Old Pix NO Reviews 

The short version:

+ Competitive prices.

- (1) Imotent and rigid customer service.
- (2) Slow on shipping out replacements.
- (3) Pixmania censors customer reviews.

If you want to read the details, here is the long version:

Pixmania offers a range of products generally for a little less price than the average internet shop does. Also the shop offers some brands or products that I can't find on other internet shops targeting Norwegian customers. Therefore I occasionally shop from Pixmania. ok, that really covers the positive. Now over to the negative:

1. A very tiresome process when received defective (or wrong or missing) item:

Unfortunately this occurs too often with Pixmania. With one order when I bought some similar (looking) products, Pixmania managed not only once to ship me the wrong (cheaper) item. But of course, even if Pixmania by mistake picks a wrong item, ships out an item that costs a third of the item ordered and paid for, a customer has to ship the wrong item back to Pixmania before they get their asses moving doing some actual service to the customer: After I printed out and filled out the standard five (or so) papers needed to return an item, Pixmania managed to ship me the same wrong item the second time... and also the third time! After I returned them the wrongly picked item for the third time, their fourth shipment included the correct item.

Compared to other internet based shops, I have returned too much products to Pixmania because of either of defect or negligence from their side. Since the paperwork is heavy for the customer, Pixmania should have a much better quality check on products and the order notes, so that customers as little as possible would have to return products.

2. Customer service has little power over decisions of ANY kind. It can be summed up as this scenario:

Customer service representative:” Oh, so an item was missing in your shipment? Unfortunately I can't do anything about it. I have to consult another person higher in the ranks. half the globe around. Perhaps you will receive an answer to your complaint in two days from our customer service in France. My apologies about that. Have a nice day."

With almost every single other internet-based shop that I have made purchases from, I have noticed that the customer services on (about all) other shops have the power to take immediate decision and offer a fast solution to customers. I.e. most internet shops usually ship out missing items from an order immediately. But not Pixmania: Their customer service in Norway shows very little care and interest in actually finding a fast solution to customers. They are apologetic and not rude, but what help is really that? I've noticed that Pixmania's customer service in Central-Europe doesn't really show much more customer friendliness; this tells me that Pixmania’s customer service overall is reluctant to provide good service. Meaning: When the upper hierarchy is rotten, the customer service will not be better down the chain.

Also I find it miserly of Pixmania to have so little trust in customers, that they don't ship out a replacement in the meantime of awaiting a returned product; but no, they need to register the product having physically returned to their warehouse before they ship out a replacement. This results in unnecessary delay. With the unfortunate order mentioned above I had to wait approximately two and a half months before I finally received the correct item. Is pixmania afraid that customers will not ship back wrongly/defective items if Pixmania takes immediate action by shipping out a replacement before they receive a defective (or wrong) item? If that is case, I don't see their point of view: It is much better to blacklist customers that take advantage of a system that is partially based on trust. But then Pixmania obviously doesn't have a policy of trusting their customers.

3. Extremely low ethics when it comes to allowing their customers reflect their honest opinion in customer reviews:

After I made a larger order a few years ago, I decided to write customer reviews about the many different things that I bought. I think it was five things. I took my time to write reviews for every single item. I don't easily toss out five stars, and I find it important to write not only the positive, but also to cover what one finds negative about a product (if finding something negative. Unfortunately at least four of the five products were in my experience products of bad quality, or at least had some moderate flaws. So I wrote some critical reviews.

So what did the moderators at Pixmania do with my reviews? They simply ignored three of the most critical reviews, (didn't post them on their website.) With my fourth review, they simply removed away all the critical stuff that I wrote, so that only the positive I had written was left. The fifth review was only positive, so it passed through their very biased and dishonest filtering process.

By censoring customer reviews like this, you can bet that the overall picture of customer reviews under the different products at Pixmanaia don't remotely reflect the actual customer experience. Pixmania’s policy is obviously that of censoring bad reviews so that they can sell as much as possible of products even of a lesser quality. Sure, all shops want to earn money, but most other shops hold ethics higher. Pixmania gets as low as possible when it comes to ethics.

Had never used the services of the Beak Service, but yesterday our Company had to send a box to our affiliate in England. This company did its best to deliver a package right in the hands of the recipient! Good job!