Have experienced a few problems with Play OJO when attempting to deposit/withdraw funds. The site often crashes during game play and for some reason wont let me play free daily games everyday causing... See more
Company replied
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See what reviewers are saying
Withdrawals take ages despite them saying that every withdrawal goes through a review process and 95% are completed in minutes, I've never seen this in my use. Their moto is quite funny, "What you win... See more
Company replied
They have great selection of games, however I’ve experienced a lot of disruption while in play. 2 days ago I was playing lava fortune’s 2 eventually got the bonus and then it kicked me out of the game... See more
Company replied
Thieves, Thieves, thieves. I’ll report until they are shut down… U loose there are no restrictions, once u win and try to withdraw they will want verification the more u send the more they will deman... See more
Company replied
Company details
About PlayOJO
Written by the company
PlayOJO is an award-winning online casino and bingo site, which is dedicated to ensuring our players ‘feel the fun’ and enjoy online gaming in a fun, fair and safe environment. Established in 2017, we initially launched in the UK before expanding into Sweden, Canada and Spain and are now active in 10 markets globally.
Since its launch, PlayOJO has become one of the fastest-growing online casinos. It has been recognised across the industry with awards, including ‘EGR’s rising star’, ‘Best New Bingo Site’ and ‘Best Slots Site’ at the WhichBingo Awards, as well as two honours at the 2021 Social Media Awards.
PlayOJO is home to more than 3,000 games, including our unique Equaliser Bingo room where everyone has an equal chance of winning. Players can also enjoy the world’s leading online slots, table games, game shows and live casino games.
Contact info
United Kingdom
- support@playojo.com
- playojo.com
You should know
2.3
Poor
16K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
App is unbelievable
App is unbelievable, fast payouts and very helpful
October 16, 2026
Unprompted review
Reply from PlayOJO
Hey Callum! Thanks for your review and awesome feedback. Huge variety of worldwide games at your fingers tips, quick withdrawals and none of the hassle. Keep the 5 stars coming!
Avoid this site thief’s!!
Avoid this site thief’s!!! Take take take constantly needs reporting !
October 16, 2026
Unprompted review
Reply from PlayOJO
Hi Natalie, we get it and it can be proper frustrating when winnings play hard to get! Plenty of folks do win and have a blast here, so maybe luck just hasn’t swung your way yet… or the fun’s in the spin, not just the win! Remember, all our games run on RNG and RTP tech, that’s pure, unshakable randomness with no funny business. For more info jump on Chat, happy to help.
I searched for new game selection page…
I searched for new game selection page and the lobby found it speedy, but a bit slow.
October 14, 2026
Unprompted review
Reply from PlayOJO
Hey Wadi! Huge variety of worldwide games at your fingers tips, quick withdrawals and none of the hassle. Updates and maintenance are ongoing to ensure we are providing you with the best platform of entertainment. If you need us to check jump on Chat, here 24/7.
For this session
For this session, love the bonus round for sure, but slightly clunky.
October 15, 2026
Unprompted review
Reply from PlayOJO
Hiya Ogulbas! Thanks for your review and regarding our games. OJO provides more game play with your Kickers, no wagering an OJOplus win or lose, your on the right track. Stick with us to feel the fun!
Deposit history matched no lie which…
Deposit history matched no lie which made the session feel easy, though support lagged.
October 12, 2026
Unprompted review
Reply from PlayOJO
Hi Umar! Fun and fair glad to hear. Whilst Marcus (Bot) will assist you with a speedy reply, you can ask to speak to crew member at any time if you need additional support. Please bear in mind that our Chat works like Messenger when we are busy and we’re working through the list to help all our OJOers as quickly as possible. The OJO Crew can also be reached via DM on Facebook, and X.
From my side
From my side, i only played a short session after that after the reload, though support lagged.
October 15, 2026
Unprompted review
Reply from PlayOJO
Hey Yameen! Technical issues like freezes or logouts shouldn't happen, however it they do, spins complete on the server and results are saved. We can have a look on what happened, just send over more details through to support@playojo.com
My submitted card image is still…
My submitted card image is still awaiting allocation after five days.
October 13, 2026
Unprompted review
Reply from PlayOJO
Hi Ihab, we sent a request for your details via Trustpilot so we can take a proper look but you didn't ping us back. Verification checks are a legal requirement we can't rush but 5 days is way too long. Contact us directly and ask for a live chat with our Crew. We aim to give you one clear and honest update on where it stands. You've done everything asked of you and you deserve a straight answer.
