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Photobox Reviews 

155,482
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 4,660 reviews, reviewers had a great experience with this company. Consumers are consistently impressed by the outstanding print quality, noting that the finished photo books feature brilliant colors, clear images, and durable, well-crafted covers. Buyers also appreciate how simple and intuitive the online platform is, making it a breeze to upload photos and personalize unique keepsakes. However, some people mentioned experiencing frustrating delivery delays that pushed back expected arrival dates for special occasions. Additionally, a few reviewers pointed out that packages occasionally arrive with minor transit damage or that the editing software can sometimes feel slightly inflexible during complex designs.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and clarity of the... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent print clarity, vibrant... See more

User experience

Consumers find user experience to be positive, highlighting how easy the website and app are to use for... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, reflecting a significant split in... See more

Order

Reviewers highlight ambiguous aspects of order processes, showing a distinct split in customer satisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is hard to beat Photobox Photo books. Once you become familiar with the software it provides plenty of opportunities to personalise your photo book. Sadly, Photobox no longer offer 3.5 inch by 5 i... See more

Rated 4 out of 5 stars

The process was easy, the production times a bit long - I paid for express delivery but it was still a longer lead time than I would’ve liked. My product had a little problem, some glue seepage, but... See more

Rated 4 out of 5 stars

The Process online worked fine. Shipping..Sending an Album of over £60 in a single cardboard envelope is a bit poor. Mine arrived punctured, dented etc, Album had just got away with the journey. The... See more

Rated 4 out of 5 stars

I found the site difficult to use as photo boxes and text boxes seemed to have a mind of there own and didn't always go where I wanted them. I did like the final reminder about repeated photos and... See more



Company details

  1. Photo Printing Service
  2. Gift Shop

Written by the company

We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.

Customer satisfaction guaranteed

Here’s to having a positively unforgettable experience with us.

Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.

Contact info

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4.1

Great

TrustScore 4 out of 5

155K reviews

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4.1

All reviews

(155,482)

4,629 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service!

I’ve been very happy with photos from Photobox. It’s easy to navigate the site with lots of options available. Excellent quality at a good price and they always arrive safely and promptly. Great service!

August 3, 2026
Rated 5 out of 5 stars

Great A4 phonebook

Great A4 phonebook. Very good quality printing on excellent paper.
Very competitive price and quick turnaround from order to delivery.

August 3, 2026
Rated 5 out of 5 stars

Easy to use and great result

The process of creating my photo book was very straightforward. There are two ways of doing it: one where you select the photos and they are placed in the book for you and the other where you position them yourself. The first option is very quick and easy but the photos weren’t placed logically enough for me. The second option takes longer but you put the photos where you want them which I preferred. The result was great. Im really pleased with my photobook. I’ll definitely use this company again.

August 3, 2026
Rated 4 out of 5 stars

Good result but very tedious process

The end result is amazing but the process is very time consuming when you are using various resources for the album, ie photos from different sources and text. The timelines for the photos don't follow through.
I also felt very insulted by an email which was supposed to acknowledge my past orders by offering me a discount which turned out to be less than was available generally.

August 3, 2026
Rated 5 out of 5 stars

Easy to use website

Easy to use website. Instructions were clear and easy to follow. Overall a very good service and I will use it again.

August 3, 2026
Rated 5 out of 5 stars

Great prints

Photos came back earlier than expected. Really lovely prints and fantastic service. Will definitely use again.

July 31, 2026
Rated 4 out of 5 stars

I always enjoy making a new photo book

I always enjoy making a new photo book, its a hobby of mine & has been for many years, I like the tools available to manipulate the images and get the best out of them, I also use the books as scrap books so lots of small details go in, tickets, receipts, pictures of celebration cards Etc I would like to see a Spell Check on the system

July 29, 2026
Rated 3 out of 5 stars

Complicated, need to look for edit button…

When you do it via mobile the pictures upload you choose size and it then crops pictures. I had a lot of pictures with heads chopped off. I could not see how to view before purchase. I then did it on a lap top after uploading from mobile and saw an edit, I changed the missing head photos to larger size but it defaulted back to smaller size when they arrived it was smaller than I wanted. I found the whole process complicated and disappointed with result. The quality of the final print was good, so will try again. Perhaps it is easier to do photo books rather than just prints. I also only wanted 2 sets photos and had 3, because it kept uploading and I could not see them so did it again.

August 2, 2026
Rated 5 out of 5 stars

Great product, prompt delivery, superb aftercare

I recently ordered some multi picture posters to replace some previous ones from Photobox that were a little old and out of date (family pictures).

Whilst my wife and I heeded the picture quality flags and carefully checked each picture fitted, we didn't notice that certain combinations create a small vertical border.

Two of the four posters duly arrived with borders. Checking the proofs they were indeed visible but I contacted Photobox to suggest a flag on the screen to point out any posters that have borders, much like the picture quality notice.

Not only did they listen, they offered to redo the two posters for me. Great product, prompt delivery and superb aftercare....What's not to like?

August 1, 2026
Unprompted review
Rated 4 out of 5 stars

Good quality books

The quality of the books is always very good. It is easy to upload photos but can be a bit fiddly when ensuring the whole picture is showing when adding photos to a book. The books are produced and dispatched quickly.

July 20, 2026

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