Pomellato Reviews 

I wish I had read Trust Pilot's reviews before I ordered from Pomellato and attempted a return that the company itself approved. Pomellato has no incentive to resolve the issue and has clearly done absolutely nothing to do so. This is especially egregious given that the error in the return label THEY provided created the problem in the first place, almost as if they did it intentionally in order to avoid refunding returns. The Waybill states, " Duties and Taxes Unpaid" when this was a return package REQUIRING NO DUTIES OR TAXES.
I began attempting to contact Pomellato about the return parcel's hold at Milan customs on September 15. I sent 5 emails to their recommended email address, xxxx over the next 8 days. I contacted them twice on the website itself. I never received a response. I called the Customer Service number, 929.627.1967 several times with no return calls. I finally spoke to a human on September 18, who reported that THIS HAPPENED FREQUENTLY, but nothing came of the call. I contacted DHL who gave me the number for the DHL office in Milan who sent me to their Customs division who informed me that they had sent several notices to Triboo c/o Nippon Express regarding the customs hold but had not received any response. On September 22, I then called Pomellato Corp in Milan, Italy to seek their assistance. I was given the phone number and the email address for the Pomellato logistics department at the corporate headquarters. Neither my phone message nor my email have received any response. Not one time has Pomellato returned my 5 emails or 6 phone calls. I only spoke with a human twice when someone actually answered the phone. However all of those efforts were to no avail. My $2500 retun necklace is stuck in customs in Milan,Italy, and no refund is forthcoming. Super disappointing

AVOID POMELLATO !!
Pomellato’s quality is worse than even low-end fake jewelry.
One of the worst customer service experiences I’ve ever had.
We bought a black diamond ring from Pomellato a few months ago. After only a couple of weeks, the black finish started to wear off. Since we bought the ring specifically because of its black color, we returned it, expecting it to be repaired or replaced.
After several weeks, Pomellato’s response was unbelievable: they told us that this is completely normal and that because the ring had been worn, they could do nothing about it.
How can it be “normal” for the main feature of a luxury ring to disappear after just a few weeks? And if we want the black finish restored, they expect us to pay €120.
Unacceptable for a luxury brand.
We strongly advise customers to read internet ratings of this brand to understand what they will buy !!

THE WORST EXPERIENCE - NEVER ORDER THERE!!!!

We bought a necklace via the website and wanted to return it. Customer Service is less then poor and after days they finally sent a return label which we printed and sent to the company.
However they sticked another label on it and returned it to us once more. Now they say we are reaching the return limit!! Its an absolute Scam - never again and never recommending this company to anyone.

Similar experience to other customers. Purchased a ring on line for my wife. It was a little large and I requested a change to a smaller size. Went to Pomellato in Bal Harbour, Miami and they refused to help me with the exchange. I then wrote to Pomellato Italy and they also refused the exchange.

Given how much effort goes into the design and marketing of this jewellery it’s so disappointing that the actual product and customer service is soo bad. I wish I’d read all these reviews before buying.
I purchased a ring for a special occasion. It was expensive. Within a month or so the gold was damaged. Within 3 months 2 of the stones were cracked. We took it back to Harrods to be told it would have to go back to Italy. Expect to be charged for fixes and be without it for 4 months. Like really!!! Anyway 2 months later and I get a call. Yes they will charge ( about £170) and don’t know when it will be done. Plus I can’t return it apparently. Seems like this product isn’t fit for purpose if you ask me. Quite frankly I think Harrods should boot them out as a supplier. They simply don’t have the reputation of other suppliers. So sad. Def don’t recommend pomellato at all.

I wish I had read the TrustPilot reviews (or really any review) of Pomellato. A few things to note:

- most of their items ship directly from Italy. That is not clearly advertised on their US website. If I had known, I would have purchased from Saks given that it’s the holiday season.

- I placed the order on December 8, which was when my credit card was charged.

Note: I have purchased other jewelry items for family members from similar jewelers based in Italy and they all arrived within the same week (and these jewelers are no larger than Pomellato)

- I followed DHL tracking closely as I was beginning to wonder when my item would arrive. I noticed that while the shipment physically arrived on December 14, it was held up in customs longer than any of my purchases from other retailers.

- I then contacted Pomellato US customer service by phone and email (they do not reply within 1 business day despite stating that). Their customer service is also of no help, telling me that their specific company had been having issues with customs but that their logistics team was on it and had already submitted the necessary documentation. When I noticed that the item remained at the Cincinnati hub with no movement whatsoever and continued request from I’m customs for additional information from the merchant. I went ahead and opened up a case so that DHL could work with merchant to get the required information I then called and emailed Pomellato‘s Customer Service with screenshots and details. They have been completely unresponsive aside from telling me that everything is in order that cannot be the case because the shipment still has not moved. I then asked Pomellato that given us the holiday season and I would like to have my money back so that I can then use that money to buy a Christmas present that will arrive in time I received no reply so now the item has been sitting in Cincinnati since December 14 it is now December 20 and Pomellato refuses to reply to me.

