Used petairuk for my two girls from UK to NZ. Absolutely amazing, couldn't fault them. The whole process was smooth enough went with the premium service and all the appointments were straightforwa... See more
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We had a really great experience with PetAir UK, sending our little dog Polly from the UK to NZ. Emma C was AMAZING, answered all of our questions promptly, kept us updated throughout the process and... See more
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We used PetAir to move our, rather anxious, mutt from the UK to Australia. The communication and instructions we and our vets recieved were faultless, the service was smooth and comprehensive. The... See more
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Pet Air organised the relocation of my two dogs from the UK to Islamabad Pakistan. They provided an exceptional service throughout. From the moment my dogs were collected I received constant updates v... See more
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Company details
- Pet Moving Service
- Airline Ticket Agency
- Animal Control Service
- Import Export Company
- Pet Boarding Service
- Veterinarian
About PetAir UK
Written by the company
Trusted by Over 25,000 Pet Owners Worldwide 🐾
We’re PetAir UK – the global pet travel experts that treat your pet just like family 🐶🐱✈️.
Relocating your pet isn’t just about paperwork and flights – it’s about trust. It’s about handing over someone you love ❤️ to someone who understands exactly what that means.
At PetAir, we’ve helped over 33,000 pets travel safely to over 300 destinations 🌍 – and we’ve done it with one unwavering promise: your pet’s comfort, safety and emotional wellbeing always come first 🛫🧡.
We’re more than pet shippers. We’re vets. We’re animal lovers. And we’re the name thousands of families trust when it matters most.
Vet-Led from Day One 🩺🐾
With over 100 years of combined veterinary experience, PetAir is the only major UK pet travel company built around clinical care.
Every journey is overseen by trained animal health professionals 👩⚕️👨⚕️ – so you’re not just choosing a logistics provider, you’re choosing a clinical partner.
Whether your pet needs a health check, sedation advice, a tailored feeding schedule, or temperature-sensitive travel routing 🌡️🍽️ – you’ll have veterinary guidance at every step.
Global Pet travel Experts
Written by the company
- Over 33,000 pets travelled and trusted by over 25,000 pet owners
- Veterinary-Led Team
- 100% Paperwork Compliance
- Custom-Made Pet Cabins
- Hand-built for safety, comfort and IATA-compliance in our Dorset workshop
- 100% Paperwork Compliance
- We handle all documentation, so you don’t have to
- DEFRA-approved, air-conditioned transport
- From your door to the airport or our pre-flight boarding kennels
- Expert support for complex cases
- Including BOAS breeds, large dogs, and multi-pet families
- CareTag for each pet
- Ensuring your pet’s journey is trackable and providing a digital cloud-based wallet
- Complete Care (Wellness Upgrade)
- Add peace of mind with 24/7 access to a vet prior to your pet’s departure, plus behaviour and nutrition advice
- No Hidden Costs
- We include everything in our quotes so there are no surprises later, plus we won;t be beaten on price!
Price Guarantee
We won't be beaten on price
Read our terms and conditions online:
https://www.petairuk.com/price-match-guarantee-terms-conditions/
Contact info
Deer Park Farm, Wimborne St Giles, Dorset BH21 5NZ, BH21 5NZ, Wimborne St Giles, United Kingdom
- 01725551124
- enquiries@petairuk.com
- www.petairuk.com
Your pet's travel is our priority!
4.7
Excellent
988 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Pet Air staff guided us step by step…
Pet Air staff guided us step by step throgh the vet. necessities and occasionally spoke to or vet to explain the quarantine requirements for our pet. This made the entire process and progress easier for us and confident our pet would be comfortably received overseas. We still have one more step to process being taking our pet home from quarantine. Even here Pet Air have assisted us with recommendations. We do not hesitate to recommend PET Air for your animal transportation. They know the rules.
September 24, 2026
Reply from PetAir UK
Hi Joan,
Thank you so much for your kind review and for taking the time to share your experience with us.
We’re delighted to hear that our team was able to guide you through the veterinary requirements and help make what can often feel like a complicated process much easier and less stressful.
Keeping everything on track and ensuring that the requirements are clearly understood is such an important part of what we do, so it’s lovely to hear that our communication with your vet helped give you confidence that your pet’s journey and arrival overseas were being carefully managed.
