I joined Planet Nusa for their London run club this past weekend. The girls were super friendly, the clothes are gorgeous and such good quality and it was a great run social! Hope to be able to return... See more
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My experience with Planet Nusa has been extremely disappointing. They were very responsive when I was making my purchase, but that responsiveness disappeared completely once I needed t... See more
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Amazing customer service! I missed the 25% promotion, but after reaching out they were kind enough to still give me the discount. They replied quickly and were so friendly and helpful. It’s not oft... See more
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I had to file a claim for a pair of pants and received such lovely and helpful support from customer service. They were quick, kind, and immediately sent me a new pair without any hassle. It really... See more
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Company details
Written by the company
Community-Driven Activewear.
Contact info
Sankt Peders Stræde 30C St., 1453, København K, Denmark
- +45 31 40 81 86
- hiya@planetnusa.com
- www.planetnusa.com
4.0
Great
758 reviews
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Replied to 100% of negative reviews
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Great when you’re buying — appalling when you need to return something
My experience with Planet Nusa has been extremely disappointing.
They were very responsive when I was making my purchase, but that responsiveness disappeared completely once I needed to make a return.
My return was approved and I was provided with a DHL return label. I followed the instructions, but DHL repeatedly told me that the collection was not in their system and therefore they could not collect the parcel.
I have now sent **five emails** to Planet Nusa chasing this issue, starting on **18 August**, and despite repeatedly explaining that I am unable to return the parcel because their nominated courier is not collecting it, I have received **no response whatsoever**.
The parcel has been sitting with my concierge for weeks with the DHL label attached, and I have repeatedly tried to get Planet Nusa to tell me how they actually expect me to return it. Nothing.
It is unacceptable to completely ignore customers when they need help returning an item and receiving their refund.
**Planet Nusa: please respond to your customer emails and tell me how you intend to arrange the return and refund. I have been chasing you since 18 August.**
Potential customers: I would strongly suggest thinking twice about ordering if you might ever need to return anything.
September 28, 2026
Unprompted review
Reply from Planet Nusa
Hi Bethan,
We’re truly sorry to hear about your experience. It’s of course very important to us that the entire process feels smooth and helpful, from the moment you place your order until your return has been completed.
We’ve looked into this, but unfortunately we’re unable to locate your case in our system based on the information available to us. We’re very sorry if something has been missed on our end, especially if you’ve reached out several times without receiving a response. This is certainly not the level of service we want to provide.
We would very much like to get this resolved for you as quickly as possible. Could you please send us an email with your order number? If possible, please send it from a different email address than the one you originally contacted us from, as this may help us locate the case in our system and make sure we can assist you directly.
We’re sorry again for the frustration and inconvenience this has caused, and we hope we can get this sorted for you as soon as possible.
Best wishes,
Team Planet Nusa🪐
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Thanks to Plant Nusa for to great runs…and community
Thanks to Plant Nusa for two great runs leading up to the big half . I felt very included and was gifted a lovely top which is of great quality. So soft and comfortable also very flattering. Would suit all shapes and sizes . Lovely to see you all supporting at the big half . Would love to run with you again . Kind regards Evangeline Lawrowski
September 4, 2026
Unprompted review
Reply from Planet Nusa
Hi Evangeline,
Thank you for much for your review and kind words⭐️
We’re so happy to hear that you felt included and enjoyed the community - it’s exactly what we want to create and bring to life💛
Best wishes
Team Planet Nusa🪐
Friendly & responsive team, lovely items!
I joined Planet Nusa for their London run club this past weekend. The girls were super friendly, the clothes are gorgeous and such good quality and it was a great run social! Hope to be able to return again or join the shakeout run ahead of Copenhagen Half Marathon in a few weeks!! I’ve also put in an order for a few tops and the customer service team are friendly and responsive :)
September 4, 2026
Unprompted review
Reply from Planet Nusa
Hi Alexandra,
Thank you so much for this lovely review⭐️
We’re so happy you joined us for our London Run Club. It’s amazing to hear that you enjoyed the run, the social and of course the clothes! We’d absolutely love to see you again at the Copenhagen Half Marathon shakeout run.
And thank you for the kind words about our customer service too. It means so much to us.
Best wishes
Team Planet Nusa🪐
Amazing customer service
Amazing customer service! I missed the 25% promotion, but after reaching out they were kind enough to still give me the discount.
They replied quickly and were so friendly and helpful. It’s not often you come across customer service like this. Highly recommended!
July 27, 2026
Unprompted review
Reply from Planet Nusa
Hi Malene,
Thank you so much for your review⭐️
We're so happy to hear that you had a great experience with our customer service. It means a lot to us that you felt well taken care of, and we're glad we could help with your request.
