PicStop Reviews 

859
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services, noting that parcels consistently arrive safely on time and in perfect condition. People also highlight the highly competitive prices and great overall value found across a diverse selection of quality items. Shoppers consistently express satisfaction with the seamless browsing and ordering experience provided on the platform. However, some people mentioned experiencing minor ordering, website, or communication hiccups during their initial purchase process. Despite these occasional hurdles, reviewers note that the support team responds helpfully to resolve concerns swiftly and professionally.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction over receiving genuine items... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting very fast and prompt dispatch,... See more

Price

Customers consistently note positive experiences with price, highlighting that costs are very competitive,... See more

Service

Consumers find service to be positive, highlighting prompt delivery and excellent communication. Reviewers... See more

Order

Reviewers highlight positive aspects of order processes, describing them as hassle-free, fast, and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

where do i start? i have always been moderately interested in astronomy ,after reading and searching for good telescopes and found about Dwarflab 3, so after searching for suppliers i came across Pics... See more

Rated 5 out of 5 stars

After ordering a telescope and being scammed from another site very close to Christmas (2 days!), I found PicStop whilst frantically searching for a reputable and reliable company that sold Celestron... See more

Rated 5 out of 5 stars

I've edited from 3 to 5 starts, although I had to call as no order conformation or update emails were received, but I guess I should have checked the number I was calling and to be fair, sevince was... See more

Company replied

Rated 5 out of 5 stars

Great customer service as I was trying to find out a little more information about a product I was looking to get. Paul called me on their call back service and gave me alot of good advice which h... See more


Company details

  1. Telescope Store
  2. also in
  3. Binoculars Store
  4. Cell Phone Accessory Store
  5. Computer Accessories Store
  6. Electronics Store
  7. Photo Shop

Written by the company

Established in 2000 in the Isle of Man, we specialise in optical, photographic and digital accessories and sell a wide range of products such as telescopes, binoculars, camera accessories, USB flash drives, memory cards, and much more, but with a particular focus in photography & computing. PicStop is 100% online, we have no retail outlets but have multiple warehouses in the UK & Isle of Man, we offer our products for sale across a number of marketplace channels and, of course, our own website where you can normally find the best rate for a product. We have authorised reseller status for many of the brands we stock, including Celestron, Vanguard, Skywatcher, Kingston, Samsung, SanDisk, and many more. You will find us on the "where to buy" section of many manufacturer websites. Apart from our competitive pricing, our consistent high level of service is what we believe sets us apart from our competition, online companies live and die by their reviews and with the growth of social media and the power this has it has become even more important to offer a better than just good service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

859 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(859)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent as Always

As always excellent service from Picstop.
Kept upto date with pre-order and delivered sooner than expected. Bang on and very knowledgeable crowd who work here!

October 4, 2026
Rated 5 out of 5 stars

I had an issue regarding a price i paid…

I had an issue regarding a price i paid as my item went on sale within 24 hours of me purchasing at full price i contacted picstop to ask the question..
Gary replied to me straight away and with a bit of conversation i have been refunded the difference and given it as sale price..
Gary was very quick in resolving the situation thank you..
If i need anything for my.item i will be using picstop..thanks again

October 12, 2026
Unprompted review
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Rated 5 out of 5 stars

I ordered a Seestar S30 Pro smart…

I ordered a Seestar S30 Pro smart telescope from PicStop, with next day delivery. Everything was handled quickly by PicStop but unfortunately ParcelForce let them down by failing to deliver the next day, nor did they provide tracking details. Having contacted PicStop's customer service, I spoke to a gentleman called Paul, who within 15 minutes had both sorted out the issue with ParcelForce & refunded the Next Day Delivery charge. The telescope arrived the following day .
Excellent customer service & I would happily buy from PicStop again.

August 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Over the moon 🌙 …

After narrowing my search to a couple of telescopes I decided I needed some help. I had gone from no idea to some idea but wanted to check with someone knowledgeable.

I had a VERY long conversation with Paul who answered all my questions with no bias or hesitation. He really went the extra as I asked a lot of questions and he obviously uses telescopes.

It’s a rare thing, helpful, knowledgeable, clear and open discussion.

My partner who is very exacting was over the moon with his birthday present. He confessed he has been looking for 2 years and gave up - so much choice and really difficult to dig down to which one he would benefit from.

August 7, 2026
Unprompted review

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