I bought a corner unit from this…
I bought a corner unit from this company believing the stuff advertised on their website. Which is that returns policies apply. I have now asked 4 times to return the items which I found in poor quality. I also made a formal complaint the receipt of which was acknowledged. I am now still whithout instructions on how to return items ...several months after purchase. My advice is do not buy from this company as they are not honouring their own returns policy. UPDATE, as you can see from their response (and I still have no returns address or alternative proposal) they are quite happy with character assassinations of their customers. So, again: do not buy from this company
Reply from Popsofa
Dear Bernd,
We’re sorry to hear that you’re disappointed with your purchase and the handling of your return request.
I suppose the world of online shopping has been terribly unkind to you, and you’ve had the worst of luck. Otherwise, you wouldn’t have left 1-star reviews for over sixty merchants.
Our return policy is honoured, and the terms and conditions are clearly stated on every product page for customers to review before purchasing.
The alternative solution initially offered was intended to resolve your concerns without the inconvenience of returning the items. It was not intended to prevent you from making a return.
Our return address has been shared with you. Once the items arrive, we will assess their condition and process your refund in accordance with our return policy.
If you need any clarification about the return instructions, we’re happy to help.
Popsofa Team
