Pixxles Reviews 

I had been with Pixxles for around 16 months before my account was suddenly terminated.

The reason given related to products that, to the best of my knowledge, had been approved by their compliance team over a year earlier and had been openly processed throughout that time. I have provided evidence of this approval, yet I am still awaiting a proper explanation.

During a phone call, I was informed that Mastercard may issue a fine of up to $75,000 and that I could potentially be liable. I was also told I would receive a written explanation within 24 hours. It has now been over two weeks and I have received nothing.

I have also since been informed by another payment provider that either I, my website, or a previous business I am associated with appears on MATCH or another terminated merchant file, which is now causing issues for unrelated businesses. Despite the seriousness of this, I have not received any meaningful communication or clarification.

I appreciate that Pixxles operates in the high-risk payments space and that difficult compliance decisions sometimes need to be made. However, I paid for specialist payment processing and support. My experience has been a lack of communication, conflicting information and significant disruption to my businesses.

Based on my experience, I would advise other merchants to proceed with caution.

Edit: Very funny! They respond to negative reviews, but not to our 30 e-mails since October. I can CONFIRM they have not warned us ONCE on our activities, not ONCE! They are holding 50k of our money, then proposed to pay out 20k and write this off legally so they are out of trouble? What payment service provider does such a thing?

They will hold your money and not pay you out and will never respond to you anymore. They hold over 50K of our money. They offered us 20K as a "settlement" to close our case. When we didn't agree, they just ghosted us for 3 months.

TERRIBLE COMPANY. Don't TRUST them! They will be nice in the beginning, once you have racked up some money they will HOLD it and NOT pay out! We know multiple companies they have done this to and will be taking legal preceedings.

I had a great experience working with Sebastian at Pixxles / Merchant Account Broker.

From the very beginning, Sebastian was professional, patient, and extremely helpful. He took the time to explain the entire process clearly and guided me step by step through setting up my merchant account. What really stood out was his responsiveness and willingness to go the extra mile whenever I had questions or needed clarification.

The onboarding process can normally feel stressful, but Sebastian made it smooth and straightforward. He kept me updated throughout and genuinely cared about getting everything set up correctly.

I really appreciate his support and would highly recommend working with Sebastian to anyone looking for reliable help with merchant account setup.

⭐⭐⭐⭐⭐ Outstanding onboarding experience with Pixxles Ltd

We had an excellent experience working with Pixxles Ltd during the onboarding of Apex AI Experts Ltd. From start to finish, the process was handled with a high level of professionalism, transparency, and efficiency.

A special thank you to Sebastian R. from the Sales Department, who went above and beyond to guide us through every step. Sebastian was always responsive, knowledgeable, and proactive in addressing our questions and requirements. His clear communication and hands-on support made what is usually a complex onboarding process feel smooth and well-structured.

We also want to acknowledge the wider Pixxles team who supported the onboarding behind the scenes. Every department involved demonstrated strong coordination, attention to detail, and a genuine willingness to help us succeed. The compliance and onboarding steps were explained clearly, timelines were respected, and any requests for additional information were handled efficiently.

Overall, Pixxles Ltd delivered an amazing level of service and support. We truly felt valued as a client, not just processed as a number. We highly recommend Pixxles Ltd to any company looking for a reliable, professional, and client-focused payment service provider.

Thank you again to Sebastian and the entire Pixxles team — we look forward to a long and successful partnership.

I had an absolutely brilliant experience with Pixxles from start to finish. The onboarding process was smooth, clear, and handled with real care — especially when it came to supporting an independent artist business like mine.

A huge thank you to Sebastian who guided me through every step with patience, professionalism, and genuine warmth. Nothing ever felt rushed or confusing, and whenever I had a question, Sebastian was right there with a solution.

Payment setup, testing, and compliance all ran seamlessly, and I felt supported the entire way through. It’s rare to find a processing company that actually treats you like a human instead of just another account number.

Highly recommend Pixxles to any business owner who wants a reliable, secure, and friendly payment partner.

Thank you again Sebastian — you’ve been amazing.

— Andre
Rainbow Erotic Art

Sebastian helped me get through the process super fast and the whole time he was extremely kind and generous. Very knowledgeable and professional. Recommend Pixxles 10/10 . Amazing !

Amazing support and proactive follow ups by Sebastian

Love ❤️ your work

Pixxles has been one of the most unprofessional and non-transparent payment processors we’ve dealt with.

