Perfetti Van Melle SpA Reviews 

Appalling customer service

An exceptionally disappointing experience with this company and its V6 chewing gum.

Despite numerous emails and enquiries, it took months to receive a response. When it finally came, the answer was little more than a generic, empty statement — with no investigation, explanation or meaningful substance. It could have been written by anyone.

The company claims it cannot identify any change in the product. That is difficult to take seriously when the difference is plainly visible from the packaging alone.

What should have been a straightforward customer enquiry was met with excessive delays and a response that demonstrated neither attention to detail nor genuine engagement with the issue.

Poor product accountability, appalling communication and exceptionally weak customer service.

A thoroughly disappointing experience.
Unfortunately, it is not possible to attach photos or supporting documentation.

Misleading the public in countless countries.

Smint is a popular mint brand around the world. The xylitol in those mints are beneficial to tooth health.

The small original Smints are in my opinion the best ones. However Smint XXL appears to be replacing the smaller, original ones, as the originals are becoming increasingly hard to find.

The original mints contain Xylitol, the XXL mints do not contain Xylitol. I believe this is misleading consumers.

I understand most people won't care or even notice but it should be made clear that these are not just a bigger version of the smaller mint, they are in fact a different mint with different ingredients.

I purchased faulty a box of ''cachoux lajaunie''.
The candies are all in one viscous gooey lump.
I had to chase the supermarket, the brand written on the pack, and they told me that the brand had been acquired by yet another brand.. perfetti van melle.
They replied to my complaint saying that it was probably a transportation issue. [they didn't offer any compensations, nor accepted that the product composition is wrong, because the product is not solid proving that it has not melted and then re-solidified]
complaint #50906017

Very bad company! They have created highly addictive candies, specifically the Mentos brand.

These have caused colleagues in my company to display extreme and erradic behavior, and i can only put this down to a mentos addiction.