poltronesofà Reviews 

Ridiculously SLOW delivery times... up to 2 to 3 months waiting. Will not let you buy even a cushion or lamp straight from the floor showroom, has to be ordered with months and months waiting to get the item/s 🙄😏😒

I purchased a £3000 pound sofa on the 7th July 2027, within 7 days l filled in a form with photos pointing out that the material was sagging and heavily creased and the back (fixed) cushions were flat, they sent an inspector who told me that was normal and they had no concerns, l pointed out that my brand new £3000 pound sofa looked like l had dragged it out of a skip and l had more than a few concerns, apparently the back cushions are feather filled and you are supposed to reshape them constantly, this by the way is impossible and makes no difference, l am in dispute with the company but of course they do not want to discuss this any further and l'm being fobbed off, l urge people not to buy this brand.

Ordered a sofa and snuggle chair. Upon delivery a defect to the snuggle chair was seen. An engineer attended and inspected - a full structural fault was found whereby it appears the chair had been dropped from height at some point during transport. He was unable to repair and placed a report stating the chair should be replaced. Two weeks later we hear back from SCS/Poltron who state they cannot replace the chair as they can’t find it on their own website! They instead offer us a contribution towards the repair. We now need to go into the store we ordered from to find the code for the chair to provide to Poltron as we’re not accepting a repair for a structually damaged chair. This whole episode with Poltron is a farce and would be laughable if it werent for the fact that we spent a considerable amount of money on the chair. I would not recommend Poltron for either the quality of their goods or their customer service.

This is an update after my last review and the customer service.

We purchased a sofa, which was delivered in February. The quality of this product is completely unfit for purpose, and the sofa is now barely usable. The issues have worsened significantly over time, with the seat warmers completely stopping work today despite having already been replaced previously. On top of that, the back and seat padding has totally flattened exposing the internal mechanisms against the fabric, the built-in speakers have a persistent hiss that forced us to unplug them after never syncing properly with our TV, and adhesive from the supplied easy glides leaked onto and ruined our brand-new carpet.

When we contacted customer service, to resolve these severe issues, their response was unacceptable. The representative dismissed structural breakdown as a "handcrafted variance" and preached T&Cs with an arrogance, insisting that we pay an upfront fee for a technician to even come out and inspect the item. When we asked how to escalate it, she simply told us to take it to the ombudsman or go to citizens advice rather than making any effort to try and help. To expect a customer to pay out of pocket to inspect a product that is falling apart at 8 months, especially after previous repair attempts have already failed, is an absurd way to treat customers. Extremely disappointing quality and shocking aftercare.

I paid for gliders which I didn't need, asked twice for a refund and didn't receive one. After paying over £3000 pound for the sofa was disappointing nevermind the 16 week wait

Poltone Sofa - r So Bad
Appalling, Apathetic, Blase, Disgraceful, Disinterested, just a few words to describe this Company. We ordered a sofa and armchair in earlyJuly with a 14 week wait time. Informed a week before of delivery date of 30th October, accepted this and disposed of our old settee a day days before.

On the day of delivery the van drivers could not find our goods and spent 40 mins on the phone to the warehouse who were no help. Told someone would ring us - no-one did. My Husband spent all afternoon trying to get an answer, rung the store, no one could get hold of the warehouse, Manager gone home at lunchtime and no one knew where our furniture was. My Husband went to the store on the Saturday, met with a blase and unhelpful attitude. Told the warehouse didnot know where our furniture was, it was lost. We tried several numbers to ring with no help at all. At this point I was extremely stressed, upset and frustrated. We had nothing to sit on all weekend and no confidence anyone could help us.

Eventually about mid morning on the Monday the store rang to say our furniture had been located in a warehouse in Doncaster and was delivered later that morning. The whole experience has been awful. After sales support is non existent. We asked for reimbursement of the delivery charge, no one can help. They gave us a delivery date, we accepted and they failed to deliver on the day - a breach of the Consumer Rights Act 2015. Store not interested and blatantly lied about "being allowed 2 failed attempts'. We rang the call centre who promised a Regional Area Manager would call us - guess what? No call back. We emailed their social media email address - guess what? Not even a response. They get your money then that is it. The couldn't care less culture is prevalent throughout the company. What a great way to get repeat custom.
WARNING - DO NOT USE THIS COMPANY if you value your sanity.
Read the other reviews on here, wish we had done so before we shopped here!

We needed to replace our current sofas and went into our local store in Telford. We were greeted by Faheem who explained the range of colours, textiles and variety of options open to us if we chose a sofa.
We did purchase a unique sofa with guidance from Faheem, which helped us greatly. Our new sofas will be delivered shortly. Well done Poltronesofa.

