Möbel Pfister Reviews 

They did not deliver what i ordered and the customer service never responded. Was the last time

Hidden costs for assembly not clear at the moment of purchase.
I ordered a very big closet online with many different parts. at the checkout there was a checkbox that asked if i want assembly, which i checked, and something like 150chf was added to my cart for assemply. when the delivery came they said i did not pay for assembly. turns out that the money they charged was only for the walls excluding the doors and the interiors. this was not clear at all at the moment of purchase where all you get is a checkbox. After some discussions they finally agreed to build the walls (which was what i paid for).
At the checkout they automaticcaly added about 150chf which only included putting together the walls. so doors, shelvesm drawers, hanger, ....nothing was assembled and considering that they told me that installing the doorknobs alone costs 6chf each (there are 8), i can imagine the actual hidden cost could have been close to 1000chf when the cost of the closet was about 3500chf.

I ordered a lot of boxes for organising our new kitchen a few years ago and was very happy with everything. We are organising other areas right now and I’ve found some great options at fair prices - especially during the sales. Delivery has always been very fast and efficient so I’m happy to come back to Pfister again.

We bought an umbrella for our garden, something quite pricey. The guy who sold it to us forgot to order one piece to connect the base to the umbrella. We ordered it later on. The piece doesn’t fit. We have an umbrella that was purchased to received our friends during a summer break but can’t use because the service provider was incapable of selling the right product. That’s why online shops, with much better customer service, are making shops like pfister go bankrupt.

We call them 10 times; they hang up. Truly unprofessional and arrogant.

We don’t buy in this horrible shop anymore.

Believe me, we spent a lot furnishing our house and chalet with them. Never again.

The furniture has been defective since the moment of purchase, and despite several interventions by the technical service, the issue has never been resolved. Each time, a different explanation was given but issue never solved. Now that the warranty has expired, they are no longer willing to address the problem unless I pay a high cost. Additionally, it has been very difficult to get any response from customer service despite many phone calls and mails

Expensive furniture but that does not last long. I bought a shoe cabinet, chose the most expensive and it lasted only 2.5 years. When I went to Pfister to see if they could help me fix it, I was received by rude and uncooperative personnel : “sorry I don’t have time”.

Really poor online ordering experience. Click and collect was said to be possible within 3 days. Upon contacting Pfister they said yeah it was available 3 days ago for pickup, I go there and yeah it’s not. Horrible experience

Terrible experience with the online order: unrealible delivery dates and zero communication from Pfister.
I ordered furniture from Pfister. At the time of the order the estimated delivery date was 2-3 weeks. Great, I paid and made the order. After 3 weeks nothing arrived and I received zero communication from Pfister that my order was delayed. Also, in the online system the order showed as “in progress” with no updates on the old delivery date of 2-3 weeks.
After a week I sent them an email to inquire about the order status. I got no reply. I called them and they told me they would have checked and let me know. They disappeared. I called them again after another week and they finally told me the order was delayed by 6 weeks. This information apparently they had for days but decided not to share it with me. I am now trying to get my money back.
I would really recommend everyone who values their time to stay away from them.

Really poor service for such important & expensive items. You pay many thousands in advance with an agreed delivery date. Later, they will tell you the delivery is delayed - and you are stuck. One delivery was on time. But two others - with long lead time - are delayed by 2-3 weeks. They miss by 25%.
Pfister says 'oh, the holidays!!'. But, I ordered November 1 with delivery in January,; are the holidays are surprises?? In the meantime, my son will sleep on the floor. And: we won't buy anything from Pfister again. I imagine they make more profit on the interest from our cash than they do from the furniture.

We had a very disappointing experience with Pfister. We purchased a bed frame from the Villeneuve store, assuming that it included the wooden slats needed to support a mattress — something that is standard and should have been clearly communicated by the salesperson.

When we went to collect the bed, we discovered that the slats were not included, and no one had mentioned that they needed to be purchased separately.
Because of this misleading experience, we decided to cancel the order.

However, we were informed that Pfister does not offer direct refunds — only credit to a customer account — and that a cash refund would incur a 10% penalty. This condition is not stated anywhere in their terms and conditions, which makes the policy feel unfair and non-transparent.

The entire situation felt like an attempt to upsell additional parts, as the specific wooden slats required for the frame cost an extra CHF 200. Overall, this is not the level of honesty or customer service we expected from a store like Pfister.

It has now been over two weeks and several emails later, and we are still waiting for a proper response. Very disappointing and not the experience one expects from such a shop.

PFISTER offers a very good range of quality products, with very good advices at the shop and very good extra services such as the delivery.

Horrible customer service after an online purchase. I purchased a sideboard, that turned out to have the wrong pieces. They couldn't resolve the problem and when I called the head of the customer service, there was no understanding for the difficulties they have caused me, due to THEIR mistake and instead i got mainly rudeness and impatience.

So now I have a half-built sideboard that cannot be finished in my living room. In addition the quality of the 600chf piece is very low, worse than Ikea or Jysk....(which i would prefer right now). I lost a lot of time, emails and calls and I am sick of the whole experience and I want nothing more to do with Pfister...

High quality products and trustfull customer service.

If it was possible to choose 0 stars, I would
Terrible customer experience and experience buying online.
I made an order for a carpet online and paid for delivery. I received a confirmation later that day.
On the next day, I received a notice my order has been cancelled (I did not cancel it myself). The order was never delivered. Pfister Customer Service asked me to do the investigation with Swiss Post myself and claimed the order had been delivered in a date I had been home and Swiss Post delivered other packages but certainly not this one (a carpet does not disappear in broad daylight, Swiss Post have delivered documents without an issue). The only solution Pfister gave is for me to file a police report and file with my insurance. Pfister still required me to pay for this order although Pfister did not meet its obligation to deliver, and the order shows as cancelled on my Pfister account. Pfister was never able to produce the photos from their warehouse showing the goods were actually handed over to Swiss Post for delivery. Incompetent and rude customer service throughout the whole experience.
Don’t buy from this overpriced incompetents; that’s why people go to Germany.

the online shop gives a good description of the articles searched for.
Pfister has good quality products and profitable sales.

We've had great experience with Pfister: great quality furniture, good prices for the quality, and wonderful staff!

For instance in the Emmen shop, Franco was of great help to us to choose furniture on site. And the different installation teams worked quickly and efficiently (e.g. Tour 0154 on 1st of May in Zug).

In summary, would highly recommend!

We have bought an outdoor sofa. We have seen many in the shop and could test them there to help us making a decision. Huge exhibition area to see the great products, extremely friendly and helpful staff, price and quality very good. I always like to buy at Pfister. Also the product pick up was super good, fast and there was an extremely helpful staff.

Everything went super fine, professional. the product is very good, with a fair price, the quality is exceptional the service was fantastic, I did not try the delivery but I will order something else to try the delivery service

Awful customer service. My story is too long to tell, but I’ve been struggling with Pfister for months over exchanges, problems with low-quality merchandise, and an atrocious lack of accountability. They used to be much better. Their stuff is just overpriced and not worth it. Buy your furniture abroad and import it. It will arrive 150 times faster, as well. Pfister’s lead times are insane, even for products that are (supposedly) made in Switzerland. These people are a joke. Save yourself the trouble.

Delivery was right on time, assembly fast. I just wish they put some floor protectors. But overall very happy with everything.