Thank you for your kind words and recommendation – we truly appreciate your support and hope to welcome you back again soon!
Best wishes,
Team Planet Nusa🪐
Order Never Arrived, No Refund After Two Months
I was really excited to receive my top. However, it’s been nearly two months and I have not received my order and any refund.
Responses have been extremely slow, unhelpful, and the whole process has been unnecessarily dragged out. I was told to make a claim through insurance, despite the fact that under UK consumer law this responsibility lies with the retailer, not the customer. Since pointing this out, I’ve received no further response.
Overall, this has been a very disappointing experience and I would not recommend this company based on their poor customer service and handling of missing orders.
April 4, 2026
Unprompted review
Reply from Planet Nusa
Hi Thi,
Thank you for your review⭐️
This is certainly not the experience we want our customers to have, and we apologize for both the delay and the communication you have received regarding your order.
We would very much like to look into your case and make sure it is resolved properly. Please reach out to us at hiya@planetnusa.com with your order details, and our team will be happy to investigate further and help find a solution.
Kind regards,
Team Planet Nusa🪐
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Excellent customer service and I love…
Excellent customer service and I love my new gear!
March 25, 2026
Unprompted review
Reply from Planet Nusa
Hi Sofia,
Thank you so much for your kind words⭐️
We’re really happy to hear that you had a great experience with our customer service and products — that’s exactly what we aim to deliver.
We’re thrilled to have you as part of the team!
All the best
Team Planet Nusa🪐
I had to file a claim for a pair of… vibe1 pants
I had to file a claim for a pair of pants and received such lovely and helpful support from customer service. They were quick, kind, and immediately sent me a new pair without any hassle.
It really makes a difference—you feel seen and appreciated as a customer. It also makes me happy to continue shopping at Planet Nusa in the future ☺️
March 13, 2026
Unprompted review
Reply from Planet Nusa
Hi Jenny,
Thank you so much for your kind words⭐️
We’re really happy that we were able to find a good solution for you. It means a lot to us that you felt supported throughout the process.
For us, the most important thing is that you always feel seen and appreciated as part of Planet Nusa. We’re so glad to have you in our community and that you feel included—it truly means everything to us.
We look forward to having you with us in the furture.
All the best
Team Planet Nusa🪐
Reply from Planet Nusa
Kære Franziska,
Tusind tak for din anmeldelse! 🌟
Det betyder rigtig meget for os, at du oplevede en meget hurtig respons og hjælpsom assistance.
Vi er her, hvis du får brug for noget igen!
De bedste hilsner
Team Planet Nusa 🪐
Incredible exercise wear that’s both…
Incredible exercise wear that’s both comfortable and nice looking! Highly recommended for any type of workout and everyday casual looks
January 6, 2026
Unprompted review
Reply from Planet Nusa
Hi Katja,
Thank you so much for your kind review! 💛 We’re thrilled to hear you love your Planet Nusa exercise wear — both for workouts and everyday wear. Your recommendation means a lot to us. Stay cozy and stylish! ✨
Best wishes,
Team Planet Nusa 🪐
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Company that treats their employees…
Company that treats their employees terribly.
December 29, 2025
Unprompted review
Reply from Planet Nusa
Dear Beatrice,
Thank you for your review. We’re sorry to hear that you have a negative impression of how we treat our team members. We actively work on creating a supportive work environment and improving employee wellbeing, and we are working on getting better every day.
Best wishes and a happy New Year,
Team Planet Nusa 🪐
returns are £13 & need printer
International customers beware. Made an international order for two items. Both fabric and fit were poor so I decided to return. The only option was a £13 prepaid label (!) with no print in store option. Postage to Europe typically costs £7-10. I spent over £20 ordering and returning a package I can't print a label for.
December 11, 2025
Unprompted review
Reply from Planet Nusa
Hi Lucy,
Thank you for taking the time to leave a review — we’re really sorry to hear that your international order didn’t meet your expectations and that the return process has been frustrating for you. We understand how disappointing it can be when shipping and return costs add up. We’d love to look into your specific case to find a good solution. Please feel free to call us or email hiya@planetnusa.com — we’re here to help!
Best wishes and a happy New Year,
Team Planet Nusa 🪐
Always sold out and bad search funktion…
Always sold out and bad search funktion om mobile devices.
October 1, 2025
Unprompted review
Reply from Planet Nusa
Kære Frants
Tak fordi du deler din oplevelse. Vi er selvfølgelig kede af, at du ofte oplever varer er udsolgt hos os, og at søgefunktionen på mobilen driller.
Vi arbejder allerede på at forbedre lagerstyring og mobiloplevelsen, så det bliver lettere at finde varer – og at vi har flere på lager.
