Petsinpeace Reviews 4

Our little dog Mitzy passed suddenly 2 days after we went away. She had only been to the Vets for a check up the day prior to us leaving and was given the all clear. My sister called very distraught to tell me what happened. She asked the emergency vet to organise for Mitzy to be cremated, as my sister was too distressed to do this at the time. Pets in Peace were chosen. From here on things were not good. We had to followup as to what was happening as there was no contact from this business. It was nearly 1 month to get our little girl home, and we only became aware when we contacted them again to find out where she was.

When my husband and I returned home we found Mitzys ashes were returned in a zip lock bag which was then placed into a cardboard box. We had been given what looked like advertising on cardboard with her pawprint on the other side. It came with more advertising material and a small stuffed bear with wings. Cute touch but I have no idea what a bear has to do with the death of our beloved little dog.
I was devastated to see how long it took and how she was returned to us.

This cost $420.

We used 2 different services for a our previous pets and they were all returned to us within a week, with communication from the businesses letting us know, what was happening. Our pets ashes were returned in special sealed wooden boxes along with a plaque with their names and dates.

I was shocked by the difference in the services offered by these companies. The price difference was astounding. This business charged almost double the amount for such bad service. Our last pet only passed approx 1 year ago so there is NO way the price difference could be justified.

I would definitely not recommend Pets in Peace in Brisbane to anyone who has lost such a special family member and friend. They did not make this upsetting stressful time any easier.

Make sure you do your research beforehand, so you don't feel pressured when the time comes and you are at the vet saying your final goodbyes. This was such a stressful time for us as a family who lost an important special family member.

PETS IN PEACE ARE AMAZING. My 19 yo dog charlie was recently PTS. It was important to us how charlie was handled. The team at loganholme are respectful and professional. Charlie was returned home and presented beautifully. Thanks again. It wont be forgotton

I had a sweet dog, Penny, for approx a year. She was a rescue from a puppy farm.
Sadly, she became unwell, and the advice from the vet was to let her go.
I made that heart breaking decision.
I was told about Pets In Peace, and had been given a pamphlet.
I decided that I would do this.

When I was able to make the decision about my wishes, I spoke to an amazing rep from their customer service team.

I was informed that once Penny was ready to come home, an area manager would be in touch and organise a convenient time, to bring her home.

I missed a call from the manager, which he followed up with a text message, stating he would be in my area; that day, at a specific time. I replied to this text and advised I would not be home. I advised a time when I would be available.

I received another call from the area manager. I advised (again) I was not home and that I would be home the following day after 1pm.

The area managers tone and responses were very short, dismissive and quite honestly, insensitive.

He responded that he didn’t know where he would be the next day, and that he would just keep penny in his van.

The following day, I had not heard from him. My intercom buzzed, and it was a female area manager who essentially said she had said she has Penny. I buzzed her in, she come to the door, handed me a bag and said something along the lines of here’s penny; and turned and walked off.

There was absolutely no notice of this happening, I had not mentally prepared. She was rude; insensitive and quite honestly, came across as being more put out.

I paid approx $330 for this service, and the level of service I was told I would get, was absolutely unacceptable and disgusting.

From being told they will keep Penny in a van until he can arrange to be free, to be made to feel that I created an inconvenience, and the returning is Penny, I ended up feeling like I was nothing but a payment fee and revenue, as opposed to a customer who is grieving the loss of their furbaby.

I sent through a written complaint, I did receive an email from the QLD field team manager, there was an apology, and actions put in place such as the 2 area managers sitting in the contact centre to view how the level of customer service should be, and other training. Whilst I appreciate the response and support the retraining; it in no way made up for me paying for a level of service and compassion, that I did not get.

When someone is emotional and grieving, being treated this way is completely unacceptable

very supportive, made everything easy. Without them we would have been lost.