PGYTECH Reviews 

I am beyond thrilled with this company! My fanny pack accompanied me on a long trip around the world and truly went through a lot. When I needed to make a warranty claim afterward, they accepted it without any hesitation or hassle. The communication was fantastic from start to finish—friendly, fast, and super helpful. This is what outstanding customer service looks like. I couldn't be happier and will definitely recommend you to others!

I recently purchased a tripod. The delivery date came and went. I received an email from PGY stating that a delivery attempt had been made. This was a lie. I used the carrier tracking number to verify that they never received the product for shipment. PGY only created a shipping label. Also, the customer service emails are not helpful at all and they do not respond in a timely manner.

Has always been a fans of pgytech to be honest, until this time i ordered it on the website instead of taobao or from the camera shop. I waited for my order so long, it’s the telephoto lens for the phone. After two weeks from my order, because the order was not processed at all i have to ask the customer service through email. And after few days i got reply apologized generally then saying the order has been shipped provided me the tracking code. Then i check the tracking code, it is sent to US and showed delivered, where mine is supposed to send to Australia. I don’t know if the customer service just simply provide me one tracking code or by mistake and they apologize for that again and say they will resend and provide me new tracking as soon as possible. After two days there was no news at all, i contacted them again. This time they say they can confirm the package has been properly packed and dispatched, but the tracking number has not been generated in the system. Isn’t that the system needs to generate the tracking number for dispatch? I truly doesn’t understand how irresponsible it could be to apologize for so many times yet no action is taken. This is the first time i feel so disappointed with an online shopping experience. This is a totally a scam website that keep your order holding for weeks and no appropriate action taken, if you want to spend your time asking about the delivery every weeks please proceed to buy, it couldn’t been worst also i guess this is my first 1 star review.

I purchased a MagCam 2 Grip from the PGYTECH EU store (Order #PGYEU-1898). Unfortunately, the product arrived with two key controls that did not function correctly: the shutter button and the zoom lever.

After receiving the product, I tested it with multiple devices, adjusted the required settings, and followed the troubleshooting steps suggested by PGYTECH. When the issue remained unresolved, I contacted customer support and requested a return and full refund for a defective product.

During the following weeks, I provided everything requested by support, including a video demonstrating the malfunction, device information, and proof of purchase. Despite this, the return process became unnecessarily complicated.

Instead of processing my refund request, PGYTECH repeatedly offered replacement products, even after I clearly stated multiple times that I wanted a refund rather than a replacement. The company eventually provided a return address in Germany, but repeatedly failed to give a clear answer regarding responsibility for the return shipping costs of a product reported as defective.

What disappointed me most was not the defective product itself, but the customer service experience. I spent more than two weeks repeating the same refund request, providing additional evidence, and following up multiple times without receiving a clear resolution.

After 3 more e-mails, they've just stopped responding completely.

I would like to clearly explain my problem because I feel that my issue is not being properly addressed by your customer service.

At the moment, I am missing basic information regarding my order. I do not know for certain whether my package has actually been shipped, when it was handed over to the carrier, where it currently is, or when I can expect it to be delivered. According to the information shown in the application, my package should already have arrived. However, I have not received proper tracking information or any clear explanation regarding its current status.

I have contacted customer service several times, but I still have not received any meaningful assistance. Instead of giving me a specific answer about what has happened to my package, I continue to receive general responses asking me to be patient and apologizing for the inconvenience.

However, the delay itself is not the main problem for me. I would even be willing to wait another three weeks if I knew that my package had actually been shipped, was on its way, and I knew what its current status was.

My biggest concern is that I feel my issue is simply not being taken seriously by your customer service. I am asking specific questions, yet I am not receiving specific answers. It gives me the impression that nobody is actually willing to investigate what has happened to my order.

I am not asking for special treatment. I am simply expecting proper and clear information regarding an order that I have already paid for.

Please finally check the actual status of my order and provide me with the following information:

* Has my package actually been shipped?
* When was it handed over to the carrier?
* Which shipping company is handling the delivery?
* What is the current tracking status?
* When can I realistically expect the package to be delivered?

Please do not send me another generic response telling me to “be patient.” I am asking you to actually investigate my case and provide me with concrete information.

I believe this is a completely reasonable expectation from a customer service department.

I have been trying to return / exchange a product purchased from Pgytech. The process has been terrible.

Do not pruchase online direct from Pgytech if you can pruchase elsewhere.