Din feedback hjælper os med at blive bedre — tak for dét.
De bedste hilsner,
Team Planet Nusa 🪐
International order
I just had a wonderful experience with their customer service team! I accidentally placed an order in the wrong size, but they responded quickly and were incredibly kind and helpful in getting everything corrected. Despite of the time difference (I’m in New York) the process was fast, smooth, and completely stress-free. It's rare to find service that is both effective and so genuinely considerate.
I truly appreciate their support and highly recommend them.
August 22, 2025
Unprompted review
Reply from Planet Nusa
Thank you so much for your kind words and wonderful review – it truly means a lot to us 💚
We’re so happy to hear that we could help quickly and make the process smooth and stress-free, even with the time difference.
It’s always our goal to provide both great service and a great experience, so we really appreciate you sharing yours with us.
We look forward to the next time you shop with us!
Best wishes,
Team Planet Nusa🪐
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Simply a joke
Simply a joke! I had ordered some pants that after 3 weeks have still not arrived. I keep getting the same answer ‘your order is packed and will be picked up very soon’. This has still not happened and in the meantime, money has been drawn from my account days ago, which is also not allowed until goods are being shipped
December 14, 2024
Unprompted review
Reply from Planet Nusa
Dear Carsten, ❤️
I’m truly sorry to hear about your experience – that’s certainly not the impression we want to leave! I’ve requested your details so we can look into the matter and find a good solution for you. <3
Have a wonderful day 💫
Best regards,
Marie – Planet Nusa 🪐
Fantastic collab betjene Planet 🪐 Nusa…
Fantastic collab betjene Planet 🪐 Nusa and FC København kvindehold 🦁🤍💙- Love all the styles
November 23, 2024
Unprompted review
Reply from Planet Nusa
Kære Lene,❤️
Tusind tak for din anmeldelse! Vi er utrolig glade for at have dig som en del af Team Planet Nusa. Hvor er det dejligt at høre, at du syntes om vores collab med FCK.💛️
Hav en fantastisk dag 💫️
De bedste hilsner,
Marie - Planet Nusa
Excellent customer service
I am giving my experience five stars because, despite having some problems with the shipment (not Planet Nusa's fault), the staff at the company were really helpful with dealing with my problem and helping me find a solution.
In addition, the product is of good quality and fits me well.
November 4, 2024
Unprompted review
Reply from Planet Nusa
Dear Emma, ❤️
Thank you so much for your review!
We are incredibly grateful to have you as part of Team Planet Nusa. It’s wonderful to hear that you had a great experience with us. We look forward to welcoming you back soon so we can continue to provide the same excellent service. 💛
Have a fantastic day 💫
Best regards,
Marie - Planet Nusa
Amazing products and cute designs
I have around twenty items of planet nusa now. I love the designs and the fit of all the products. The quality is very good. Especially the LS2, I own it for 2 years now and it still looks like its brand new after washing it several times. Unfortunately on one of my leggings the planet nusa logo came off, even though I washed it inside out and on hand wash.
Ordering to the Netherlands is easy and quick. It takes around 3 business days for the delivery. It always come with a cute card. The website doesn't work properly when you use the Dutch website. If you put it on English it works fine.
When I was in Copenhagen I obviously had to visit the store, the staff was so friendly!
October 11, 2024
Unprompted review
Reply from Planet Nusa
Hi Laura,
Thank you so much for your kind words and for being such a loyal Planet Nusa fan! 🌟 It’s fantastic to hear that you love the designs and products.
I’m sorry to hear about the logo on your leggings – we’ll gladly look into this for you if you’d like.💙
Thank you again for the support – we’re here anytime you need us!
Best regards,
Marie - Planet Nusa
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Great products and a great service…
Great products and a great service team. Can really recommend buying online or visiting their lovely shop in Copenhagen.
April 22, 2024
Unprompted review
Reply from Planet Nusa
Dear Chris 🤩
Thank you so much for your kind review ❤️ It's very much appreciated! We love that you love our brand!
We are looking forward to helping you out another great time.
Emma O - Planet Nusa 🪐
Reply from Planet Nusa
Hey Caroline ❤️
Tusind tak for at du har taget dig tid til at skrive en så fin anmeldelse af os! Vi er så glade for at have dig med på teamet.
Vi ser frem til at se en ordre fra dig igen, så vi kan yde den samme gode service 💫
Ha' en skøn dag!
Caroline M - Planet Nusa
Leggings are NOT squat-proof
Be aware that their leggings are NOT squat proof. They are super see through and I’ve also seen others at the gym having the same problem. It’s unfortunate because their designs are cute.
March 3, 2023
Unprompted review
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