I left a ring for repair at the Pomellato branch of Harrods a month ago.

After not receiving an estimate from the staff, I emailed customer service to inquire about the repair's status. They advised me to contact the store directly, which I have now done twice without any updates given on my ring apart that it can take three months…

During my calls, the staff only asked for my name and assured me they would call me back, but I have yet to receive any follow-up.

I understand that repairs can take up to three months, but leaving a customer in the dark after handing over a piece of jewelry is poor customer service. I still do not know the status of my ring or what is happening with it.
I have received no email updates, no texts, and no callbacks.

The only documentation I have is the receipt given to me at the store when I submitted my ring for repair.

It is rather disappointing as I love the designs and beautiful jewellery pieces.

My boyfriend gave me an Iconica ring for my birthday. Last week I had to go back to the jewelers store to return it because a stone fell out for the THIRD time. They sent it back to Italy and it was gone for 2,5 months. Also the extra costs and no explanation… I emailed them and NO responsz. So not very stylish or chique of Pomellato and I don’t recommand this gift or any other gift from them to anyone :(

Bad experience with this brand. I bought a necklace at their store and after less then two months the stone fell off the pendant. It's a pity as designs are beautiful and the shop assistants were very welcoming.

Awful experience. A ring that I bought was totally deformed after 4 weeks and widened. When I wanted to repair and return, they told me to pay 160 eur…. For a Ring of almost 3000 eur after just a few weeks we have bought it.
Customer service not available, not picking up the phone and not wanting to help.
Will not recommend and buy this again despite beautiful design - not worth the money as there is no service

Despite the beautiful designs and a very good welcome in store we had overall a very bad experience with the brand. We won’t be customers anymore. Customer service is awful! Not what we would expect with a ´luxury’ / fine jewellery brand.
After exchanging with the boutique and meeting twice there about a purchase we made the order in boutique. Only then we were told (when there would have been ample time beforehand as they knew my size from first visit 2 months prior) that the ring is not made anymore and only existing sizes are on sale. Note that having very small hands I am used to my size not always being available but other brands communicate it right away or offer a customed order.
Well in boutique and on the website the ring is still advertised in all sizes. We are then told that stock for the boutiques and online store are separate and it may be available online. Well that’s a bit unbelieavable to not prioritise clients who already ordered. Anyway we order online. The order stay as ´received’ status. I call customer service multiple times. they are not able to tell me anything. I email and WhatsApp customer service, no answer. And then 3 weeks in I see that on my login the order disappeared. I was never notified, still to this day! I follow up with customer service for an explanation. 2 weeks after that still no answer! Proper communication would be welcomed within the boutiques and online beforehand (on availability) and some level of customer service expected after an order. If an item is unavailable and the order needs to be cancelled that’s disappointing but ok. However an email letting us know at a minimum is expected!
Morale of the story we will now avoid this brand!

Very negative experience overall.

Received a surprise gift from my partner for the imminent birth of our first baby. Sadly it’s too flashy for me so I took it back to the store within 10 days of purchase.

The store offered strictly no refund, even partially, only exchange for equal value OR more value. I tried on many items patiently despite being very uncomfortably pregnant, and found nothing suitable. I offered to buy a £1300 ring which I didn’t even like, just to have some exchange and the rest refunded, which was still declined. A “computer says no” type of service.

At this point all 3 sales assistants were pushing different designs and not at all sympathetic to my simple desire to have a refund and not to compromise by choosing something haphazardly for such an important gift. I felt very pressurised and outnumbered.

The whole experience feels like a money trap from a brand who has no confidence in its own products.

Online orders are legally refundable within 14 days, but this purchase option was never offered to my partner when he went to the store to choose the ring, despite him being abundantly clear that he needed flexibility for the surprise gift.

I ended up leaving the store frustrated and in tears, taking a 6-month store credit which I’ll try to sell at a discount on social media, or standing outside the shop. This is far from a “luxury” experience which one wishes to remember.

For anyone interested in buying from the store, please first consider ordering online to retain your refund protection (even though based on reviews on TrustPilot, this option is patch also). If you’re sure about a purchase and would like a discount, I’m selling my store credit.

1 out of 5 is one more star than I wish to give. Ordered a bracelet for a birthday present only to be told - when I chased the non-delivery - that the order had been cancelled. They admit that their system didn’t email me to say they had cancelled it.

If I could rate zero I would. I purchased earrings that are too small and now it seems my full time job is to try and return this to Pomellato and get a refund. They issued Frye wrong returns label of which ups asked them to make contact to resolve. Two weeks later they have still not provided all the necessary details for this purchase to be returned. If anyone has their head office complaints team please help.