Ordered my sofa and buffet mid-July. No communication from them at all. The estimated date has now passed with no update on when I will receive my furniture.
I've spoken to the store (Birstall) a couple of times but they have no info either.
The sales people at the store really over promise as well, telling us that most sofas arrive 4 weeks before the estimate and the said the start of October verbally before providing an invoice which said Nov!
The store makes out like my sofa is being built abroad but I really have no confidence in this statement (because why would they not build them here in the UK?)
Lastly, during the sign up, they ticked 'yes' to all the 'share my data' questions without my consent.
Really not happy with this company and fear for any potential post delivery issues.

UPDATE 09/11/26
I've seen your AI auto reply and already emailed this account. Surprisingly no response from there as yet and still no update. Terrible service from this company

I ordered two Montefiorino sofas instore recently, the delivery is due in January which is fine. The cost for both was about £6k
A few weeks after ordering them I checked the website and saw that they were now on sale at £200 discount per sofa (so £400 less in total).
I contacted the store thinking that they could discount me that amount, but they refused saying that I had a contract with them at the price at time of order. I then asked if I could cancel the order and reorder at the lower price but that was refused as well. I can't even cancel the order altogether which seems crazy!
They suggested I contacted customer services which I did, but they said the same thing, so I'm literally stuck short of taking legal action.
To make matters worse, they are now currently offering a black Friday £100 order discount so I'm now paying £500 more than if I ordered the same sofas now!
I said that if id known price reductions were imminent then they should've told me at point of sale and I would've waited, but the deputy manager who I spoke to claimed that they don't know until the discounts come into effect which I find hard to believe.
I still want the sofas as they're lovely but I won't be buying from them again as their after sales service is awful.
I would recommend buying from a company that values and looks after their customers, which Poltronesofa DO NOT.

Ordered on July 11. Not heard a word from them since. Went down there and just got fobbed off. The tracking service doesn’t work either. The sofas I ordered aren’t available in store anymore so Ii don’t know what’s going on. I’m going to contact the Ombudsman now. They may help. I’m going to push for my money back . Shocking service absolutely terrible

Sofa delivered damaged, 1 month later the spare arrives but it was the wrong part, 1 month later the spare part finally arrived, technician repaired and thought that was it, oh no not with SCS.
Moving house we discovered that the screws had been stripped and impossible to remove without specialist equipment I had to get at my own expense, and when it was finally off and apart, tears and damage from the initial repair were discovered.
SCS are denying everything and refusing to communicate and help solve the problem despite consumer rights so off to the Ombudsman it is, they also claim because it's outside the guarantee (despite it happening in the guarantee) that it's also not their problem and the warranty provider THEY recommend wont fix it because they confirm that it is SCS's responsibility and right.
Save yourself the hassle and go to Sofology, Next or anyone else with common sense and customer services

Ordered sofa back in June with delivery due in September, still waiting with current delivery date end of November!!
Communication is poor and has to be requested every time! :(

Spoke to Jamie about order: 01375826

I placed an order in August, had a call from the finance company to confirm, got a contract and signed it all and have been waiting.

I got nothing from Poltrone and it has been 7 weeks to i contacted them for a delivery date. They said they never completed the order and they tried to call me to do so 3 times, i checked my call logs and there is nothing there.

Now they say they cannot order those same sofa's and that there is no fault on their part.

Jamie was particularly poor in handling our frustration. I asked to complain and he said there is no complaints department. This is against the rights of customers, if you order from here and have an issue according to him you can't complain. Then he said they have a complaints department but he won't refer me to them as he doesn't think its a complaint. He refused outright and said they would say the same thing. Some of the worst service possible, if a customer wants to complain he has the right to. They have set us back months and now we have to choose something else.

If you buy from here and have an issue they won't even attempt to help you. So disappointing

Different models to choose from
Quality
Polite and well trained staff

The salesperson (Kyriakos) was very helpful, patient and cheerful

I have had an absolutely appalling experience with Poltronesofà. I've ordered sofas from other major retailers before and have never experienced such poor communication, broken promises and complete disregard for a customer.

I placed my order in June, when I was initially advised that delivery wouldn't be until October. I explained that this was too long for me to wait, as my husband was undergoing open-heart surgery and I specifically wanted the new sofa in place for his recovery at home. I made it clear that I wouldn't be proceeding with the order if October was the earliest delivery date.

However, the store manager assured me that they had located my sofa in stock elsewhere and could arrange a much earlier delivery. On that basis, I agreed to place the order.

Approximately a week later, I received a telephone call confirming delivery would be in August. Brilliant, I thought. How naive I was!