We’re also pleased that we’ve been able to support you with recommendations for the final stage of bringing your pet home from quarantine. We know how much you’re looking forward to being reunited, and we hope that final step goes smoothly and you’re together again very soon!
Thank you for trusting Pet Air with such an important journey and for recommending us. Your kind words mean a great deal to the whole team.
Wishing you and your pet a wonderful reunion!
Kind regards,
From the very first moment, impeccable!
Right from the first moment the service has been impeccable. A very stressful time was hugely alleviate straight away. Every concern, every question, every forgetful moment/appointment was addressed by the staff. The medical side was the most concerning but the ladies kept me of the straight and narrow which me at ease. Which reassured my family and of course less stress for Mishka. I used the dog psychologist which was wonderful, she gave great advice. The young lad that came to collect Mishka from the house was very comforting and empathetic, Mishka boarded the van safely. It was great getting there of photo, and collecting Mishka made our transition to Australia amazing. Thank you everyone who has a part in delivering Mishi to us. X
September 16, 2026
Reply from PetAir UK
Hi Victor,
Thank you so much for your beautiful review and for sharing your experience with us.
We know how stressful and emotional it can be relocating a beloved pet, particularly when there are medical requirements and so many appointments and details to keep track of. We’re absolutely delighted to hear that our team was able to take some of that pressure away and give you reassurance throughout Mishka’s journey.
It’s wonderful to hear that the support from our medical team, as well as the advice from our dog psychologist, helped put both you and your family at ease. We’ll also be sure to pass your lovely comments on to the member of our team who collected Mishka, we know how important that first step of the journey is and we’re so pleased he made you and Mishka feel comfortable and safe.
And of course, hearing that receiving those updates and photos and finally being reunited with Mishka made your transition to Australia so much easier means the world to us.
Thank you for trusting our team with Mishi and for allowing us to be part of such an important journey. We wish you and Mishka a wonderful new chapter together in Australia!
With very best wishes to you both.
Kind regards,
Manisha was our export booking…
Manisha was our export booking consultant after we had finalised our dates.
She’s was amazing , there every step of the way.
This was our first experience of taking our pet abroad to the USA.
There were quite a few restrictions at various airports re the heat situation.
In September the temperature at Charlotte was above 90 degrees .
We were advised that the nearest accessible airport would be Atlanta a 9 hour round trip.
When we realised that Max would be arriving late at night I contacted Manisha to see if she could arrange a possible overnight stay in a pet hotel??
No cant do that but let me see what I can arrange , what a positive & can do attitude absolutely awesome.
we had emails confirming his pick up location & contact details in the USA.
We picked up Max Friday morning as agreed no hassle with airport clearance , it was so streamline the pet hotel staff were lovely , you could see they love the animals .
He even put ice cubes in his water tray for the journey home.
I have no hesitation in giving this review 5 stars if there was 10 stars I would give that.
September 17, 2026
Unprompted review
Reply from PetAir UK
Hi Steven,
Thank you so much for your wonderful review and for taking the time to share your experience!
It was an absolute pleasure to help you and Max with his journey to the USA. We completely understand how stressful it can feel when travelling abroad with your beloved pet for the first time, especially when there are additional challenges such as airport temperature restrictions.
We’re so pleased that we were able to find a suitable solution for Max and make the arrangements as smooth and stress-free as possible for you. Knowing that everything went smoothly at Atlanta and that Max was so well looked after by the pet hotel team, means a great deal to us.
Your kind words about our service and our “can-do attitude” are hugely appreciated. We always want our customers to feel supported every step of the way, and it’s fantastic to hear that this was your experience.
Thank you again for trusting us with such an important journey. We hope Max is thoroughly enjoying life in the USA!
Wishing you and Max all the very best!
Kind regards,
Used petairuk for my two girls from Uk to nz
Used petairuk for my two girls from UK to NZ. Absolutely amazing, couldn't fault them. The whole process was smooth enough went with the premium service and all the appointments were straightforward with all the notes provided to my vets.
The actual journey was impressive, I got updates on their caretags system even when the girls left Dubai which was really nice. Never even felt the need to track their plane itself as I got so many great updates and pictures along the way 🥺
Emma Chalmers did a great job through the documents and flight stage thank you so much 😊
September 1, 2026
Unprompted review
Reply from PetAir UK
Thank you so much for your wonderful review! We’re absolutely delighted to hear that your two dogs had such a smooth and reassuring journey from the UK to New Zealand.
