I've placed 3 orders w Planet of the Vapes. This specialty company has invested a great deal of effort into making an exceptional experience with solid product and customer service. I found the videos... See more
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Review summary
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I've never met with customer service at this level. A1, 1st class, 10/10 all descriptions fit!! So many problems with my orders being shipped to UK. Hats off to POTV customer service. You helped to ma... See more
Another great purchase from POTV. I try to give POTV my business when possible because of their outstanding customer service. If there is ever any question or problem you can speak to a person right a... See more
These guys are the vape specialists. I recieved good service and a very well engineered house designed bubbler for my Arizer. It's obvious that some real thought went into the glass piece.
Company details
- #7 of 36 best companies in Vaporizer Store
- #8 of 30 best companies in Tobacco Shop
Information provided by various external sources
Planet of the Vapes has been selling online since 2008 with a focus on providing only quality vaporizers and grinders to our customers. We don’t sell every vaporizer on the market. We only sell the vaporizers that we believe in and use ourselves. Every vaporizer we sell is backed by the full manufacturer’s warranty.
Written by the company
Contact info
United States
- hello@planetofthevapes.com
- planetofthevapes.com
4.6
Excellent
24K reviews
Asks customers to review
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As always
As always - prompt response. Excellent products, quality, and pricing. Helpful and friendly staff.
June 24, 2026
Unprompted review
great customer service
great customer service, took care of problem quickly, always a quick response
June 3, 2026
Great retailer
Great retailer. They really followed through on a return, and I ended up purchasing the POV Lobo, which is terrific.
June 3, 2026
Great customer service!
This was my first experience diving into the world of dry herb vaping. Through a little research potv came up as having the best vape for the price. I purchased the lobo and I am absolutely loving it. I purchased the adapter for my bubbler but it did not fit well. What was impressive was they shipped me another glass piece to add to the adapter which would make it fit better free of charge because they didn’t want me to make it work… which was me wrapping a bit of tape around the neck. I thought it was a really nice gesture and can’t wait to use it with the new glass piece. Also, they are really quick with responses and are eager to help give you a great experience. The guarantee was what sold me. For being a large investment, knowing that if I didn’t like it I could return it was nice to have as an option. The vape is high quality, and designed well. I would, and have recommended this product/company to others.
June 24, 2026
Unprompted review
Great company if you are into vaping
Great company if you are into vaping. Gives premium products for very great prices.
June 3, 2026
They are a great company to work with
Responded approriately when I had issues with previous orders. Very professional business response to making your purchase right. Great product line. Thank you!
June 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sweet and sour experience
Well, very first thing to take in count is that they just deliver through USPS. That’s such a disappointing experience. It’s been over 12 days and nothing about my order. I’ve been speaking with the Planet of The Vapes customer service agents which are willing to help me (that’s very appreciated). However, I’m desperately waiting to use the POTV Lobo.
I guess it’s a great product (Haven’t tried it yet), so i hope it’s worth the wait, but the very downside is the shipping.
I was buying it for my birthday and it won’t arrive so I guess all i can do is wait.
I really hope the shipping at some point will get better so you can track your order more accurately and be sure that everything is delivered. In my case, USPS put the order as delivered. However, nothing arrived.
I hope this reship will arrive fast so I don’t have to wait this excessive long time just for getting my order. Again, I really hope it’s worth the wait.
They are very helpful, i wouldn’t say it is “REALLY FAST” to get help, but at least they will try to reply the same day. Haven’t heard about my order nor the reshipping, but i’m really excited to try the Lobo once it arrives.
I don’t know if they will give me something as a compensation (I guess the compensation is reshipping the order I NEVER RECEIVED). However, some glass attachment or bong would be appreciated to match it with the POTV Lobo once it arrives, because it’s been such a long wait for receiving it.
Again, i’m very excited for trying it, I hope this time it arrives. :/
June 22, 2026
Unprompted review
Reply from Planet of the Vapes
Hi Pedro,
I'm sorry, waiting over 12 days, having your order marked as delivered when nothing arrived, and missing it for your birthday is a lot to deal with, and I completely understand the frustration. My name is Miguel, and I'm part of the POTV team. We hear you on everything you've shared, and we want you to know your replacement will be sent out with signature required so we can make sure it actually lands in your hands this time. We've been reaching out to your iCloud address and will be sending you an email there now to make sure you are fully taken care of, Pedro, we appreciate your patience more than you know.
Miguel
Super fast shipping and trustworthy…
Super fast shipping and trustworthy company!!! A+ 10/10
January 28, 2026
About temperature
That is good, but it isn’t possible to set or save the temperature you want to use regularly
June 2, 2026
The Best of the Best!
The best name! The best vapes! The best price! The best customer service! What can I say, but Planet of the Vapes is the best!
June 22, 2026
Unprompted review
The PoV Lobo is an outstanding product…
The PoV Lobo is an outstanding product in all respects and PoV's customer service is prompt, helpful and accurate.
June 2, 2026
return POTV customer
ease of website navigation; delivery was quick; would have been 5 stars, but exact item was not available
June 2, 2026
My experience was horrible!!!
June 1, 2026
Reply from Planet of the Vapes
Hi Roland,
I'm sorry, a horrible experience is the last thing we ever want for anyone, and I genuinely mean that. My name is Miguel, and I'm part of the POTV team. I've sent you an email directly so we can hear exactly what happened and make sure we turn this around for you. We'd love the chance to earn your trust back, Roland.
Miguel
Planet Of The Vapes Is The Prime Source!
Planet Of The Vapes offered not just great products and selection of products, they also provide a wealth of information which was very beneficial in helping me decide on my purchase. I will be back again for more!
May 27, 2026
The Lobo is everything it’s advertised…
The Lobo is everything it’s advertised to be. Versatile and powerful or effective as you want it to be….. one of the best purchases I’ve made in this cannabis environment ever.
June 1, 2026
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