Planet Reviews 

Great customer service! Blanca did an excellent job.

My husband and I bought our home in July 2024. Our loan was sold to Planet Home Lending after 1 year. We even refinanced our loan for a better interest rate with PHL shortly after it was sold. (We would not have qualified for a refi if we were not in good standing with the current loan.) Unfortunately, I became disabled in September of 2026 and got behind on our mortgage. It is now Nov 1, 2026, and we called Loan Counselors monthly since Sept. in the interest of transparency for options to bring our loan current. In the past PHL has assured us they will always have our best interests in mind; will always work with us, and to trust them to take care of us. THEY MAKE LOTS OF PROMISES when times are good. However, when times are bad, their Loan Counselors are rude, and unwilling to work with good people. THEY ARE FAKE PEOPLE! Today, we spoke with a Loan Counselor for the 2nd time today Janet JLH (and after her consult with her supervisor allegedly) we were told : 1) pay us what you owe or you will lose your home.(3 total months past due after only 61 days,) 2) we have no other options for you; and 3) you also qualify for no programs other than foreclosure.
This is what I get after 2 yrs of good payment and good communication? I asked in good faith for a manageable way to recover, and I am given zero options?! Please sell my loan to another Mortgage Service Company. I am also ready to get off this ride. WORST LENDING ORGANIZATION IN THE COUNTRY!

Got a conventional loan for a home and it was a very easy and smooth process.

⭐⭐⭐⭐⭐

I cannot thank Butch Harrison at Planet Home Lending enough for helping my family achieve our dream of homeownership!

This journey was not easy, but Butch worked with us through the challenges, answered our questions, and helped us make it all the way to the closing table. There were moments when I was stressed, overwhelmed, and unsure how everything would work out, but he continued helping us move forward.

On October 28, 2026, my family and I officially closed on our land and brand-new home! This was more than just a transaction for us. It was a dream becoming reality and a new beginning for our children.

Butch, thank you for your hard work, patience, and dedication. You helped make something incredibly special happen for my family, and I will always be grateful.

I highly recommend Butch Harrison to anyone working toward homeownership!

Communication and informing me on everything. Yall scared me little bit, but everything came out fine.

They secured me a loan for my home I thought wouldnt be in reach for another 5-10 years not only that but they told me everything every step of the way I had no lack of communication from them and anytime there was a hiccup they already had it figured out. I even was in a time crunch to find a place and that didn’t phase them one but it seemed. They did more than look out for my wallet they looked out for me and my girlfriend when times were tough. FOREVER THANKFUL FOR THE TEAM AT PLANET HOME LENDING AND TO LISA SCHARA AND KAYLA GRUNEWALD

If your on the fence of if you think you can buy a place or not just reach out already they will help get you there no doubt

The loan agent kept me updated throughout the process, answered my questions, and was willing to overcome obstacles along the way. I was very pleased with the outcome on our closing day.

I was behind on my bill and paid and it didn't look like it went through. I called customer service, who told me it didn't go through on their end and to pay again and it ended up charging my account twice. When I called customer service, they said they couldn't help and refused to acknowledge what I had been told earlier.

Terrible, terrible process of chaning a biweekly payment to once a month payment.
It requires a physical letter/form to be sent to your address in 7 to 10 business days (?! who uses that any more in this day an age) and you mailing it back. Absolutely ridiculous

I had the pleasure of working with Planet Home Lending through two home sales and a refinance. I've worked with Krista through one home sale and a refinance and her efficiency, knowledge and quick responses to my questions were so appreciated. I felt I was in very good hands and she made the entire process a breeze. I highly recommend her and Planet Home Lending.

Seth Erickson from Planet Home was very helpful with guiding us through the loan process for our first home. He was in communication with us every steps of the process and was always available for any questions. Everything went extremely smoothly and we were able to close in 3 weeks after going under contract.

Vincent Ortiz and Danielle Dinkelo were the dream team to work with, when I recently purchased my home. Both obviously had many years of expertise in the industry.

Vince helped with some alternative finance options that really suited my situation. Danielle was efficient and fast.

Both were communicative and very professional. From the initial phone call through settlement, the process was a breeze. One less thing to worry about when you’re moving.

Highly recommend Planet, Vince & Danielle!

Five-star service from Frank and Jennifer at Planet Home Lending! Frank gave expert guidance and went above and beyond on everything that was handled. Jennifer was incredible on the follow up and what steps to expect next to complete the process. I would highly recommend Frank and Jennifer, they made what could have been a long and drawn out experience into a fast and efficient experience! They both definitely went the extra mile to make sure I was taken care of.

Jessica Furr was the GOAT. She helped us every step of the way. She was kind and knowledgeable. She kept us up to date on each step of the process of our Bridge Loan. We strongly recommend Planet Home Lending for a VA loan to all our brothers and sisters in arms. They really care about us Veterans. Chris and Pat B. North Carolina

I don't recommend this company because they will interfere with you and your homeowners insurance.

My contract wasn't with this company, but in true American fashion, my loan was sold off to "Planet" without my consent or knowledge. Fast forward a year and it's time for a roof replacement. I contact my insurer, USAA, they complete the claim and issue a check made out to me AND Planet. I call USAA & am informed Planet is "one of the mortgage companies that have a vested financial interest in your home and required to endorse any payments we make to you. You'll need to mail them the check and have them endorse it. They'll mail the check back to you. You'll endorse it and then you can deposit it." (Maddening nonsense.)

I then call Planet & get someone I can barely understand, both because the line keeps cutting out & her English is difficult to understand. I'm on the phone with her for over seven minutes trying to understand her while she has me confirm my name, number, address, and email. Mind you, she's reading all these details to ME, not me providing this information to confirm my identity. At one point, she reads off an unknown phone number attached to my account. I explain that sounds like fraud, but she keeps repeating, "don't worry, it's not associated with your account anymore." I finally tell her I just need the address to send my insurance check so they can endorse it & I can actually get a contractor scheduled and coordinate a down payment for materials. The rep then tried to bombard me with questions about the amount of the insurance check and other details that she MUST have before I can talk to "Claims." I hung up because I have a job & can't have a cellphone in the office. So now I wonder what hoops I will have to jump through with Planet just to ensure my roof doesn't totally blow away while they run me around in circles?

Angela is the best always willing to go the extra mile for me love her

I am writing to express my sincere gratitude for the exceptional service provided by Douglas Smith and Riyad Salie during my recent home-buying process.

Throughout the experience, Douglas and Riyad demonstrated outstanding professionalism, expertise, and patience. They kept me consistently informed, thoroughly answered all of my questions, and ensured the process remained smooth and manageable.

Thanks to their dedication and hard work, I am now officially a homeowner. I deeply appreciate their efforts in making this milestone possible and would highly recommend their services to anyone seeking a dedicated lending team.

Sincerely,

Tina P

This is the first time I've given a negative review about a company or service provider...However, Planet deserves this review. I've submitted a request to add a Living trust to our mortgage and provided the necessary information. This request was submitted April 2025. I've provide additional information after Planet provided their feedback one month after (May). Since then, after numerous calls and email follow-up and acknowledging the issue and assurances that someone will get back to me, no response. It is now approaching mid September 2025. Very poor customer service!

They made my Refinance Pleasant and Easy....Even tho I was Terrified.

We worked with Chad. He was INCREDIBLE! Chad was very responsive no matter the day or hour. I've never worked with a lender that was quite so responsive. I highly recommend Chad!!!