Disgraceful Property Handover
I am writing to formally express my disappointment and concern regarding the handling of the recent property transaction. As established, you are not acting as my agents in this matter, and therefore I am requesting that you urgently forward me the contact details of the previous owner. All I was given at your office were the keys, with no further information or support.
This message is being sent to both your management team and my solicitor for advice and review. I would appreciate your swift response on the following issues:
1. I have not been informed whether the electricity is prepaid or on a contract – this is essential information for any new homeowner.
2. The oil tank has no visible way of measuring the current oil level. Is there a measuring stick or method that should have been provided?
3. I was not given a walkthrough or any explanation of the property at the point of sale – this is an unacceptable oversight.
4. White EPS beads are being emitted from the extractor fan, clearly indicating damage or dislodgement to the insulation. This was noticed immediately upon receiving the keys. Was this known to the previous owner? It appears to be an obvious issue.
Is this truly the standard by which Pinkertons sells homes?
Frankly, I am shocked at the lack of professionalism, communication, and basic duty of care displayed throughout this process. I expected a significantly higher level of service and accountability.
I await your immediate response with the details requested and clarification on the above matters.