Phoenixrange Reviews 

I accept their policy, but one detail they mentioned bothered me.After booking and paying a deposit, we traveled by train from Derby, which took us six hours round trip.Upon reaching Barnsley well ahead of time, we discovered no taxis, Ubers, or any other transport options were available due to a match day.We tried calling twice, but hit voicemail each time, so we opted for the bus, which would make us 15 minutes late. I called again to apologize and inform them of our delay. They informed us that our session would be canceled and our booking was no longer valid.Pardon me??? While I understand being late isn't ideal, we did everything possible to inform them. The session could simply be 15 minutes shorter.They told us there were no more slots available that day, and rescheduling would cost another £45.Fine.However, the crucial part and the reason for this review was a comment from a random phone rep: Even being a minute late would mean missing the appointment.Excuse ME? Did I get that right? Is this some kind of national exam-level timing, where even a minute delay means we’re turned away?I could accept everything as a policy, but the curt remark made me feel like the guy just wanted to watch the match and dismiss us. Completely unnecessary.Summary: It's like they have a precise atomic clock to ensure they can keep your deposit if you're even slightly late.

Honestly I am okay with their policy, it's 1 thing we got told that irks me.

We made a booking and paid the deposit, all good. We travelled with the train from Derby (turned out to be a 6 hour round trip).

When we got to Barnsley well before the appointment we found out that there were no taxis, ubers or other transport means for us to get there. Match day. Of course.

Tried ringing them and went to voicemail twice, okay, lets get the bus, it would get us there 15 min late - okay - called again to apologise that we were running late - got told no, can't cut the appointment short - your booking is no longer valid.

Excuse me??? I understand that we are late but we have done everything in our power to let you know. (And so what if our appointment is 15 min shorter, we can just shoot less bullets ffs.)

Got told no further appointments that day to reschedule to and if we wanted to reschedule to another day - pay another £45.

Fair enough.

But then came the important bit and why I'm writing this - random phone bloke: "Even if you were 1 minute late yourt appointment would still be missed."

Excuse YOU? Did I hear that correctly? what kind of *national-exam-level-at-the-specific-time-sort-of* - scheme are you running here that even if we were 1 minute late you would tell us to go away?

Everything else I could deal with and say fair point, it is policy. But the tone and shortness of that final quip made me think the bloke was watching the match and just wanted to get rid of us. Uncalled for.

TL;DR - apparently they keep an atomic watch in the back to make sure they can take your deposit away if you are even a bit late.

Website misses out a lot of crucial information. For anyone wondering, you have to make an account online, then you have to book a try shoot (£45). Then if you want to rent a lane or a gun you must be a member (£295). Tried emailing and calling for this information, after a week I decided to drive an hour to find this out.