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polette - Brussels Reviews 23

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TrustScore 4 out of 5

4.0

Optician
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68 rue du Marché aux Herbes, 1000 Bruxelles, Bruxelles, BE

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Company details

  1. Optician

Written by the company

Opticien en ligne depuis 2011, polette dessine et produit montures + verres dès 30€ ! Découvrez plus de 2000 montures en ligne et personnalisez avec des verres solaires, unifocaux ou progressives de haute qualité.Visitez nos showrooms pour un test de vue gratuit. ---------------------------------------------- Ontdek meer dan 2.000 glazen vanaf € 30, ontworpen door onze designers. Koop online en ontdek hoogwaardige, trendy brillen, zonnebrillen en multifocale glazen. Bezoek onze showrooms voor een gratis oogtest ---------------------------------------------- Online optician since 2011, polette designs and produces frames + lenses starting from €30! Discover more than 2,000 frames online and customize them with high-quality sun lenses, single vision or progressive lenses. Visit our showrooms for a free eye test.

Contact info

  • 68 rue du Marché aux Herbes, 1000, Bruxelles, Bruxelles, Belgium

4.0

Great

TrustScore 4 out of 5

23 reviews

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Rated 5 out of 5 stars

I was today there for my glasses ,I…

I was today there for my glasses ,I received the best customer service,I definitely recommend 100% ,starting from the excellent staff who help u in everything with kindness, till the quality of glasses the affordable price with a best quality,I will definitely recommend it ,I left very satisfied,the employee who help me was one of the best 😊

January 23, 2026
Unprompted review
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Reply from polette - Brussels

Thank you for your fantastic review.

We’re thrilled to hear that you had such a positive experience and felt well taken care of from start to finish. Providing attentive service and great quality at an accessible price is exactly what we strive for.

Your recommendation means a lot to us, and we’re delighted you left fully satisfied. We look forward to welcoming you again.

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Rated 5 out of 5 stars

A good experience I will never forget

As later as I can remember I always ordered my glasses at Polette eyewear. It is such a great experience: I was in a bad time, not accepting myself and I went to Polette Brussels’ showroom. Many Polette’s workers were there and helped me to find the right eyewear model. Since then, I usually order all my glasses there, having a wonderfull service; the chat is helpfull when I have issues, questions or even if I want advices. The goods quality is really good, my glasses went through many storms and are always alive. I recommand you to try, trust me.

October 31, 2025
Unprompted review
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Reply from polette - Brussels

Thank you for sharing such a meaningful experience.

We’re truly touched to hear that your visit to our Brussels showroom was more than just about finding glasses, and that our team could support you at an important moment. That’s exactly the kind of experience we hope to create.

It’s wonderful to know you’ve continued to trust us over the years and that both our in-store and chat teams have been there when you needed advice or assistance. Your loyalty and recommendation mean a great deal to us. We look forward to welcoming you again.

Rated 5 out of 5 stars

Amazing experience

Amazing experience, customer since years, 4th time I buy glasses from Polette.
On my last order, it's was a mistake on my diopter when I received my new glasses.
after discussion with Ronny from the support team, they fix the problem and send me the good diopter some week later.

July 16, 2025
Unprompted review
polette - Brussels logo

Reply from polette - Brussels

Hello Nordin, Thank you so much for your continued trust in polette – 4 pairs and counting, wow! We're thrilled to hear you've had amazing experiences with us over the years. We’re also glad Ronny from our support team was able to quickly step in and make things right with your last order. Your satisfaction means the world to us, and we're always here to ensure you see things clearly (literally and figuratively). Looking forward to helping you find your next perfect pair!

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