I had to contact customer service for an error I made. They assisted me timely and helped me with what I needed; and a couple of days ago I received my backpack (a gift for bf). Arrived 1 week after... See more
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My laptop does not fit in my backpack. Yet it should based on your description. I attempted to exchange it for a larger bag while in London and found, in addition to not being able to return and... See more
Company replied
An impeccable service, although it took about 3 months until someone answered me, when they did answer, everything was resolved within a week. Impeccable. Thank you Natascia C.
Company replied
We have purchased many bags from Piquadro, from suitcases to backpacks. Always exquisitely made, with lots of clever features, making them a joy to use. Just bought from their online store for t... See more
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Company details
Written by the company
Piquadro is an Italian leather goods company specializing in business and travel items in Italy and internationally.
Contact info
Località Sassuriano 246, 40041, Gaggio Montano, Italy
- 0534409042
- customer.service@piquadro.com
- www.piquadro.com
4.2
Great
721 reviews
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My laptop does not fit in my backpack
My laptop does not fit in my backpack. Yet it should based on your description.
I attempted to exchange it for a larger bag while in London and found, in addition to not being able to return and exchange it for a larger size (even though the customised tags are trivial to remove or change), that I had paid over 50% more for the bad on your web site than it cost in your store in London.
I got totally ripped off and will not be buying anything from you in the future.
November 7, 2026
Reply from Piquadro
Dear Aaron,
thank you for contacting Piquadro!
The item of your order is for a 14'' inch laptop.
The products bought on our website cannot be changed in a shop, as we specify on online.
You can return it free of charge within 30 days in order to get full refund.
Do not hesitate to contact us for any need.
Best regards,
Piquadro Spa
Insane quality on the materia
Insane quality on the materia. First time using the brand and loved it
November 7, 2026
Reply from Piquadro
Dear Rafael,
thank you for your wonderful feedback! We’re delighted that you appreciated the quality of our materials and that your first experience with Piquadro was such a positive one. We hope to welcome you back soon!
Best regards,
Piquadro Spa
I received exactly what I requested and…
I received exactly what I requested and as per my expectations!
Thank you Piquardo!
November 6, 2026
Reply from Piquadro
Dear Gheorghe,
thank you for your positive feedback! We are delighted to hear that our products and service met your expectations. We truly appreciate your trust in Piquadro and hope to welcome you again soon!
Best regards,
Piquadro Customer Care Team
Nice products!
November 5, 2026
Reply from Piquadro
Dear Nastase,
Thank you for your kind feedback! We’re delighted to hear that you appreciate our products. We hope to welcome you back soon!
Best regards,
Piquadro Spa
This is my 2nd piquadro purchase
This is my 2nd piquadro purchase as the best quality and last,highly recomended
November 4, 2026
Reply from Piquadro
Dear Foxx,
thank you for your continued trust in Piquadro! We are delighted to know that you are satisfied with the quality of our products and that you have chosen us for your second purchase. Your recommendation means a lot to us. We look forward to welcoming you again!
Piquadro Spa
Very disappointing experience with…
Very disappointing experience with Piquadro's online store and customer service.
Before placing a business order, I would strongly recommend checking the invoicing options very carefully.
In my experience, the online ordering system did not provide the possibility to enter all the necessary company billing information. When I later asked customer service to correct the invoice, they refused to do so.
It is very frustrating when a limitation of the seller's own ordering system becomes the customer's problem.
For a premium brand, I expected a much more professional and customer-oriented approach.
November 3, 2026
Unprompted review
Reply from Piquadro
Dear Ryan,
thank you for your feedback! We’re delighted that you appreciated our fast shipping and hope to welcome you back to Piquadro soon.
Best regards,
Piquadro Spa
Overall
Overall, I had a positive experience with Piquadro. The delivery was slightly delayed, but I appreciated the company’s professionalism in informing me in advance by email and apologising for the inconvenience. Their clear communication and attention to customer satisfaction made a good impression on me. Thank you, Piquadro!
October 30, 2026
Reply from Piquadro
Dear Arif,
hank you for your feedback!
We sincerely apologise for the slight delay in delivery and are pleased that our communication and attention to customer satisfaction made a positive impression. Your understanding and appreciation mean a great deal to us. We look forward to welcoming you back to Piquadro!
Piquadro Spa
First timer but sure will come back
I had to contact customer service for an error I made. They assisted me timely and helped me with what I needed; and a couple of days ago I received my backpack (a gift for bf). Arrived 1 week after ordering via DHL.
Great design, quality of leather seems superb, finishing touches in blue are very unique, the engraving added a personalized touch; the only criticism I could have is the interior of the bag. Wish the material was better than 100% nylon. It cheapens the design of the bag. Other than that very pleased with my purchase.
October 30, 2026
Reply from Piquadro
Dear Customer,
thank you for your thoughtful review and for choosing Piquadro! We’re delighted that our Customer Service team could assist you promptly and that you’re pleased with the backpack’s design, leather quality, distinctive details and personalized engraving. We also appreciate your feedback regarding the interior lining, as your comments are valuable in helping us continually improve our products. We hope the backpack will be a much-appreciated gift and accompany its recipient for many years to come!