August arrived – and suddenly nobody knew anything about the promised delivery.

Having already booked and paid for the removal of my existing sofa, I became concerned when I hadn't received any delivery confirmation. I contacted PoltroneSofa, only to be told that the August date I'd been given was incorrect, nobody knew why I'd been told this, and my delivery was actually scheduled for October after all!

I was absolutely furious. The ONLY reason I had proceeded with the purchase was because I had been assured of an earlier delivery. I had explained my husband's circumstances and why this mattered to us, yet nobody seemed remotely interested.

I then had to cancel the collection of my old sofa, losing money in the process.

Over the following weeks, I made numerous phone calls trying to get some answers. Every conversation was met with the same dismissive attitude, a complete lack of empathy and the usual response of "there's nothing we can do."

October arrived – ANOTHER DELAY!

After everything that had already happened, you'd think somebody might have made an effort to keep me updated. Apparently not.

I checked my online account myself, only to discover that delivery had now been pushed back to November. No proactive communication, no explanation, no apology. Just another delay that I had to discover for myself.

More phone calls. More disinterested responses. Still absolutely no resolution.

And today? YET ANOTHER DELAY. Now the sofa is expected at the end of November!

So let's be clear about what has happened here.

I ordered in June, having explicitly explained that I couldn't wait until October. I was assured that an earlier delivery could be arranged, which persuaded me to proceed. I was subsequently told August, then October, then November, and now the end of November.

At this point, I genuinely feel that I was misled into placing an order on the basis of a delivery promise that the company has made absolutely no effort to honour.

And what makes this even more infuriating is that all of this has happened whilst I've been supporting my husband through his recovery from major heart surgery. The whole reason I wanted to arrange everything in advance was to avoid unnecessary stress during an already difficult time. Instead, I've spent months chasing a company that seems completely uninterested in helping.

I've called repeatedly. I've emailed customer services. I've explained the circumstances. And still, nobody has taken ownership of the situation or offered a meaningful resolution.

I appreciate that delays can happen. What I cannot accept is being persuaded to place an order based on assurances that weren't honoured, being given incorrect information, repeatedly having delivery dates pushed back, and then being treated as though I'm an inconvenience for expecting the company to deliver what I've paid for.

Poltronesofà, I'd genuinely like someone to explain how you consider this an acceptable way to treat a customer. Who is taking responsibility for this, and what are you actually going to do to put it right?

I am beyond disappointed and frustrated. What should have been an exciting purchase for our new home has turned into months of unnecessary stress.

If you're considering ordering from this company, please think very carefully before relying on any delivery promises you're given.

AVOID. AVOID. AVOID.

We had a good experience with the store and the salesperson. They had the product, colors and fabric that we wanted. The sofa was delivered even before the due date. Although the delivery people did a good job, they did not know anything about the product itself. A manual or more information on the sofa and its mechanics would have been appreciated. The construction seems good so far except that the stapels were not as we would have wanted to attach the fabric to the frame. We are very happy with the sofa so far.

Review of Poltronesofà, Dartford

I visited the store today and was welcomed by Andy. He was very polite and just quickly told me of the vast choice of fabrics to choose from before leaving me to browse the store at my leisure. The store itself is very easy on the eye, well laid out with a wonderful array of fabric colours; it was clean and tidy and a joy to be in. I had seen 4 sofas that I liked and Andy sent me quotes for my 2 favourites so that i could go and have lunch and ponder my choice. Andy was genuinely very helpful. After my lunch I happily returned, sat on all 4 sofas again before making my decision. Then came the colour choice and Andy brought over all the swatches i had liked to the sofa to help me find the the colour and fabric I liked best. It was great fun. Andy had such patience allowing me time to mull over the combination choice most suitable for my room and I have to say he gave first class customer service from beginning to end and I had the most enjoyable time of what could have been quite daunting as there was so much choice, and now I am looking forward to getting the sofa and chair which I just love. I fully recommend this store . . I am so happy 😊

I placed an order for a sofa at their store in Beckton, East London at the end of July. I was told the sofa would have bee delivered at the end of October. It was a long time but still acceptable. Since then, I have heard nothing from them. I had to check the website to track my order and see that the delivery had been postponed until November 13th, which was not ideal but still acceptable. Now the delivery has been postponed until November 26th. This is definitely not good customer service. When I complaint, they said their terms and conditions mention a possible 4 weeks delay. That had definitely not being mentioned when the order was placed. I find the whole process far from smooth and their attitude very misleading.

Do not buy from this company they rob and cheat customers all the time especially older people go and buy from a reputable company believe me I have paid the price for dealing with this company if you don’t believe me just go to there complaints page and see all the bad reviews