Pier Management Limited Reviews 

I was again fortunate to have dealings with Helen Burns of Pier Management who helped navigate my solicitor and myself through some difficult queries relating the sale of a property. This is not the first time she has helped with prompt exchanges of questions and subsequent answers, turning them round quickly and professionally showing exceptional levels of customer service!
Whilst I have worked with many competent people in their fields of expertise during my personal career, Helen is, and has always been, head and shoulders above them all!
I don’t often find myself in a position where I can nominate or highlight an individual with whom I’ve worked with but Helen is without doubt an exception to this and that is why and I am very happy to document her abilities.
Many thanks Helen!
Mr. David Mundy

Rhys is a very nice person to speak to. He responds in good time and is to the point

I have always found Mark Frood at Pier Management to be helpful and to really go the extra mile to help me. It has made a difficult time a little easier thank you.

honestly can’t thank Mark and the team enough for all their help. What had become a very stressful and complicated situation was handled so quickly, efficiently and professionally.

Mark was absolutely brilliant throughout. He was incredibly helpful, responsive and went above and beyond to get everything sorted for us as quickly as possible. He kept us updated, was always happy to help and made what could have been a very difficult process feel so much easier.

Every time I’ve called Pier, someone has always been so helpful with whatever query I’ve had, which has made the whole process much less stressful.

We are now very close to the finish line, and I’m so grateful for how quickly Mark and his team have helped get everything resolved.

Thank you so much, Mark, for all your hard work and for being so helpful throughout. It really has been hugely appreciated! I would absolutely recommend Pier Management to anyone!

Pier Management always do a good job answering the phone and getting you through to someone who can help. My recent experience with Matt Snelling was particularly good; he got back to me quickly and had already organized everything.

I have recently had to contact Pier Management regarding a number of issues with my leasehold property. They have always dealt with my queries in a friendly and efficient manner. They are always happy to help, especially Matt Snelling who has gone above and beyond

My experience with Helen Burns has been beyond incredible. Thank you so much for your understanding, your support, and your incredibly quick turnaround. I truly appreciate all your help - it has meant so much to me.

Very pleasant company to deal with, do everything they can to help you. Special thanks to Annice who was fantastic

Helen has made a stressful process that bit easier by kindly responding quickly with everything I need.

I’ve recently been dealing with Pier Management regarding a lease matter, and my experience so far has been very positive thanks to the help of both Theresa Jarman and Mark Frood. Theresa was my first point of contact and was friendly, informative, and quick to direct me to the right team. Since then, I’ve been dealing with Mark, who has been consistently responsive, clear, and proactive in helping move a long‑stalled issue forward.

We’re not quite at the finish line yet, but the support, communication, and responsiveness from Mark has made the process far smoother and much more reassuring.

I dont how they have a 4 star rating
Charging me £2000 for a Deed a variation & still refusing to not double the ground rent so im stuck with flat sale
Should be ashamed of yourselves!
Ripping hard working people off

Awful, awful experience. Cannot put into words how stressful this has been and how uncooperative and unreasonable they are
AVOID if purchasing where they are the freeholder
- wild building insurance premiums, when asked to justify this with extensive evidence that they are unreasonable they don't want to know
- extremely poor communication, chasing for unpaid fees when an invoice wasnt sent then adding 'admin fees'
- the worst telephone manner and service i have ever encountered, rude, unprofessional, unhelpful.

Great people, excellent communication through email and landline
Easy communication, friendly and very helpful team

A big thank you to Helen for being so helpful and so quick with a query I had. It has massively helped with my onward sale! Thank you!

redirected to the correct department as soon as I called. All staff were polite and efficient. Thank you to Theresa .

Good experience - it took a while to get registered on the system due to our seller not settling outstanding payments but Rebecca was helpful in getting things resolved

I was fortunate that Helen answered the phone when I had a query about selling my flat. The conveyancing process was challenging and Helen responded to my questions in a knowledgeable and straightforward manner,supplying the relevant documents very promptly. Thank you Helen.

Helen Burns provided exceptional customer service. She listened to my request, understood and acted speedily. All in a pleasant manner. What more could you ask? Superb!

I want to thank Helen Burns for greatly assisting with my property sale.

Thanks to her hard workand going the extra mile, I managed to exchange contracts.

Would like to say a huge thank you to Helen Burns! It is very refreshing to come across somebody that is easy to get hold of and helpful. She set clear expectations right from the start and then completely over-delivered on them. Her efficiency is helping us move our sale forward quickly, and we couldn't be more grateful. Thanks, Helen!