Pinduoduo Reviews 

I bought a small cabinet. The product needs assembling but it didn't come with a
Installation manual or a packing list. Being a foreigner its difficult to communicate with the seller but thanks to Google translate managed to raised the issue . Send me a installation video guide but its the the model that I purchased. Because of no packing list provided, realized some parts are missing much later. After some attempts to install it by myself without manual, the low quality material deteriorate especially at the screws position for tightening. Attempt for a refund but realized that I have to repack it and send back to them on my own cost. The cabinet cost me USD 70 and I think the shipment cost will cost more . My reminder to all,
DO NOT PURCHASE BIG ITEMS, it's not worth returning.

Review Body：

I am extremely frustrated with Pinduoduo' s designated official logistics shipper, LUOKUN Logistics , regarding my sea freight shipment to Malaysia. My package has been completely stuck under customs clearance inspection at Port Klang for days. Shockingly, the local delivery system shows absolutely "no data found," leaving me deeply anxious about the safety of my essential goods. To make matters worse, this is already the SECOND consecutive shipment where I have encountered severe logistics failures and delays with this company.

The way Pinduoduo' s logistics shipper handles customer service is an absolute nightmare. The customer service staff are completely irresponsible. Every time I asked a crucial question, their answers were entirely irrelevant and made absolutely no sense. They kept repeating the exact same canned, identical scripts over and over again, completely refusing to answer my questions directly. Furthermore, when I demanded to speak to a human supervisor to investigate this urgent customs delay, Customer Service Representative No. 19933313 flatly and explicitly REFUSED to escalate my case. This agent blocked vital communication, showed zero accountability, and denied my basic consumer rights.

I have already filed two official complaints against Pinduoduo's official shipper on the platform (Case Reference Numbers: 8178944125021122 and 8178939407141986). Pinduoduo's logistics service is highly unprofessional and untrustworthy. Avoid using Pinduoduo' s shipping channel to Malaysia unless you want your package stuck in limbo with zero human help!

⚠️ BE CAREFUL WITH THIS PLATFORM, EVERYONE! ⚠️

Extremely disappointing platform and terrible customer service.

I placed my orders in June and paid extra for air shipping. After more than a month, I still did not receive either parcel. What is even more unacceptable is that the system eventually showed my orders as “Delivered” even though I NEVER received them, while the logistics tracking itself showed no proper proof that the parcels had reached me.

I contacted customer service countless times and explained the same issue again and again. I was repeatedly told that a “specialist” would handle my case, yet nothing was properly resolved. I kept receiving partial refunds and was repeatedly told to continue waiting for the parcels.

Why should a customer be forced to wait indefinitely because of problems between the platform, seller, logistics provider, customs, or other parties? I paid for the goods and shipping. I did not receive the goods. Refund my money first and resolve your internal logistics problems yourselves.

Even after multiple customer service contacts and specialists handling my case, I am still chasing the remaining refund.

The entire experience has been exhausting and extremely frustrating. Based on my personal experience, the buyer protection and after-sales service on this platform are extremely poor.

BE VERY CAREFUL, ESPECIALLY IF YOU ARE AN INTERNATIONAL BUYER. I WOULD NOT RECOMMEND THIS PLATFORM.

Dear Pinduoduo Support Team,

I am writing to file a complaint regarding an order I placed on your platform. Unfortunately, the item I received is completely different from what I originally ordered. It is a very cheap, poor-quality product, with obvious differences in appearance and material. Additionally, it was poorly packed — the box was smaller than the product itself, so it arrived damaged and crumpled.

I have already submitted five dispute requests, but the issue remains unresolved. The seller insists on a return, but I currently reside in another country, and international return is not possible. This was not disclosed or discussed before the purchase.

I kindly request a full refund, as the seller has clearly violated the platform’s policies by sending the wrong and damaged item. I do not accept replacement or return shipment — only a full refund is acceptable in this situation.

Below are the details:

订单编号: 250615-051862576723409
支付方式: 微信支付
商品快照: 核对交易细节时,可作为判断依据>
物流公司:邮政电商标快
快递单号:8135127931308
下单时间: 2025-06-15 09:39:50
拼单时间: 2025-06-16 09:39:10
发货时间: 2025-06-16 18:51:33
成交时间: 2025-06-26 18:51:33

Please escalate this case for resolution. I hope for your understanding and assistance in protecting international buyers from such dishonest sellers.

Thank you in advance.

Best regards, MARIYA YUDINA

Violation of Consumer Rights: Funds Not Refunded to Card
I am a regular buyer from Kazakhstan. I ordered sanding bands (180 grit), but the seller sent the wrong ones (80 grit) twice.

I submitted 5 refund complaints through Pinduoduo. All of them were rejected or ignored.

Eventually, the platform offered a partial refund of ¥99 — but it was not returned to my card. Instead, it was transferred to the platform’s internal wallet, which I cannot use outside China.

This violates basic consumer rights and international refund standards.
I have screenshots and all documents to confirm this issue.

I expected fair treatment as a loyal customer.

Pinduoduo is connected with TEMU.

I HAD TO START A TWO-STEP FACTOR AFTER MY MONEY WAS STOLEN FROM TEMU ON 12/10/2024.

I am not the only customer this is happening too.

Items left in the cart should be left alone but TEMU is using customers method of payment to pay for the items without our authorization.

I have a lot of screenshots of other consumers complaining about the same things.
CALLING TEMU A SCAM!

And now I agree with them!

On 12/10/2024 $340 was stolen from my debit card that was on file with TEMU.
They decided to purchase all 7 items that were in the cart. I DON'T ACCEPT COMPANIES STEALING FROM THEIR CUSTOMERS.

IT IS THEFT, IF I NEVER AUTHORIZED YOU TO TAKE MY MONEY TO MAKE A PURCHASE!

THIS WILL BE REPORTED TO THE FTC ON 12/16/2024.

A ticket was put in on 12/10/2024 the day I received notification that another purchase was made from TEMU.
I started cancelling the items while I notified a Live Support Agent.
That was my biggest mistake since that person prevented me from canceling the rest due to blocking the last two items from being canceled.

That person switched the status from processing to shipping to prevent me from cancelling everything!

That is Fraudulent behavior and I am not accepting it.
$340 was stolen and $173.11 was refunded but I am at a lost for $166.89 and I don't care that the two items that are shipping has a no return policy!
I NEVER ASKED FOR TEMU TO ORDER ANYTHING, so therefore it does have a refund policy.

The agents I spoke to who were high or had lousy customer service on purpose, were updated on the 10th and wanted me to wait for a response from escalations.

Jackson in escalations never updated me but a lousy agent on 12/14 read the response from Jackson saying that I made those purchases.
IF I DID, DON'T YOU THINK I WOULD KNOW THAT?

So i guess the other customers complaining about the same things MADE THOSE PURCHASES TOO?

TEMU IS A SCAM AND I WANT ALL OF MY MONEY BACK. THEY OWE ME $166 AND 89 CENTS.

After turning on the two - step factor, I also canceled that card on file and once the $

.89 post to my bank account, I am reporting Temu to the FRAUD DEPT OF MY BANK.

My BBB complaint was placed already/

Now I am getting ready to search for the representative on LINKEDIN.