It’s lovely to know that the Premium Service, vet appointments and documentation all made the process straightforward for you. We understand how difficult it can be to put your beloved pets on such a long journey, so we’re especially pleased that the Caretag updates, photos and regular communication helped give you peace of mind along the way.
We’ll be sure to pass your lovely comments on to Emma Chalmers — she’ll be thrilled to know how much her support throughout the documentation and flight stages was appreciated.
Thank you again for trusting PetAir UK with your pets. It was a pleasure to be part of their journey, and we wish you all the very best together in New Zealand!
Kind Regards
Great support all the way
Great support and clear instructions and guidance all the way through the process
Travel case was excellent and the collection process and information during the flight was everything I needed to keep me happy with my dogs journey
Great service 😀
September 16, 2026
Reply from PetAir UK
Thank you so much for your wonderful feedback! We’re delighted to hear that you felt supported and well informed throughout the whole process. It’s reassuring to know that the travel crate, collection process, and flight updates helped give you peace of mind throughout your dog's journey.
We truly appreciate you choosing our service and taking the time to share your experience. It was a pleasure helping you and your dog, and we wish you all the very best for the future!
Kind Regards
Worth it!
I started my journey with PetairUK on Jan 26th 2026, just a little before I even thought of making a move from UK to Australia. My first thoughts were I possibly cannot move if my cats won't be able to move with me so I dropped PetairUK an email and within a day's time I had someone from the team explain the entire process to me. Knowing the entire process brought me the confidence I needed to go ahead with my plans. In a space of a few weeks we had planned vaccinations, rabies titres and the necessary check ups and by September 2026 my cats were ready to fly out to Australia. I want to personally mention Ms Abigail Wright who was my export booking consultant who I started working with directly from April 2026. She was extremely organized and coordinated the entire move beautifully. I had to just follow the steps on the timeline. Ms Abigail remained prompt and kind throughout the entire 6 month journey and I am very grateful for her reassurances especially around my worries about the wellbeing of my cats. The most crucial part was that my cats were supposed to fly on the 8th of September from Heathrow, and were unfortunately caught in the chain of massive delays due to the NATS issue. I found that PetairUK and Emirates both provided excellent support to my cats and I am very grateful that they have safely arrived in Australia, although a day late. They are doing well in the quarantine (which thankfully should be just 10 days) and I cannot wait to be reunited with them. I went with the premium service and I must say I had very little to worry about in the entire process. Highly recommended.
September 8, 2026
Unprompted review
Reply from PetAir UK
Hello Tabassum,
Thank you so much for taking the time to share your experience and for trusting Pet Air UK with such an important part of your move to Australia.
We’re delighted to hear that having a clear plan from the very beginning gave you the confidence to go ahead with your move, knowing that your cats could make the journey with you. Six months of preparation is a long journey in itself, so it’s wonderful to know that Abigail was there to guide you through each step and provide reassurance along the way. We’ll be sure to share your lovely comments with her.
We’re especially pleased that, despite the unexpected NATS disruption and the resulting delays, your cats were well cared for and arrived safely in Australia. We completely understand how worrying it must have been to have their journey disrupted, and we’re glad that both our team and Emirates were able to support them throughout.
We hope the remaining quarantine period passes quickly and that you’re soon reunited with your cats and able to begin this exciting new chapter together. Thank you again for your kind words and for recommending our premium service — it means a great deal to the whole Pet Air UK team.
Kind Regards
Chose to use them again and another good experience
We had used Pet Air UK previously and were happy with the service and so chose them again to help us get our cat Adam to Cape Town. Victoria was (again!) brilliant throughout and answered all our questions and provided detailed information about the whole process - which seemed to have got more complicated! Our cat has got diabetes and so a vet plan was needed to make sure he could be transported safely over an 11.5 hour flight and Victoria also liaised with our vet about that. I had to drop Adam off near Heathrow and give him his insulin injection in the Pet Air van. Kim met us and was so calm and reassuring and she provided a personal update - in addition to the care tag updates - when she had safely checked Adam in. When the flight arrived, we had booked the local agent collection service and Trevor at Global Paws collected Adam and had him ready and waiting at the meeting point before I had even picked up my luggage. Adam was absolutely fine and much more chilled than we’d expected after such a long journey! We were very pleased with the whole service and feel it was money well spent for peace of mind. We would definitely recommend it to other pet owners. Thank you Victoria and all at Pet Air UK and Global Paws.
