Plaisio - Πλαίσιο Reviews 

Placed an order for a promotion of 1+1 ink cartridges online to be picked up from a store. The promotion handling had a software bug and didn't check for stock, so I was waiting at the cashier for half an hour only for the people there to find out that they only had one item from the two in the order. Now i have to go back again in a couple of days to pick up the other item. Very nice people work there as staff, but the software is buggy as hell. Not recommended.

A couple of years ago I bought,8 apliances,and between them an 70 inch tv.As I was abroad I only,opened the tv,a week ago,to find it was damaged.I was told it was out of quarrantee,by few months,and is nothing,they can do!!They offered to change the panel for 900 euros!!!Very bad service,unhelpful...I WILL NEVER USE AGAIN.

I am writing this review because I want other customers to know what my experience was like when dealing with a defective Samsung monitor purchased from Plaisio.

I purchased a Samsung Odyssey G6 OLED 27" 240Hz (LS27DG610SUXEN) from Plaisio. The monitor developed a problem after being transported by plane, and I contacted Samsung for warranty support.

What followed was an extremely long and frustrating process that lasted more than 10 months.

The monitor was sent to Samsung Benelux in the Netherlands for warranty service. Samsung Benelux received and opened the monitor, but it was eventually returned to me opened and unrepaired. I was then directed back to Plaisio for further resolution.

From that point, I repeatedly found myself going back and forth between Samsung and Plaisio. I provided the relevant emails and documentation from Samsung Benelux to Plaisio, but additional confirmations were requested and the case continued for months without a resolution.

During this entire period, I was left without my monitor.

I also contacted Samsung Greece and eventually the case was escalated further. An authorised technician became involved, and I was informed that the case had been approved by Samsung for a credit/return process. I have documentation relating to this approval.

At one stage, Plaisio told me over the phone that the solution would be a replacement monitor. I explained that, after approximately 10 months without the product, I wanted a refund instead. Following that conversation, I was explicitly told that Plaisio would proceed with the refund, that the money would be returned to the original payment card, and that it would be for the original amount paid. I specifically asked for this information in writing because of the history of the case, but I initially did not receive the written confirmation I had requested.

Eventually, the monitor was returned to Plaisio.

On 7 September 2026, the courier tracking confirmed that the monitor had been delivered to Plaisio's facilities in Agios Ioannis Rentis. I immediately sent Plaisio an email confirming the delivery and again requested written confirmation that the refund process was proceeding as previously explained.

There were still further delays and additional requests for banking information/documentation. I provided the requested official bank certificate so that there could be no further issue regarding the refund.

Finally, on 15 September 2026, after more than 10 months from the beginning of this case, I received my money back.

I am glad that the matter was eventually resolved and that I received a refund rather than being forced into another replacement purchase. However, the fact that it took over 10 months, multiple contacts with Samsung and Plaisio, repeated documentation, escalation to consumer/legal procedures, and constant follow-up simply to reach a final resolution is extremely disappointing.

My main criticism is not that the issue was ultimately unresolved — it was resolved — but how long and complicated the process became and how often I had to chase for information myself.

Customers should not have to spend months repeatedly contacting the retailer and manufacturer, especially when the product is under warranty and the relevant documentation has already been provided.

I am posting this review so that potential customers can be aware of my experience. Keep every email, document, tracking number and written confirmation when dealing with warranty issues. In my case, having a complete record of everything became extremely important.

Final outcome: refund received on 15/09/2026 after 10+ months of delays and communication issues.

I bought an Xbox tv 3 years ago.
Suddenly the tv runs out of memory. I visited the store and was told that I need to bring the tv to them. I told them the tv was wall mounted and impossible to carry. They said there is nothing they can do and my only option was to call the customer service. I was then given a link via email that I was supposed to download to a usb and connect the usb to my tv. The link is not working. I called the customer service 4-5 times the past 2 days. They said they will send someone to fix the problem but it would be next week with an extra charge of 30 euros. The upgrade of their tv is their problem but I am supposed to pay for it. Customer service sucks. They keep you waiting on the phone for at least half an hour only to tell you that my only option is to pay for the upgrade

I went to the store to buy 3 things but none of them were available for pick up and the store assured me that my order would be delivered in 2 days.
Today I received a text from Plaisio that my delivery would arrive in 30 minutes. The delivery never arrived and when I called customer service I was told at first that the driver couldn’t find a place to park even though there is plenty of space and when I confronted them they said that the nearby street was closed and they couldn’t drive through as if there are no alternative routes to take.
I asked for the delivery to be completed later today and the reply was “they cannot because the rest of the deliveries will be delayed” customer service promised to deliver tomorrow morning and 2 hours later they called to tell me that they cannot deliver today and I have to wait until Monday.

