Personalization Mall Reviews 1,084

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, noting that items are well-made and often exceed expectations. Many people appreciate the reasonable pricing, especially for personalized gifts, and highlight the wide variety of unique and thoughtful selections available. The delivery service is frequently mentioned as fast and efficient, with many orders arriving on time or even earlier than anticipated. However, some customers experienced issues with their orders, including incorrect personalization, defective items, or products that did not match the online preview. A few people also reported problems with shipping delays or receiving damaged goods.

What people talk about most

Product

Users describe positive interactions with product quality and variety. Many reviewers praise the excellent... See more

Order

Customers had ambiguous experiences with order. Many reviewers report positive experiences, praising the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast shipping... See more

Price

Reviewers mention positive feedback about price. Many customers praise the great and very fair prices,... See more

Based on these reviews

Rated 4 out of 5 stars

I was a bit skeptical about ordering from here as they had mixed reviews. I wanted to get a personalized snow globe for my sister for Christmas, and this seemed to be the only place I could order it o... See more

Rated 5 out of 5 stars

Have recently ordered two personalized fleece blankets. Both were perfect. Easy to follow website to design the gifts. Added five photos to each blanket. Vietnam veteran received one of the heartwarmi... See more

Rated 5 out of 5 stars

The mug is awesome. The design couldn't be more perfect. Truly, you came through again with a top-notch gift for any occasion. I'll fill it with scissors, pencil, a small stapeler and other stationar... See more

Rated 5 out of 5 stars

Personalization Mall is 97% great! All of the glass (10) and ceramic (4) ornaments are exceptional and am proud to give them as gifts. One of them, however, not so much. It was an acrylic memorial in... See more


Company details

  1. Gift Shop
  2. Hobby Store

Written by the company

Personalization Mall offers personalized gifts for all events and occasions. Find personalized gift ideas for Christmas, weddings, birthdays, babies and more!


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Recommend for sure!!

Great Company with exceptional Great buys!! Shipping was super, super fast! Coupon codes help alot with orders!! Love this company and recommend!!

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

A Reliable place to shop

I had such a lovely experience with Personalization Mall ! The Ballerina Musical Jewelry Box I ordered was beautifully personalized, arrived perfectly packaged, and exceeded my expectations. Such a thoughtful, high-quality touch highly recommend!

February 25, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Highly Recommend Personalization Mall

I have been buying items from Personalization Mall for several years and have never had a problem with their products or shipping of items. As a matter of fact, their products arrive much quicker than anticipated and the quality is top notch.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from PMall

Great customer service from PMall. My product was delayed and tracking hadn’t been updated for a few days. It was the weather. I emailed the company and received an immediate response which I didn’t expect so fast. Thank you

January 30, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very Impressed!

I ordered a personalized apron on a whim! I like to cook and bake a lot. I inherited the nickname Bumpy many years ago and the family started calling me Bumpy Crocker. And said I needed an apron stating that. Anyway, I wasn't really expecting it to be this high quality. The fabric is very durable and the embroidery is top notch. Not disappointed in the least. Highly recommend!

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

Item will be late!!!

I ordered an item on Jan 24. They said it would arrive in 3 to 5 days. Guess what? It won't come until Feb 3! It's totally useless to me because it will arrive AFTER we have our celebration. It's our 57th wedding anniversary. Who knows if we will make it to our 58th anniversary! I am furious. Don't trust this company!

January 26, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

I would give this zero if I could

I would give this zero if I could! I ordered 5 ornaments fir my siblings since we just lost our mom. When i received them the heads were chopped off. I emailed the company and received no response. I sent a follow up email and they answered saying upon review the results would be the same that they would give me 50% credit to shop their site. I don't want to shop their shitty site I want a Full refund or fix the problem!! The kicker is the sample they sent me looks nothing like the ornaments i got. I would have been happy with those. Do better personalization mall. Get it together or fix the way you upload and crop pictures. I'll be sure to let everyone know to go sonewhere else!

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Unique & Thoughtful gifts made of excellent quality

Have been purchasing from Personalization Mall for a little over 2 years now and wish I had found them sooner. Everything I have purchased has been excellent quality, exactly as item was described on their site, arrived on time (and sometimes earlier than expected), well packaged and exceeded my expectations. This is my #1 go to store for gifts and I typically purchase every month or so. Their items are unique and thoughtful. Personalization Mall is the perfect place to shop as you will find something for anyone you know. Highly Recommend!

December 20, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Lies,untrustworthy

Lies,untrustworthy. After spending extra money for guaranty before Christmas delivery, my friends present never arrived with no shipping updates. This company's guaranty delivery isn't guaranteed I was told by customer service.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered a Christmas present from Personalization Mall and on December 23 at 2:00pm realized I made a spelling error when I sent the order in. I called and they reordered the product for me and said I would receive it the next day December 24 Christmas Eve. I was doubtful! But Personalization Mall came through for me, exactly 24 hours later I have my correctly spelled present. Excellent customer service!!!

December 23, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look