
Company replied
Although expensive, they do offer good coupons. Also, great customer service. I ordered photos for my brother, but he was transferred to a different facility before he could receive them. They ended u... See more
Company replied
They helped me send photos of my son's dog (they're very bonded) to him in jail, despite initial issues with the facility. Their customer service, especially Tabitha, was top-notch. They kept me updat... See more
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Company details
Written by the company
Pelipost is the leading Photos-to-Prison App®, dedicated to helping families stay connected with their loved ones in correctional facilities across the USA. Our easy-to-use app allows you to upload your favorite photos, which we print and ship directly to the prison or jail. With over 20 million photos delivered, we’re trusted by families nationwide for our reliable service and unmatched expertise in correctional mail delivery. Founded by a family who personally experienced the challenges of staying connected during incarceration, Pelipost understands the importance of sending love through photos. We prioritize secure delivery, high-quality prints, and customer satisfaction, ensuring your photos reach your loved one quickly and safely. Whether it’s a birthday, holiday, or just because, Pelipost makes it simple to share life’s special moments with those who matter most. Start sending photos today with Pelipost—the app that turns pictures into priceless connections. Download now on iOS and Android.
Contact info
1228 E. 7th Ave Suite 200, 33605, Tampa, United States
- (800)484-0281
- support@pelipost.com
- www.pelipost.com
4.7
Excellent
351 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Sent a letter with premium shipping
Sent a letter with premium shipping. There q&a says premium shipping has tracking numbers. My order just says fulfilled and no tracking available. So if it’s expidted shipping, how is that without a tracking number. You claim a service and don’t fulfill that service cause snail mail isn’t expidted(without a tracking number).. first order and not a happy camper
July 16, 2026
Unprompted review
Reply from Pelipost
Hi Samantha, we're sorry for the confusion here and we'd like to clear this up for you. Please email us at support@pelipost.com with your order number so our team can take a look and get you an answer. Thank you for the feedback. ^CM
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I needed to change a recipient address'
July 6, 2026
Unprompted review
Reply from Pelipost
Hi Olen, thank you for your 5 star review! Our team is always happy to help with any questions or changes- you can always reach us at support@pelipost.com. Thank you for choosing our app to stay connected! ^CM
Im so happy I received my package
Im so happy I received my package, it means the world to me! Thank you! August 8th is now marked in my calendar.....
Customer service- fast and friendly!
June 24, 2026
Unprompted review
Reply from Pelipost
Hi Valerie, this absolutely made our day to read! We're so glad your package arrived and that August 8th is marked on your calendar- thank you so much for being part of GILO Day with us. Wishing you and your loved one a beautiful day! ^CM
She was able to help resolve my issue…
She was able to help resolve my issue in a short time.
June 3, 2026
Unprompted review
Reply from Pelipost
Thank you so much for sharing your feedback with us, Stephanie! We're proud to be your app of choice. ^CM
PeliPost is a blessing
PeliPost is truly a blessing to my family. We receive reliable service, pictures are of excellent quality and they always arrive in perfect condition. The cost is wallet friendly and when you join PeliPals you get an even better value. Customer service is excellent. They always address my questions or concerns within 24 hours. When I've had to update my destination address, it is done within hours. Aside from that I've only had to reach out to customer service one time and that was just to ask if there was an app issue. There is also a monthly contest you're automatically entered into with a PeliPals account. There is no reason not to have an account. Great service. Time and money saver as well. You'll wish you joined them long ago. Thank you PeliPost, you're appreciated!
May 11, 2026
Unprompted review
Reply from Pelipost
Hi Diane,
Thank you so much for this incredibly thoughtful review. Knowing that Pelipost is a blessing to your family means everything to us- that's exactly why we do what we do. We're so glad our service, photo quality, and customer support have been reliable for you, and that PeliPals has added even more value. Thank you for trusting us to help you stay connected with your loved ones. We're honored to be part of your journey 🧡 ^CM
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Listened to my questions and solved the…
Listened to my questions and solved the problem of shipping 100 pictures from artist studio to my business.
Solutions was complicated and the Peli team solved problems before they could occur, efficiently, cost effective and a true pleasure to deal with.I rarely write reviews but the Peli team did superior work‼️
April 22, 2026
Unprompted review
Reply from Pelipost
Thank you for your kind words, Lewis! ^CM
Reply from Pelipost
Hi Rebecca,
Thank you for these kind words! Tabitha is such a wonderful part of our team, and we're so glad she was able to help you. We're here whenever you need us! 🧡 ^CM
The Representative Tabitha
The Representative Tabitha, worked continuously to resolve the issue that was overlooked! Tabitha is very knowledgeable and considerate! Her work ethics speaks and shows her passion for helping others!
February 24, 2026
Unprompted review
Reply from Pelipost
Hi Towanda,
Thank you so much for these kind words about Tabitha! She's an incredible part of our team.
We're so glad she was able to help resolve the issue for you. Knowing that our team is helping you stay connected with your loved one is exactly why we do what we do.
Thank you for trusting Pelipost, and for taking the time to share your experience. ^CM
I was having a problem wondering what…
I was having a problem wondering what happened to the birthday cards I had ordered for my son. This issue was quickly resolved and explained to me. I appreciated the quick response I received back from my email. I will keep using Pelipost to send things to my son. Thanks again!
March 4, 2026
Unprompted review
Reply from Pelipost
Hi Shelia,
I'm so glad we were able to figure out the birthday card issue quickly for you! We know how much those moments matter- celebrating your son's birthday is important, and we're honored to help make that happen. Thank you for trusting us to keep you connected, and for sticking with Pelipost. We'll be here whenever you need us. ^CM
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Pelipost Support is Amazing
Pelipost Support is Amazing. I believe it says response within 48 hours. So far it's been less than 12. Resolving my issues has Always been Fast. It's Great that there's this service to get pictures to my loved one, especially since I don't have a car to do it myself thru Walmart. Here through PeliPost, Decent pictures @ Decent prices. Thank You.