I had a great experience with PGYTECH. After placing my order, I realized I had selected the wrong color for my camera strap. I contacted their customer service, and they kindly helped me change it before it was shipped.

There was a small issue with the payment link for the price difference, but their team responded promptly, resolved the situation, and kept me informed throughout the process. In the end, I received exactly the camera strap I wanted, and everything arrived in perfect condition.

The strap itself is excellent—beautifully made, comfortable, and clearly high quality. What impressed me just as much was their outstanding customer service. They were professional, responsive, and genuinely helpful from start to finish.

I'm very happy with both the product and the support I received. I would definitely recommend PGYTECH and wouldn't hesitate to purchase from them again.

Really happy. Ordered and kept in touch, as it was a pre-order to the UK. Really helpful mails and good delivery once available. Really happy with the bag - 25L OneMo Tactical in Dark Camo and the perfect travel bag. Fits everything I need to go on vacation and super cool design that just works. Fit's my laptop, DJI Avata 2, landing mat, batteries, controller and goggles. Still has space to spare and smaller than my Torvol FPV backpack.

Bought one of there sling bags the 6l go solo.. So glad I did feels solid great size to put camera and a lens in also has lots of useful pockets to store stuff.. Great idea for the battery placement with metal magnet that show green or red for your battery and just found a fold out drinks holder.. Outstanding pgytech you made a customer for life il be back for more stuff soon.

I received my RetroVa camera kit and I was surprised at how well built each of the components are. The zoom lens has the weight of a real full size premium lens. The cover and the other prices fit perfectly onto my iPhone 17 Pro. The software was easy to install and though it took a little time to navigate through the software, it was designed to be user friendly. I’d recommend this product!

I ordered a camera backpack hoping to take it on a trip I had planned. After almost a week, I had not received any information about whether it had been shipped or not. It was only after I wrote them an email that I received a reply saying that the backpack had not yet been shipped due to a large number of orders.

Finally, the package arrived after more than two weeks (when I was already traveling) and I had to send it back. I had to pay for the return shipping (€30 for shipping alone) because that's their policy.
At first, they offered me a €15 refund if I kept the backpack, and when I said I didn't agree to that, they offered $45…

Due to the bad first impression, I sent the backpack back because it wasn't comfortable, very stiff, and awkward to use (onemo2).

It took a month for everything to be finalized, and I finally got my money back, but I still lost €30 because of the return shipping costs, which the buyer has to cover.

Unfortunately, I will not buy anything from this brand again.

Bought the magflex phone photography stand and a small case from them. Quality is great and I’ve been using the stand constantly for a year and I tend to use things quite roughly. I never had any issues until recently. After a year the stand started to slide down when extended and I contacted their customer service email, sent a quick video and they sent me a new one right away. I’m impressed with their professionalism and would definitely buy from them again.

They found perfect solution for me.
We had excellent cooperation.
Thank you

I ordered a camera strap air to Slovakia and the order was supposed to arrive within a few days. However, there was a problem with the delivery, no delivery company contacted me and they sent my order back. I had a tracking number and I wrote to PGYYTECH support and they wrote back to me a few hours later. They sent my order again. There was another problem with the delivery but I already solved it with UPS and everything turned out fine. I don't know where the error occurred, but you need to check the delivery status of the package via the tracking number to be sure. I am satisfied with the product.

I had a self-inflicted problem with the straps on a OneMo 7L sling bag. I emailed for help and in less than 24 hours had a reply including a short video showing exactly how it should have been done. I couldn't wish for better service.

Fantastic product and even better customer service - delivered to wrong city & State by carrier but awesome people at PGYTech corrected issue and item delivered

Very good shopping experience.
Will support again

Thank you so much for your service! The best store! Really recommend! Fast delivery.

great service. Have a hard to answer customer question. will support again.
Special thank you CS Mandy for her support.
Really help me a lot and let me have an excellent purchase experience

Quality of kit is good but no better than multiple other companies. Customer service is atrocious and I would avoid dealing with the company at all costs.
Item got lost on transit and I emailed asking for a refund because I had ordered a replacement from somewhere else. First they said it had been delivered and provided me a tracking number of a completely different parcel. I pointed out that was not the correct number then they replied saying I had put the wrong address. I replied pointing out that wasn't true as well and repeated I wanted a refund. Without asking they sent out a replacement. I've given up trying to get a refund because it's clear they'll never give one. I suggest people take their business elsewhere.