Pondsuperstores.com Reviews 

671
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the exceptionally fast shipping, noting that orders arrive right on time and offer very competitive prices compared to other websites. People also appreciate the high quality of the products, finding them reliable and well-suited for their pond needs. However, some people mentioned occasional problems with the delivery process. Consumers noted that parcels occasionally arrived at the wrong address, went missing entirely in transit, or required extra effort to track down. A few reviewers also experienced minor issues with missing parts or items arriving slightly damaged upon opening.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting swift and prompt shipping that often arrives the... See more

Product

Customers consistently note positive experiences with product, highlighting good quality items that match... See more

Service

People report positive experiences with service, frequently highlighting knowledgeable staff and prompt... See more

Price

Customers had positive experiences with price, frequently highlighting competitive rates and great value... See more

Order

Reviewers highlight positive aspects of order processes, emphasizing competitive prices, user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As my UVC unit had failed, I required an urgent replacement and support. Called Pond Superstore and the agent confirmed the unit I was purchasing was correct. Ordered on line at a most competitive p... See more

Rated 5 out of 5 stars

Excellent seller, with very prompt delivery. Small issue with some damage by courier which was sorted immediately by Pondsuperstores. Couldn’t be happier with our experience. We will be buying all our... See more

Rated 5 out of 5 stars

The ultra violet light was just what i wanted and it was £16 cheaper than anybody else and i couldn't believe how fast it was delivered, next day in fact and that wasn't Amazon. Well done to Pond Supe... See more

Rated 5 out of 5 stars

UV light for Blagdon Affinity Pond delivered almost the next day when I was expecting 3-5 days, so very efficient, thank you. Only just installed it and it is working. Hope it sorts the problem I have... See more


Company details

  1. Garden Center

Information provided by various external sources

Pondsuperstores specialising in water gardening equipment, water features, and all the associated products including: Pond Liner Pond Filtration Pond Pumps Water Features Self Contained Water Features Koi & Fish Food & Treatments We stock many brands including Oase UK, Hozelock, Lotus, Interpet, Blagdon, Evolution Aqua, Nishikoi, Tetra, Nt labs, Pondcare, TMC, Gordon low Liners, Firestone Liners, Laguna to name but a few. We will not be beaten with our Price Promise on like for like purchase from an online retailer (see our website for terms) while offering a service second to none. Pondsuperstores was established in 2005.


Contact info

4.8

Excellent

TrustScore 5 out of 5

671 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(671)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

The pump i ordered came without the…

The pump i ordered came without the connectors to the hose. I called the next day and there was no issue whatsoever, The missing part was sent and arrived the following day.
I was expecting a battle but the service was excellent.

October 6, 2026
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Rated 5 out of 5 stars

UVC Unit Purchase and Delivery

As my UVC unit had failed, I required an urgent replacement and support. Called Pond Superstore and the agent confirmed the unit I was purchasing was correct.
Ordered on line at a most competitive price and was delivered on time as promised. Pond is now clearing daily. Thankyou to both Pond Superstore and APC who delivered the goods.

September 23, 2026
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Rated 1 out of 5 stars

Nishikoi wheatgerm fish food

Ordered a 10 kg tub of nishikoi wheatgerm fish food for the winter ( as it was on offer) Unfortunately, the best before date on the food was 03/27 which means that if I start feeding the koi ( of which i Havn’t got that many) with the wheatgerm in November, I’ve only got 5 months to use it whilst it’s still in date. All Nishikoi food that I have ordered on line has always had a 2 year date which is good for me as I can use it over 2 seasons. A few weeks earlier, I ordered 10 kg of growth food online with a date 12/28 which is great.I contacted Pond superstores to express my disappointment but unfortunately didn’t even get a reply back so it is for these two reasons that I will now be buying my fish food from Aquatix -2U where I have always had excellent dates on my Nishikoi food and excellent service.

September 8, 2026

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