Good bonus setup for sure
Good bonus setup for sure, though support lagged.
October 13, 2026
Unprompted review
Reply from PlayOJO
Hiya OJOer! Thanks for your review and great feedback regarding our free games. OJO provides more game play with your Kickers, no wagering and OJOplus win or lose, your on the right track. Ensure you are using the latest version to prevent lagging.
Payout worked first try no lie while I…
Payout worked first try no lie while I was playing Starburst, but slightly clunky.
October 14, 2026
Unprompted review
Reply from PlayOJO
Hi Falcon! Fabulous news straight in, no waiting, no wagering and the best variety of games to go with it. That's a clean sweep and make sure you have updated the latest version to ensure no issues on your games.
Cashback came out minor
Cashback came out minor, but it showed in the balance in that session, but slightly clunky.
October 13, 2026
Unprompted review
Reply from PlayOJO
Hey Dakhil! Technical issues like freezes or logouts shouldn't happen, however it they do, spins complete on the server and results are saved. We can have a look on what happened, just send over more details through to support@playojo.com
The request says waiting on me
The request says waiting on me, but there is no outstanding message or document task.
I checked inbox and email before asking.
Same status afterwards.
October 13, 2026
Unprompted review
Reply from PlayOJO
Hiya Augustin! Appreciate your feedback and we kindly asked you to provide us with your account info via Trustpilot but nothing arrived. Not to worry as we want to get to the bottom of this and if something has stalled our side we will fix this. Please jump on Chat, here to help 2/7.
On this run
On this run, tried it twice, then came back because mobile behaved on mobile, though not perfect.
October 14, 2026
Unprompted review
Reply from PlayOJO
Hiya Theodore, super happy to hear you came back to us. Always happy to accept any suggestions to improve our entertainment platform, pop on Chat happy to help.
Small deposit showed up by the weekend…
Small deposit showed up by the weekend after I played on my laptop, though support lagged.
October 12, 2026
Unprompted review
Reply from PlayOJO
Hey Baaqee! Shout it from the roof tops, no wagering and genuinely fair, that's the foundation we built. Please bear in mind that our Chat works like Messenger, when we are busy and we’re working through the list to help all our OJOers as quickly as possible.
the request cannot be edited despite a…
the request cannot be edited despite a typo added by the form!
October 12, 2026
Unprompted review
Reply from PlayOJO
Hi Pierangelo! Once info is provided on registration then if there are any errors we would kindly request files to confirm new info. Please contact us on Chat so we can assist you further, happy to help.
Nice layout
Nice layout, easy to find my favorite slots, with one small issue.
October 13, 2026
Unprompted review
Reply from PlayOJO
Hiya OJOer! We will take the 3 out of 5 and work on the other 2 stars. Please get in touch with us on Chat happy to assist with any small issue.
Been playing for months honestly
Been playing for months honestly, though support lagged.
October 12, 2026
Unprompted review
Reply from PlayOJO
Hi OJOer, we understand how disappointing it must have been to have this experience and understand that this experience did not meet the standard we aim to provide. We would be happy to take a look please DM us on Facebook or X, happy to help.
That free-play link sends me to a game…
That free-play link sends me to a game marked unavailable for my account
October 14, 2026
Unprompted review
Reply from PlayOJO
Hi Akyildiz! Technical issues like freezes or issues with location shouldn't happen, however it they do, we would like to take a look for. Just send over more details to our Crew on chat, here 24/7.
Oliver vom Support Ticket half mega
Oliver vom Support Ticket half mega, but slightly clunky.
October 15, 2026
Unprompted review
Reply from PlayOJO
Hiya Giorgia! We would like the chance to take a proper look and so get in touch get in touch either on Chat or email at support@playojo.com alternatively DM us on Facebook or X.
Reply from PlayOJO
Hey Navarro! We are always working to improve our services, and understand that this experience did not meet the standard we aim to provide. If you have any further concerns, please DM us on Facebook or X as an alternative.
Simple app layout lets go which made…
Simple app layout lets go which made the session feel easy, though support lagged.
October 13, 2026
Unprompted review
Reply from PlayOJO
Hi Olga, thanks for taking the time to provide feedback. We want to start by sincerely apologising for the frustration and inconvenience you’ve encountered. We would like the chance to take a proper look and so get in touch get in touch either on Chat or email at support@playojo.com alternatively DM us on Facebook or X.
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