Pools Surplus Stores Reviews 394

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their quality, accuracy to descriptions, and good value. Reviewers frequently mention the efficient and fast delivery service, with many appreciating the reasonable shipping costs, even for international orders. The overall shopping experience is described as positive, with an easy online ordering process and helpful customer service. However, some customers also noted occasional issues, such as additional customs charges, a product not matching the online picture, or items arriving with minor defects like a broken zipper. A few people also mentioned that some "new" stock had a mothball smell, or that a product's durability might be questionable in harsh weather.

What people talk about most

Product

Customers consistently note positive experiences with product quality and condition. Many reviewers praise... See more

Delivery service

Consumers consistently report positive experiences with delivery services. Many reviewers highlight the... See more

Quality

People report positive experiences with quality. Customers consistently praise the excellent condition of... See more

Price

Reviewers consistently mention positive feedback about price. Many customers found prices to be very... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and brilliant service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good service from Pools Surplus, one item ordered was not in stock so they sent an email with alternative similar items and also phoned me to check email received. Order was delivered immediately an... See more

Rated 5 out of 5 stars

Top quality uniforms! First Class! The British Army always has the best! Canadian Army Jackets are a bit too American. Will be getting more and putting them to good use for a Monty Python sty... See more

Rated 5 out of 5 stars

Picked up a couple of bargains, 2 man french army tent and a pair of Czech quilted trouser liners.... Including shipping was less than £30.00 Very pleased with my purchases and the shopping experi... See more

Rated 5 out of 5 stars

Pools surplus was amazing to deal with and since I am in Australia they went the extra mile to send photos of the pack they were sending and was in amazing condition as well as amazingly priced. Pos... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store

Written by the company

Shop selling Army Surplus & Outdoor Clothing & Equipment in Hartlepool & Bishop Auckland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

394 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have dealt with Wayne at pools army…

I have dealt with Wayne at pools army surplus ive brought two pairs of hoggs boots and a game shooting jacket and hogs shooting trousers and also a walking stick with a deer horn handle over the last couple of years and I would highly recommend if you want anything to do with shooting clothes or millertray kit.
And anything to do with shooting go and see Wayne or a member of his staff and you will walk into a clean and well layed out shop for all your requirements in out door pursuits. Wayne and his staff are friendly and helpful and nothing is to much trouble.
Go and see for yourself and you will not be disappointed....
Ray Fendley

May 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Speedy dispatch

Speedy dispatch. Description accurate. Boots were excellent condition - no scuffs or repairs to uppers and soles in almost new condition with plenty of life left.

April 28, 2026
Rated 5 out of 5 stars

Picked up a couple of bargains

Picked up a couple of bargains, 2 man french army tent and a pair of Czech quilted trouser liners.... Including shipping was less than £30.00

Very pleased with my purchases and the shopping experience....
Pools have always delivered my goods in good time...

April 24, 2026
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Rated 5 out of 5 stars

A very happy customer

I ordered a pair of gaiters. The price was very competitive, the goods were delivered promptly and were extremely well packed.
What impressed me most was the quality of the goods. They were advertised as used army surplus but looked brand new. I am delighted with my purchase.

March 30, 2026
Rated 5 out of 5 stars

Army surplus socks

Very quick postage and the items were of good quality although they had been previously used I laundered them and I am very happy with my purchase.will definitely use you again

February 26, 2026
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Rated 5 out of 5 stars

High-quality military surplus

High-quality military surplus; trousers and shirts in excellent condition. I will use them for work. Sorry for the additional customs charges.
In any case, congratulations.

February 23, 2026
Rated 5 out of 5 stars

High standard

Website easy to use, they had what i needed and delivery was swift. The boots were great standard.
What more could expected!

January 30, 2026
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