March 1, 2026
Unprompted review
Reply from Pelipost
Hi Sandy,
Thank you so much for this! We're really glad our support team has been able to help you quickly whenever you've needed us.
We know that staying connected with your loved one shouldn't be complicated or require a trip across town- it should just work. That's exactly why we built Pelipost, and hearing that it's making things easier for you means everything to us. Thank you for trusting us with these important moments, and for taking the time to share your experience. ^CM
Customer service inquiries are promptly…
Customer service inquiries are promptly resolved.
March 3, 2026
Unprompted review
Reply from Pelipost
Hi Claudia, Thank you for this! We're so glad our team has been able to help you quickly whenever you've reached out. We know these connections matter, and we're honored to support you. ^CM
I ordered my loved one a card for…
I ordered my loved one a card for valentine's day. She got transfered 2 days before the card was to arrive
I emailed and let them know she is no longer there and if they could mail ot to me. It wasn't am option but they gladly refunded me my money. I would recommend them in the future if I need them. They did a great job
February 9, 2026
Unprompted review
Reply from Pelipost
We wish we could have gotten that card to her before she moved, and I'm glad we were able to process your refund quickly once you let us know. Thank you for understanding that we couldn't forward it to you- we really appreciate your patience with the situation.
We hope you're able to reconnect with her at her new facility soon, and we'll be here whenever you need us. Thank you for still recommending us despite the bumpy timing! ^CM
Immediate Kind Accurate Assistance
Immediate, kind, accurate assistance. TWICE since I didn't follow directions the first time and yet my second request was met with the same kindness and professional-ness as the first time. Most grateful.
February 12, 2026
Unprompted review
Reply from Pelipost
Your words about kindness and professionalism mean more to us than you know. We take seriously the trust you place in us to help maintain these important connections, and we're honored to be part of your journey.
Thank you for giving us the chance to support you, and for taking the time to share this. ^CM
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Tabitha my customer support…
Tabitha my customer support representative came through with unwavering support and empathy regarding a not so recent order. I really appreciated the prompt response attention I received. Kudos to Pelipost with great customer service and ensuring that I am satisfied with the service provided. Thank you once again for the service that you provide.
February 9, 2026
Unprompted review
Reply from Pelipost
Thank you so much for taking the time to share this! Tabitha is absolutely wonderful, and we're so glad she was able to help you. Supporting families like yours is exactly why we do what we do, and hearing that you felt heard and taken care of means everything to our team. We're here whenever you need us. Thank you for trusting Pelipost to help you stay connected with your loved one. ^CM
Their very fast and efficient with their response
Had a concern with the shipping and was took care of with a response and solution very quick
February 5, 2026
Unprompted review
Reply from Pelipost
Hi Theresa,
Thank you so much for taking the time to share this! We know that when you're trying to stay connected with someone you love, quick responses really matter. I'm so glad our team was able to jump in and sort out the shipping concern for you right away.
We're here whenever you need us, and we appreciate you trusting us to help keep you connected. ^CM
I love Pelipost
I love Pelipost! The service is amazing! Thank you for helping us reach our loved ones and gift them with the options you provide. Fast shipping great service. I’ve reached out them on a few occasions and they have the best customer support! I can’t stop ranting and raving about them. I send and share Pelipost and recommend them to everyone who has a loved one behind bars.
February 4, 2026
Unprompted review
Reply from Pelipost
Hi Hibo,
This absolutely made our day! Thank you for these incredibly kind words and for trusting us to help you stay connected with your loved one.
Knowing that our service is making it easier for you to reach them and show them you care is exactly why we do what we do. We're so grateful you've had great experiences with our customer support team, and we really appreciate you spreading the word to others who might need us.
Thank you for being part of the Pelipost family. We're honored to support you. ^CM
Quick and Friendly Pelipost
I ordered a few pictures from Pelipost, there was a mistake in the order on their end but after reach customer service they quickly responded and offered a solution, which im glad they did, definitely would recommend their services!
February 4, 2026
Unprompted review
Reply from Pelipost
Hi Esmeralda,
Thank you for this feedback and for giving us the chance to make things right! We're sorry there was a mix-up with your order, but I'm really glad our customer service team was able to respond quickly and get you sorted out.
We know how important these photos are, and we take that responsibility seriously. Thank you for recommending us, it means a lot! ^CM
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I had trouble with an order and Tabitha…
I had trouble with an order and Tabitha here helped me with what I was having trouble with and had a great help from them.
February 4, 2026
Unprompted review
Reply from Pelipost
Thank you so much for this review! I'm so glad Tabitha was able to help you work through the issue with your order. She's an amazing part of our team, and we'll make sure she knows how much her support meant to you.
We're here anytime you need us, and we appreciate you trusting Pelipost to help you stay connected. ^CM
I had some technical issues.
I had some technical issues. Tabitha in customer service helped me. I feel relieved 😌. Thank you!
January 30, 2026
Unprompted review
Reply from Pelipost
Thank you for your review, Latoya! We are so happy to hear Tabitha was able to provide some relief and get you the help you needed! We're proud to earn your 5-star review. Thanks for choosing Pelipost! ^CM
Fast reply
My customer service experience with Janel was outstanding. All issues were addressed in a timely manner and thoroughly. Thank you again Janel.
January 12, 2026
Unprompted review
Reply from Pelipost
Yesenia, thank you so much for your review! We're happy to hear that Janel was able to get everything sorted out for you. We know how important it is that your photos reach your loved one. Thank you for choosing Pelipost to stay connected! ^CM
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