Best regards,
Piquadro Spa
Delivery was excellent
Delivery was excellent, not sure how they managed to get it from Italy to UK so quickly.
My only reservation is that I thought I had bought a bright yellow purse and it's actually more a mustard colour. Not the end of the world as it will be living in my handbag but I do like bright colours! Quality seems good.
October 29, 2026
Reply from Piquadro
Hi!
Thank you for your feedback!
We’re delighted that your order arrived so quickly and that you’re pleased with the quality of your purse. We’re sorry the colour wasn’t quite as bright as you expected, and we appreciate you sharing your thoughts with us. Your feedback is valuable and helps us continually improve our product descriptions. We hope you enjoy your new Piquadro accessory!
Best regards,
Piquadro Spa
Reply from Piquadro
Dear Anna,
thank you for your lovely feedback!
We’re delighted you’re happy with your Piquadro experience and look forward to welcoming you back!
Best regards,
Piquadro Spa
Great Product and Excellent Customer Service
I ordered the Piquadro x Audi Revolut F1 Team suitcase, and I'm very happy to have finally received it. The suitcase looks fantastic, and the exterior, wheels, and handle were all in good condition.
The international shipping process was more complicated than expected due to confusion involving two DHL shipments. However, Natascia from customer service was kind, patient, and helpful throughout the process. She kept in touch with me and made every effort to help resolve the situation.
Although the delivery experience wasn't completely smooth, I really appreciate the support I received from Piquadro. Good customer service makes a real difference, especially when ordering from overseas.
Thank you, Natascia, and thank you, Piquadro!
October 29, 2026
Unprompted review
Reply from Piquadro
Dear 吳安,
thank you for sharing your experience with us.
We are delighted that you are happy with your suitcase and that its design and quality met your expectations. We sincerely apologize for the complications encountered during international shipping, but we are pleased that we were able to support you with kindness and dedication throughout the process.
We hope you enjoy your new suitcase on many journeys to come!
Best regards,
Piquadro Spa
Reply from Piquadro
Dear Valerijs,
thank you for your positive feedback!
We are happy that you appreciated our product quality and delivery service.
Your satisfaction is our greatest reward, and we look forward to welcoming you back to Piquadro!
Best regards,
Piquadro Spa
Excellent customer service and delivery
Communication with ustomer service, shipment and delivery was super fast and fully tracked.
October 26, 2026
Reply from Piquadro
Dear Christos,
thank you for your positive feedback! We’re delighted that you appreciated our customer service communication and the speed and reliability of our tracked delivery. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Piquadro!
Best regards,
Piquadro Spa
Delivered on time valuable item with right package
Delivered on time with good packaging form. And excellent customer service retreat (Elenora Neri).
Quality of products & Gorgeous services are as usual as 20 more years.
So satisfied I am.
(Recommendation: A little more attention in English manual pls.)
October 23, 2026
Reply from Piquadro
Dear Chris,
thank you for your continued trust in Piquadro over the years! We are delighted to hear that you are satisfied with our products, delivery service, packaging, and customer care. We also sincerely appreciate your valuable suggestion regarding the English manuals, which we will take into consideration. Your loyalty and feedback mean a great deal to us, and we look forward to providing you with many more excellent experiences!
Best regards,
Piquadro Spa
An impeccable service
An impeccable service, although it took about 3 months until someone answered me, when they did answer, everything was resolved within a week. Impeccable. Thank you Natascia C.
October 14, 2026
Unprompted review
Reply from Piquadro
Dear Gabriela,
thank you for sharing your feedback.
We sincerely apologize for the long waiting time and are pleased to hear that we were able to resolve everything promptly.
Your appreciation means a great deal to us.
Best regards,
Piquadro Spa
Reply from Piquadro
Dear Tsvetan,
thank you for your positive feedback!
We’re happy that you appreciate the quality of our products.
We truly appreciate your trust in Piquadro and hope to welcome you again soon!
Best regards,
Piquadro Spa
your attention and kindness
October 21, 2026
Reply from Piquadro
Dear Zdravko,
thank you for your kind words!
We’re delighted that you appreciated our attention and care throughout your online shopping experience. We look forward to welcoming you back to Piquadro!
Best regards,
Piquadro Spa
i live in Malta
i live in Malta, ordered on Sunday arrived on Tuesday. amazing speed and service. all packed correctly as always. i am a great fan of this brand, the products are always well designed and made to last. they age well. have only had 1 warranty issue so far and it was handled to my satisfaction
October 15, 2026
Reply from Piquadro
Dear Robert,
thank you for your kind words and continued trust in Piquadro! We’re delighted that you appreciate our products and service. Your loyalty means a lot to us, and we look forward to accompanying you on many more journeys!
Best regards,
Piquadro Spa
Reply from Piquadro
Dear Jakub,
thank you for your wonderful feedback! We’re delighted that you appreciated our products, prompt delivery, communication, and online shopping experience. We truly appreciate your trust and hope to welcome you back soon!
Warm regards,
Piquadro Spa
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