ordered on Friday 25/9 een pakket with…
ordered on Friday 25/9 een pakket with delivery on Saturday at my home. The courier PostNl didn't even make an attempt to deliver the package and send it straight to the postpoint nearly 300 meters aways form my home. The package is too large and heavy for me to handle as I am currently recovering from an operation.
contacted Plein be and their answer was in principle tough luck you have to pick it up and or send it back. They claimed to have contact PostNl but that doesn't solve the problem.
They could have solved the problem in sending a new package to my home address ensuring delivery and letting the package return from postpunt. But they chose not to and it wouldn’t have cost them anything!!!
Reply from Plein
Dear,
Thank you for your review; we have received it.
We’re truly sorry to hear that your order wasn’t delivered to your home and was instead sent to a pickup location. Especially given that you’re recovering from surgery, we fully understand that picking up a large and heavy package isn’t an option for you.
We’re also sorry that your interaction with our customer service team made you feel like you had to figure it out on your own. That’s certainly not how we want to help our customers. Even when the delivery is handled by the carrier, we believe it’s important to work together to find a suitable solution.
We take your experience and your feedback regarding the delivery very seriously. We’d like to get in touch with you to personally review your order and the options for delivery or return.
We sincerely apologize for the inconvenience and for the way you experienced this.
Best regards, Deborah - Plein.nl