Polarbackup Reviews 

My 2TB Lifetime subscription purchased in January 2021 is still active in May 2026. Upload speed of 1.8mbps, but for archive data, it's fine.

They solved the problem within 2 days.

I paid a premium for a so-called lifetime subscription. It was not cheap, but I decided to buy it considering that it was only one time payment. Then my account was abruptly cancelled in under two years. To make matters worse, all my data was erased without any prior notice. Feels like a complete scam

Quick response time and suggestions were made to fix my problem and they worked.

I paid for a "lifetime" - 5TB backup - I had almost 3TBs backed up with them. I was moving to a new computer and I noticed my Polar Backup client had signed me out. I was unable to reset my password so I sent a support request to reset my password, so I could reinstall and restore my personal data.

This was their response.

First and foremost, we extend our sincerest gratitude for your support as a member of the Polarbackup community.

It is with a heavy heart that we must inform you of the permanent closure of Polarbackup accounts associated with lifetime subscriptions. This decision was not taken lightly but was deemed necessary due to the evolving landscape of operational costs. Our unwavering commitment has always been to offer a reliable, secure, and sustainable backup solution. However, the increasing operational expenses have posed significant challenges to the long-term viability of our lifetime account offerings.

Despite our best efforts, and after issuing numerous notification alerts via email starting from early March 2024, we regret to inform you that those who did not seize the opportunity to upgrade their accounts have unfortunately forfeited access to them.

We deeply appreciate your steadfast support throughout the years as a Polarbackup user. We understand the inconvenience and disappointment this closure may cause, and we extend our heartfelt apologies for any disruption to your cloud backup service. Regrettably, please be aware that any data associated with your lifetime account has been permanently deleted and is irretrievable.

Once again, we express our sincere gratitude for your understanding and patience during this transition period. Should you have any further inquiries or require assistance, please do not hesitate to contact us.

Best Regards,

They not only deleted almost 3TBs of my personal data - they closed my account without ever notifying me.

I've searched for emails from them (spam included) and found nothing. Their operational costs went up so I have to "upgrade" my account in order to keep using a lifetime subscription that I already paid for?

Yeah, I don't think so.

How can you upgrade a "5TB - Lifetime" account?

I've started a complaint with the BBO for this company.

AVOID POLAR BACKUP LIKE THE PLAGUE!!

Looks like I am not the only one. Like so many I got scammed when they stopped my lifetime data plan of 5GB of which I paid handsomely to a yearly plan, without my knowledge.

Now they just deleted all my data. Luckily I did not have to use the backup.

So remember

AVOID POLAR BACKUP LIKE THE PLAGUE!!

Great value and timely, courteous support.

Bought a "Lifetime" online storage package that lasted a few years, then was told it was no longer honored.

Very disappointing experience with them. Originally purchased a lifetime deal, but later I was forced to subscribe to a paid plan to keep my account active, which ultimately led to my account being deleted cause I didn’t subscribe. Just avoid them

Polarbackup sold "lifetime" plans then reneged on them. I have reason to suspect this was the plan all along--get people to start using the service then threaten to delete their data unless they upgraded. So I'd be VERY careful using them.

This company is dishonest and planned to be all along. Again, they sold me a lifetime account for cold 6 terabytes of cold storage for data I didn't need on a daily basis. I though it would be safe until I needed it. But no, they deleted my account with no notice and basically laughed at me for believing they were telling me the truth about a "lifetime" account. Don't trust your important data to these thieves. You will be sorry.

Bought a "lifetime" account in 2020 - but they deleted it a few years later.
Disappointing, and unfair on customers.

Just realized my lifetime subscription was cancelled and data was deleted. So there it is, if you like to ripped off, you found the right company.

Same, I bought lifetime 5TB plan and now Polar just deleted it, as it "was deemed necessary due to the evolving landscape of operational costs" - SO Pay us for lifetime to help finance our businesses start up, and once we are there, we will just do whatever we want and delete your data. This is truly disgusting. Don't trust your backup to a business who specialises in disregarding agreements and deleting your data, without remorse.

Dont Trust Polarbackups Company
I had a lifetime backup and they have removed it without a proper notice. Sad part is deleted all my contents which I backed up years ago. Neither I have access to any data nor any storage space for the amount I paid for the lifetime subscription. It was a big scam from the company to raise initial capital and eventually stopping the service.

I had a lifetime backup and they have removed it without a proper notice. Sad part is deleted all my contents which I backed up years ago. Neither I have access to any data nor any storage space for the amount I paid for the lifetime subscription. It was a big scam from the company to raise initial capital and eventually stopping the service. BIG SCAMMERS!!! BEWARE!!!

SCAMMERS! - Avoid them
They deleted my LIFETIME subscription and all my data because I did not renew the upgrade (‘additional pc/user’) I bought afterwards for 2 consecutive years.
So, instead of just cancelling the upgrade they had the brilliant idea to cancel my whole account…
Obviously they found excuses to justify this, the truth is that it was mentioned nowhere that buying the upgrade would have turned my lifetime subscription to a yearly one (how stupid is this??!)
Stay far from them, they are just damn unprofessional scammers.

I paid for "lifetime" Polar backup, but now they say it's no longer available. I don't care what issues they are having; they advertised and sold the plans as lifetime. Isn't that false advertising? Regarding them sending out emails, I deleted correspondence from them without reading. I had "lifetime," so why would I want to pay for it again? They need to eat it on the the lifetime customers & make up for it with new customers/plans.

They simply deleted account and then asked me to make a new one by paying. What happed to my payment for lifetime account? Even if you are that big a scamster, refund my money if you cannot honor your word

I thought I had a lifetime backup plan. I attempted to login to fetch files - the only copy of which I had was in this 'cold storage' location - only to discover my account has been deleted!

What an absolute scam. This is shocking. This is a disgrace. I hope anyone reading this review can be saved from doing any business with this most untrustworthy of storage providers. W***ers.