Our merchant agreement was terminated on 21 May 2025. Under Clause 29.8.1 of the Card Payment Processing Agreement, Pixxles is contractually required to release the held reserve in 10 equal monthly instalments, starting three months after termination (first payment due by 21 August 2025).

Despite repeated written requests Pixxles has:

Failed to release any portion of the reserve

Failed to provide a reserve balance, reconciliation, or release schedule

Failed to justify the continued withholding with any evidence

In addition, Pixxles imposed an “Excessive Activity Fee” without providing:

Transaction data

Chargeback ratios

Card scheme documentation

Any transparent calculation methodology

This directly breaches contractual transparency obligations and basic standards of fair treatment expected of a regulated payments provider.

We submitted a formal legal complaint on 6 November 2025, followed by a chaser on 26 November 2025. Pixxles did not even acknowledge receipt, let alone issue a substantive response under their complaints procedure.

As of today, funds remain withheld with no explanation, no timeline, and no accountability.

Based on our experience, Pixxles:

Ignores formal complaints

Withholds merchant funds beyond contractual limits

Applies fees without evidence or disclosure

We strongly advise other merchants to exercise extreme caution before trusting Pixxles with their funds.

Pixxles has failed to honour its own Card Payment Processing Agreement and has been holding on to our reserve funds well beyond the agreed timeline. The contract states that the reserve should be released in ten equal monthly instalments starting three months after termination. We have not received a single instalment, nor any clear explanation for the delay.

Despite multiple written requests, Pixxles has not provided:

A clear confirmation of the exact reserve balance and any deductions
A detailed payment schedule for the reserve release
A proper breakdown of chargebacks/disputes allegedly used to justify “Excessive Activity Fees”
A transparent explanation of how those fees were calculated and offset against our reserve
The lack of communication, transparency, and adherence to contractual obligations has been deeply frustrating and disruptive to our business. Based on my experience, I would strongly caution other merchants to think very carefully before using Pixxles for payment processing.

Our company, PYY GO LIVE WEB SOLUTIONS LTD, offers recruitment and HR solutions via platforms such as FxCareer.eu and EmploySolution.com. We partnered with Pixxles Ltd in early 2024 after being encouraged to restructure under a UK entity to meet compliance expectations. Shortly after onboarding and receiving payments, Pixxles terminated our account and froze over €2.5 million in funds.

It has now been more than 12 months. We have not received any detailed explanation, no audit findings, and no proposed resolution—despite numerous formal requests. There has been no evidence of ongoing disputes or fraud.

We are also concerned about who is actually conducting the risk assessments on merchant accounts. If these are being outsourced to jurisdictions outside the UK, EU, or US, there should be clarity about whether those parties have the tools, experience, and regulatory alignment needed to assess European business structures.

We have been left with no alternative but to initiate formal legal action.

For any business considering Pixxles, we recommend exercising extreme caution. In our experience, the lack of communication, due process, and transparency has made this an unworkable relationship.

Sebastian made the experience great

Only 4 stars though as I still have no idea why underwriting cancelled my subscription for and I had to fight / appeal to get it back online and lost months of revenue as a result

Sebastian was a pleasure to work with and got the job done for me. Highly recommended.

Great experience very helpful. Will definitely recommend to friends and other businesses

I was struggling to secure a high risk processor for my business and Sebastian came to the rescue not only did he salvage me the best outcome he was bonafide in dealing with the situation of the onboarding and gave me full reassurance to me through out the process I'm so honoured, thrilled to have secured an account with the by far best payment processor catered to my business and looking forward to my longterm relationship with pixxles thanks so much Sebastian for your help I'll definitely be recommending more businesses through Pixxles as your Service was phenomenal and your a great addition to pixxles thanks

H4L
Adam

These people are fast,payouts are fast,customer service was excellent,i had no issues with this company,I found them to be very helpful setting up my gateway.
Kind regards

Terrible payout service, money is not received or deposited on time leaving you in a situation where you are unable to manage cash flow. Unable to contact any help or support, would not recommend

Excellent service from Pixxles as always... calls and emails always replied to, and questions always answered

we required high risk payments and Pixxles has been amazing, we now have two companies using their payment processing

Pixxles has been absolutely amazing with there support throughout the integration process. There response time is within minutes and there patience with me (non techie) has been super. My hats off to the integration department and customer service. If everything goes as wonderful with my processing with Pixxles. I will be extremely content and happy and with them forever. I highly recommend them.

Excellent thanks