September 4, 2026
Reply from PetAir UK
Thank you so much for taking the time to share such a detailed review, and for choosing Pet Air UK again to help Adam travel to Cape Town.
It was a pleasure to support you and Adam throughout the process, and we’re especially pleased to hear that you felt reassured and well informed at every stage. We understand that travelling with a pet who has specific medical needs can bring additional concerns, so we’re delighted that Victoria and the team could work closely with your vet to ensure everything was carefully planned for Adam’s journey.
We’ll also be sure to pass your kind words on to Victoria, Kim and the wider team, as well as Trevor and our partners at Global Paws. It’s wonderful to hear that Adam arrived safely and was feeling so relaxed after his long flight!
Thank you again for trusting us with Adam’s journey for a second time and for recommending our service to other pet owners. We really appreciate it, and we hope Adam is thoroughly enjoying life in Cape Town!
Kind Regards
Amazing Pet Air Uk
Pet Air organised the relocation of my two dogs from the UK to Islamabad Pakistan. They provided an exceptional service throughout. From the moment my dogs were collected I received constant updates via the CareTag app and from Clare herself. My dogs were well cared for. The service felt personal and pet air staff were all professional and warm. The partner work with CPI pet wing in Pakistan was also seem less. Overall an amazing service and me and my dogs were happy from start to finish. My dogs were ready for. Collection. In Islamabad an hour and a half after the BA flight landed. Perfect
September 9, 2026
Unprompted review
Reply from PetAir UK
Hi Melisha,
Thank you so much for your fantastic review! We’re absolutely delighted to hear that you and your two dogs had such a positive experience relocating from the UK to Islamabad.
We know how important it is to feel reassured when your pets are travelling such a long distance, so it’s wonderful to hear that the regular CareTag updates and communication from Clare helped keep you informed and confident throughout the journey. Our team takes great pride in providing a personal, caring service and we’re so pleased this came across from collection right through to arrival.
It’s also fantastic to hear that everything went smoothly with our partners at CPI Pet Wing in Pakistan and that your dogs were ready for collection so quickly after landing. We’ll be sure to share your lovely feedback with Clare and the wider team.
Thank you again for trusting PetAir UK with such an important journey. We’re thrilled that you and your dogs were happy from start to finish and we wish you all the very best in Islamabad!
Kind regards,
Extremely happy with the service
Extremely happy with the service helped from beginning to end and were on hand with any queries that I had regarding the service and the flight path my dog was taking
August 20, 2026
Reply from PetAir UK
Hi Bernard,
Thank you so much for your wonderful review! We’re delighted to hear that you were so happy with our service and that we could support you throughout the entire journey.
We understand how important it is to have peace of mind when your dog is travelling, so we’re pleased that we were able to keep you informed and answer any questions about their journey and flight path. It was a pleasure assisting you and we wish you and your furry friend all the very best!
Kind regards,
Great experience
Great experience. Everything was done by pet air, we had a seamless experience. Thanks for reuniting us with our dog Belle in Australia
August 28, 2026
Reply from PetAir UK
Hi,
Thank you so much for your lovely review! We’re delighted to hear that you had such a seamless experience with Pet Air and most importantly, that we could help reunite you with Belle in Australia.
We know how important it is to have peace of mind when your pet is travelling such a long way, so it’s wonderful to hear that we could take care of everything for you. We hope you and Belle are enjoying lots of happy adventures together in Australia!
Kind regards,
Tilly & Polly
We put our trust in pet air to take our two British shorthair girls Tilly & Polly all the way to Australia from the UK and we couldn’t be happier with the service. Hazel guided us through the process, answered our million questions and made the process seamless. We were kept updates throughout the process and most importantly our girls were kept safe and healthy.
We are so glad we chose to bring them with us and that pet air allowed that to happen!
Thankyou so much and if anyone is on the fence about bringing their animals then this is the service to use.
