Picaboo Reviews 

The company is Picaboo. The reason for my five star rating is due to their unbelievable customer service. And a special thanks to Diana Rose Gonzales for her never ending exhausting search to find my books lost in transit. Its a long story. Here is the short version.
Imagine ordering a photo book you created with Picaboo and the shipping company ( Purolator ) losing it not Once but Twice . So you have PAID for the book and the shipping and TWICE : no book.
This is the sequence of events that gives Picaboo and Diana 5 stars.
I chose expediated delivery when I ordered my book and it got shipped via Purolator. Three months down the line the tracking information from Purolator still said IN TRANSIT. I contacted them by phone and they said to contact Picaboo since Picaboo was the customer not me.
I contacted Picaboo and the rep was Diana Gonzales.
I gave her the tracking number and she said : Ok another one will be printed today and sent to you at no charge. Wow but wait ..
Three weeks later Diana emailed ME and said : Purolator has lost the second book.. sure enough new tracking number from Purolator said "IN TRANSIT"
Diana said Unbelievable that this has happened AGAIN. I am printing your third copy now and will again keep an eye on it and get it to you.
I received it five days later . I ordered the original book and Purolator lost it in May. With the help of PICABOO I received a copy in October.
Diana emailed me to make sure I received it and said anytime you need assistance contact me.
So I highly recommend Picaboo not only for the incredible product that they produce but for the people like Diana Gonzales that they choose to represent their company.

I’ve been using Picaboo for many years. Every year I make calendars to give family. This year, I noticed features I’d never noticed before - they may have been there but I’d never noticed them.
One feature was, as I logged on to do my ‘seven’ calendars, I noticed the seven calendars were already setup and all I had to do was plug in the birthdays, anniversaries, holidays and pictures for each calendar.
The other great feature was I had the option of creating a cover page and unique picture for each month only once. I was then able to import it to each calendar. I’m not sure if this feature was available all along but it sure is a GREAT feature.
Thanks Picaboo for making my yearly calendars so easy to put together. My family and I LOVE them.

Back in 2012 I prepared a photo book using Picaboo of the pages of my father-in-law's journal he kept during WWII. He was an officer in an artillery battalion that landed after D-Day and went through to the end of the war. Our family (6) visited Normandy last year and somehow the copy we had got lost. I went to my list of projects in Picaboo and found the journal was no longer available. I reached out to Picaboo customer service to see if a copy was still available. They checked in their archives, found the journal and were able to restore it to my projects. They were wonderful and 14 years later I am able to print two copies for the family. To add frosting to this very delicious cake they were able to apply discounts to my order even after I had placed the order. I cannot sing their praises too highly. This is a very warm and responsive company and I couldn't recommend them more highly.

Run!!!! Don’t even start the project! Picaboo was great at one time and was there for you with Tech support but now it’s AI and emails that get answered after 2 days without the answer and you have to start all over with a new email. Try to use the on line chat and it asks you to pick from prompts but my tech issue isn’t one of them so no help there. Hard to place pics in the templet, very frustrating, no help, not worth it!

First off, I'm sorry I can only give this review 5 stars cause would easily rate it a 10. I just completed my first book with Picaboo and was honoured to have one of their personnel guide me along the way since the program was new to me. After I placed my order this person reviewed my book, sent me proofs and offered to help when she found a minor error. While this was my first book with Picaboo, it will not be my last.

I had an excellent experience with Picaboo customer service, especially with Diana Gonzales. She was quick to communicate and responded to every email I sent. I felt heard with every question I asked, and her communication was always respectful, thorough, and helpful.

Throughout the entire process of working on the product, all of my questions were answered clearly and in a timely manner. Diana made the process feel easy and reassuring, and I really appreciated her attentiveness and professionalism.

I am very grateful for the excellent customer service I received from Diana!

The service rep I worked with, Janina, was very helpful. She answered my email right away, solved the problem, verified the problem was solved and then helped me again! I was happy to order five photo books, largely due to her great help.

Although there was an issue with finalizing the purchase of my project, it was resolved. Customer service did the correct resolution by re-doing the project. I am currently waiting for the project to be completed and sent.

After raising an issue with a completed Picaboo photo book I got an email response and a replacement book by the next day. Excellent customer service. The quality of the photos in the printed books remains excellent. The delivery time after ordering a book is pretty quick.

She was very helpful and helped me with my issue.

I have made and received quite a number of Picaboo products over the last 10+ years. I have never been disappointed. My problem today was solved by a very capable associate, Diana Gonzalez. I moved, had to get a new Internet service provider and could no longer access the old providers emails and I was not able to login and get to my project Diana Gonzalez was very patient and helpful in getting me back to accessing my projects without losing access to them. I can’t recommend Picaboo highly enough! The products are top quality. And I think finding customer support that is more helpful than those at Picaboo would be a real challenge.

Janina Galvizo was so wonderful in dealing with my problem! I did a terrible rush job on my son's wedding book, and because Janina was so patient and gracious with me, we were able to clear up the problem successfully! I have been a loyal, repeat customer for years, and will continue to praise Picaboo for their excellent quality and service!

Excellent customer service! I was allowed an extension due to a medical situation with my mom which took a load off of my mind as I couldn’t hotspot in and finish the last page of the book. So many more stars are deserved for the agent who helped.

Diana Rose Gonzales is one amazing customer service rep! She was knowledgeable and quick with her answers to help me resolve all of my questions in the chat! She knew the exact answers and provided screen shots to assist me. Best part, too, is she said that I will be emailed a copy of the chat discussion so I can refer to it later! This is going to save me tremendous time when I am working late at night or on the weekends when chat support is not available to assist me! Diana Rose Gonzales was just outstanding, kind and patient. She definitely made a frustrating situation for me super easy and showed me how everything I want to accomplish in making projects will be so much easier! I am Cloud Nine because of the expertise of Diana Rose Gonzales!

The Picaboo customer service was above & beyond! I requested a restore to a very old book. Not only did they restore the original - they gave me a blank restoration -which is what I wanted!! This company and customer service agents are top notch!

Diane Gonzalez was quick to return my email and process a new printing of the book that arrived damaged. I am very pleased with her customer support and the quick action by Picaboo to replace the book which is a time-sensitive gift. Thank you!

We have been ordering large layflat photo books from Picaboo for 5+ years. We're always thrilled with the quality, the production/shipping timeframes, and the customer support. I also really appreciate the complete satisfaction guarantee that Picaboo provides. In all the years, we only had one or two minor problems, and our books were quickly reprinted to ensure everything was absolutely perfect. Most recently, I accidentally deleted an album project and reached out to customer support. Diana G. was extremely helpful and quickly restored my photo from a backup. This saved me a tremendous amount of rework and once again, my expectations were greatly exceeded. We'll continue to create/order our photo books only from this great company!

The response time was excellent. And Janina sent detailed instructions to help me solve my problem. In addition she reached out again to see if there’s anything that she could do to assist me with my project. Well done!!

Janina was patient and helpful. Her expertise was just what I needed to make my project happen.

Janina and team solved my issue without having to go through hoops. They said they would get back to me with a resolution and followed through accordingly.

I have been a Picaboo customer for 15 years. They make the BEST photobooks!