Dear Plaisio you service is awful! This is 2026 where GPS exists and if your drivers cannot follow a proposed route they can always look for an alternative one! The conversation I had today with customer service suggests that you do NOT value your customers at all and you do not care about delivery the products they paid for on time using childish excuses to justify your lack of respect towards your customers. This is unacceptable and you should consider updating your processes.

I placed my order on July 10, 2026, after being assured by Plaisio that delivery would take no longer than one month. I was later promised delivery by the end of August. Neither promise was kept.

Almost two months later, my order is still “in progress,” while the same product is shown as available for store pickup on their website.

Extremely disappointing customer service and unacceptable handling of a paid order.

I purchased a Lenovo ThinkPad E16 Gen 3 laptop (Product Code: 5128439) under Order No. 459533858, which was delivered to me on 15 July 2026 at 11:45 a.m.

After powering on the laptop and confirming that it was functioning properly, I contacted Lenovo’s official representative to obtain information regarding its upgrade capabilities. Specifically, I asked:

1. Whether the laptop included an additional slot for a second SSD, as this feature was mentioned in several product reviews.
2. The exact type of SSD installed, as I intended to purchase a larger-capacity drive and upgrade the system.

To my surprise, Lenovo informed me that this specific model neither includes a slot for a second SSD nor supports storage upgrades. They further explained that the ThinkPad E16 Gen 3 is available in four different hardware configurations (Lunar Lake, Raptor Lake, Meteor Lake, and Arrow Lake), and that only the Lunar Lake version lacks a second SSD slot and does not support larger SSD upgrades.

Given the importance of this information, I believe it should have been clearly disclosed in Plaisio’s product description. The omission of such a significant limitation materially affected my purchasing decision.

I immediately contacted Plaisio’s Sales Support Department and was instructed to send an email to "customer support" explaining the issue. I did so on the same day, approximately two hours after delivery. In my email, I explained that the product did not meet my requirements due to the missing information in the product presentation and requested to return the laptop and purchase an alternative model that would satisfy my needs.

Following numerous phone calls and repeated assurances that I would receive a response, I finally received an email on 22 July 2026. In that email, Plaisio agreed to accept the return of the laptop only subject to a 12% reduction in the refund amount due to what they described as “opened packaging.”

Prior to that, representatives had repeatedly refused the return over the phone, claiming that because I had powered on the laptop and installed Windows, I was no longer entitled to return it. When I replied by email and pointed out that neither of these conditions was mentioned in Plaisio’s published return policy, the company simply responded by resending the same email containing the proposed 12% deduction.

In my view, the entire handling of this matter falls far below the standards that a reasonable consumer would expect from a company such as Plaisio. The lack of essential product information, the delays in responding, the inconsistent explanations provided by customer service, and the attempt to impose a significant deduction despite the circumstances have been extremely disappointing.

For these reasons, I believe prospective customers should exercise caution and carefully review all available information before making a purchase. Based on my experience, the level of post-sales support and customer service provided in this case was well far below expectations. I will never buy again from Plaisio.

I usually buy from plaisio despite the fact that they have higher prices on their products than their competitors, with the thought that they're reputable and they know what they're doing. However, I've noticed in recent years that the quality control for the things they sell (especially electronics) is non-existent. For example, I bought a laptop which I opened up to clean, and noticed that it had egregious manufacturing defects (the camera cable was frayed and the clip of one of the rams was broken). Additionally, a 1500 euro pre-built computer I bought some time ago came with a cheap, loud power supply that has recently started causing problems in my system.

Another thing is that I ordered from their e-shop two products which they said will be delivered today, and they only brought one out of those two products, claiming that another truck will bring the second one later in the day. After noticing that time was passing and nothing was being delivered, I decided to call them. I spent what was cumulatively one hour's worth of repeatedly being put on hold and being redirected from department to department, before I was ultimately left with "maybe your product will come on Friday, maybe it will come on Monday".

My final advice: The common sentiment about stores with physical locations being more reliable than stores without one is all smoke and mirrors. Do your research before buying from anywhere.

UPDATE: On Monday they told me that the product would arrive on Tuesday. Tuesday came. I waited all day, and not only did the product not ever arrive, but simultaneously, the next day they claimed that they couldn't find me and I should have called them. I had called them at least 6 times within the given delivery window on Tuesday! This service continues to be abysmal.