The whole process is a complex and confusing but we really feel pet air went the extra mile to help us and we are so grateful for them
A big thankyou from Tilly & Polly who are living their best life down under ❤️
August 11, 2026
Reply from PetAir UK
Hi Olivia,
Thank you so much for such a wonderful and heartfelt review! We’re absolutely delighted to hear that Tilly & Polly made their journey safely to Australia and are now living their best life down under!
We know how daunting and complex the process of relocating pets internationally can feel, so it means a great deal to us to hear that Hazel was there to answer all your questions, guide you through each stage and make the process feel seamless. Keeping you updated throughout the journey and most importantly, ensuring Tilly and Polly were safe, comfortable and healthy was our absolute priority.
We’re so grateful that you trusted Pet Air with your two beautiful girls and we’re thrilled we could help make it possible for your whole family to start this exciting new chapter together.
A huge thank you from all of us at Pet Air and a special cuddle for Tilly & Polly!
Kind regards,
Emma was great through the whole…
Emma was great through the whole journey keeping us up to date with progress and very clear instructions on what we needed to do and timelines
Whole process was less complicated once Pet Air were involved
Great picture updates from collection to first flight and updates the whole journey
August 28, 2026
Reply from PetAir UK
Hi Jenna,
Thank you so much for your wonderful review! We’re delighted to hear that Emma was able to make the whole journey feel clear and straightforward, keeping you updated at every stage and providing helpful guidance on what was needed and when.
It’s also fantastic to know that the picture updates and regular communication helped give you peace of mind throughout the journey. We really appreciate your kind words and are so pleased that PetAir could make the whole process less complicated for you.
Thank you for choosing us!
Kind regards,
A really professional and friendly service
A really professional and friendly service. Communication was brilliant. Staff were helpful and knowledgeable.
August 6, 2026
Reply from PetAir UK
Hi Emma,
Thank you so much for your fantastic review! We’re delighted to hear that you found our service professional and friendly and that our communication and team made a positive impression.
We really appreciate your kind words and look forward to welcoming you again in the future!
Kind regards,
Welfare
I recently contacted Pet air uk asking questions relating to the welfare of dogs in their care via wats app and telephone but have had no response.
I really cannot understand how a company that promotes itself as being welfare driven and run by vets actually sells 24hr flights for dogs without any insistence for familiarisation for the dog with the crate it will be travelling in ( actual size of crate being 2x shoulder width x body length less tail plus half a leg length) total confinement being approximately 30 hours. Surely for such gruelling flights crate hire should be mandatory and not just recommend. In my opinion the fact that Pet air uk sell these flights without prior familiarisation is facilitating and condoning inhumane treatment of dogs
August 19, 2026
Reply from PetAir UK
Hi Sharon,
Thank you for taking the time to share your concerns. We take animal welfare extremely seriously and as a veterinary-led company, the wellbeing of the animals travelling with us is always at the forefront of our work.
We are unable to comment on the specific circumstances referred to in this review, as you are not the client involved and we have a duty to respect our clients’ privacy and confidentiality.
For clarity, our approach to crate requirements and acclimatisation is based on established animal welfare and transport requirements, alongside veterinary assessment and professional guidance. The welfare of each individual animal is considered as part of the travel planning process.
We appreciate that long-distance pet travel can understandably raise concerns, but it would be inappropriate and potentially misleading for us to discuss or speculate about an individual animal’s circumstances publicly when we cannot share the relevant information.
We remain committed to providing safe, responsible and welfare-focused pet travel.
Kind regards,
Brilliant service from start to finish
Brilliant - this is the second time - in 15 years - that we have used PetAir UK to transport our dogs from UK to Canada. First class service all the way and such a relief to know that our pets have been looked after, successfully boarded and then handled with care both before, during and after their flight. All paperwork and red tape etc advised and taken care of. Highly recommended.
July 15, 2026
Unprompted review
Reply from PetAir UK
Hi Tina,
Thank you so much for your wonderful review and for choosing PetAir UK again after 15 years!
It means a great deal to know that you felt your dogs were in such caring and capable hands throughout their journey from the UK to Canada.
We’re delighted we could take care of the paperwork and red tape too, making the whole process as smooth and stress-free as possible.
Thank you for your continued trust and for recommending us, it’s truly appreciated!
