No support reply, cancelling = deleting everything
I used the Picnic plan ($20/month) to host an NFT collection.
- One of the folders was never announced to the IPFS network by Pinata's nodes (0 providers on cid.contact, not in the DHT). It was only reachable through Pinata's own gateway, so website with my collection could not load it. I had to serve it from my own node.
- I reported it to support with the CID. No reply.
- There is no "cancel subscription" option. The only way out is Downgrade to Free plan, which requires unpinning ALL files immediately, even though the paid month runs until Oct 14. You pay for a month and lose your storage on day 4.