0/5 if I could I would not put any stars. THE WORST I have ever worked with. I made an online order, spoke to a salesperson and she told me that they would not have any cooperation issues with the products between them and in the end they did not match. I called the headquarters and they told me to take the products back to a store (at my own expense) they told me that there is availability for the new product that I wanted to get and I go to the store and they tell me that they have been sold. The conclusions are yours.

I came to say my negative experience here but I see a 1.4 stars which allready speaks volumes about what this company thinks of its customers. What brought me here was an offer they are starting that will be only for Athens. Because ofcource Athens is Greece, the rest we just exist so they can go somewhere for vacation... Never setting my foot again in their stores... Amazon is cheaper anyway...

I bought an air conditioner with the promise that installation was free. Here's what actually happened:

Delivery nightmare: The product was supposed to arrive on Tuesday. After a full day of waiting and multiple phone calls where they kept saying "it's coming now," "it's coming later," they finally cancelled the order with no warning. To get my money back, they told me I had to wait 14 days. The product finally arrived on Thursday – again late and not within the agreed time.

"Free installation" lies: After waiting 3 more days, I called them to schedule the installation. They just said, "We'll call you whenever we come." Then they told me that if the wall isn't brick, they won't do the installation at all, which had never been mentioned before.

Coupon trick: They sent me a €110 coupon with no details on how to use it. After I used the coupon, they now claim that installation is no longer free because I used the coupon. Complete nonsense.

Bottom line: These people are fraudsters. They only want to steal your money. No respect for delivery dates, no respect for promises, and they'll find any excuse to avoid providing the service they sold you. Do not buy from them!

Products were of high quality but support is horrible. They provide inaccurate information and they do not try to resolve issues in a reasonable way.

Despite their higher prices (it's a free economy, they can charge as much as they think it's ok), they aren't trustworthy at all.

We (unfortunately) have to use them for my employer's needs and they always mess up orders, delay them or cancel items without informing us.

But their best of is when I sent them back a malfunctioning keyboard and they send me the same again. I didn't return it to check it but for replacement with another. They themselves told me that they'd send me another. Yet they just sealed it (poorly) again and claim they send a new one!

Really bad experience. Support is pretty bad. They dont even respond to inquiries or complaint forms... ehat else to say??

i have asked to return a product, they have confirmed, i have indeed returned it and one month after i'm still trying to get my money back.

Plaisio has a great selection of products and I can always find what I need. However, their prices are sometimes higher than competitors

DO NOT BUY any services from this company.
WAITTING 10 DAYS TO CONNECT A WATER MACHINE
They play kind and at the end of the day nobody is responsible to find a solution at the problem that they created with the horrible system that they have to bring your goods at your home and to connect the product which is extra charged and then noway to find somebody to do their job right.
So I bought a washer machine which I paid extra to transfer the product at my home, to reconnect the old one and connect the new and to take the old one for recycling.

10 days later the washer machine stands in my entrance because two times they didn't show up at all they just cancelled the appointment afterwards without excuse and 3rd time show up the guys to get the old machine for recycling without to do the reconnection & connection.Instead of apology they were mean and rude and no chance to solve the problem at costumers support on the phone. Nobody is taking charge of anything so I deside to visit again the shop that I bought the whole thing and to talk with the manager. Who also plays his role kind but didn't gave me any solution plus that he lied to me.

Congrats plaisio guys you are doing all a great job.
NOT
Never ever again you don't deserve a penny.

5 stars for their service. 5 stars for the variety of products and their pricing.

I purchased an Apple Bluetooth before a year.When I sent it back under warranty, they asked me for 185€ for repairs.Also all this information after 3 months.SCAM.

I placed an online order for a laptop on 31 December 2025. Two days later, I was contacted by telephone and informed that the product was, in fact, not available. During that call, no apology was offered. I was simply told that the order would be cancelled and that my money would be refunded within two to three working days.
However, the refund was not processed within that timeframe. After more than fifteen days had passed without receiving my money, I contacted your company again, only to be informed that the refund request had not even been submitted. To this day, I have still not received my money.
There has been no acknowledgment of this serious mistake, nor any acceptance of responsibility for the inconvenience, stress, and financial uncertainty caused. I find this conduct highly unprofessional and contrary to basic standards of customer service.
I therefore request the immediate release of my funds and a written explanation regarding how this situation occurred. I also expect a formal apology for the way this matter has been handled.