Kind regards,
Very concerning response to serious…
Very concerning response to serious welfare concerns
I contacted PetAir UK to raise serious concerns about a dog due to travel internationally with them. The concerns were specific and related to the dog's significant anxiety, lack of current crate training, history of distress when left alone, sensitivity to noise and the potential risks associated with approximately 30 hours of confinement and international air travel. She is due to be travelling from London to Melbourne.
I explained that the dog has been in our care for the past two years and, during that entire time, has not been in a crate. The owner, who hasn't seen the dog for years assured us she was travelling with Skye pets and not in a crate with Petair, so we were unable to prepare her due to being lied to. I was therefore extremely concerned to learn that her previous experience of sleeping in a large crate as a puppy (she is now 5 years old) was apparently being considered sufficient preparation for this journey.
Rather than addressing the welfare concerns I raised or confirming that they had been passed to the appropriate person, PetAir's response was simply short and dismissive, that would suggest that they do not consider pets welfare before flying.
I understand that they may not be able to disclose confidential information about a client's booking. However, I was not asking for confidential information. I was trying to ensure that serious information about an animal's welfare and behavioural history was actually being taken into consideration before she travelled.
I found their response extremely disappointing and concerning. When someone raises specific, foreseeable welfare risks about an animal in their care, I would expect those concerns to at least be acknowledged and appropriately assessed rather than simply dismissed because the person raising them is not the named client.
Based on my experience, I would strongly encourage anyone considering using PetAir UK to ask detailed questions about how their individual pet's behavioural and welfare needs are assessed before travelling.
August 21, 2026
Unprompted review
Reply from PetAir UK
Hi Talulla,
Thank you for taking the time to contact us and for sharing your concerns.
We take any information relating to the welfare of an animal travelling with PetAir UK seriously, however, as you are not the customer who arranged the journey with PetAir UK, we are unable to discuss or confirm details relating to another client’s booking, their pet’s travel arrangements, or any subsequent conversations or actions. Protecting our customers’ confidential and personal information is extremely important to us.
We appreciate that this may have felt frustrating, particularly when you were raising concerns that you felt strongly about. However, our inability to provide you with further information should not be interpreted as those concerns being dismissed or as an indication that animal welfare is not being considered.
The welfare of every pet in our care is central to how we plan their journey and individual circumstances are considered as part of the travel preparation process.
We hope you can understand why, despite listening to the information you provided, we could not discuss the details of another customer’s booking with you.
Kind regards,
Highly recommended
excellent communication. easy to follow process. Made the export of my cats very easy. high recommended
August 12, 2026
Reply from PetAir UK
Hi Sze,
Thank you so much for your kind words and recommendation! We’re delighted to hear that you found the communication clear and the process easy to follow.
It was our pleasure to help make your cats’ export as smooth and stress-free as possible.
Kind regards,
Highly recommend
August 12, 2026
Reply from PetAir UK
Hi Andrea,
Thank you so much for the recommendation! We really appreciate your support and are delighted to hear you had a great experience.
Kind regards,
Great communication
Great communication, very reassuring, great updates, and pictures of my pet during the process. Very good guidance regarding what to do when and how to do it so I was never confused or unsure of next steps.
August 12, 2026
Reply from PetAir UK
Hi Rosie,
Thank you so much for your wonderful review! We’re delighted to hear that our communication, updates and guidance helped make the process feel reassuring and straightforward.
Knowing that the pictures and regular updates gave you extra peace of mind means a lot to us.
We’re so glad we could be there to support you and your pet every step of the way!
Kind regards,
Let’s be honest
Let’s be honest, to move a pet overseas is horribly expensive! And because of the expense I was bound and determined to make the move myself… I needed no service!
In the end with 3 overseas moves under my belt and an influential wife, I broke down and gone with PetAir and man am I sure glad I did. Pay the money, provide the information, then follow instruction…arrive at destination and pick up your pet. It’s seriously that simple and now that I know better I will never have it any other way. Great job PetAir!
August 12, 2026
Reply from PetAir UK
Hi Clint,
Thank you so much for sharing your experience! We completely understand the hesitation around the cost of an international pet move, especially when you’ve successfully managed previous moves yourself. We’re thrilled that choosing PetAir gave you peace of mind and made the process as simple and stress-free as possible.
Your trust means a lot to our team, and we’ll be here whenever you and your pets need us for the next journey!
Kind regards,
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