Portsonachan Hotel & Lodges Reviews 

Stunning scenery, fantastic staff and wonderfully peaceful.

We bought a voucher at a show before reading the reviews but then wondered if it is really that bad? Well, the answer is no.
We stayed in a lochside apartment and it was clean and comfortable with a fabulous view of the loch.
The kitchenette was well stocked with plenty of clean crockery and cutlery, the oven was old but clean and worked well.
Bathrooms were clean with lots of towels - bathtub was deep and with views of the loch.
Bed was comfortable, clean bedding and fluffy pillows.
Downstairs shower room was very modern and clean.
The sitting room was lovely with big, comfy sofas, soft, ambient lighting with beautiful views. A large flatscreen TV as well as complimentary WiFi, which was faster than ours!
Breakfast was really nice, they had gluten free cornflakes and gluten free toast too. Continental breakfast is included in the price and cooked breakfast is extra but we didn't have a problem with that at all.
The residents areas are quaint and really add to the ambience, bar had a roaring fire, an AMAZING selection of single malts (thanks Gary for the recommendations!) and the lounge area was like stepping back in time, heavenly!
Food was delicious and cooked fresh - the smoked haddock was absolutely gorgeous.
Staff were welcoming, funny and we had such a laugh in the evenings over a few wee drams - thank you!
So, is it an old hotel? Yes. Does it require maintenance? Yes, but it is being maintained but, remember if there is a problem, tell the staff, don't be one of 'those' who's only feel important by slamming places online.
Thank you guys for making our stay amazing.
My one grumble is that we didn't stay longer!

I Bought a voucher £509 for 3 nights for this place on the promise of hot tub and sauna we didnt get the use of the the sauna or hot tub the 3 nights we were there, i phoned from my mobile (as the phone wasnt working) the 3 days we were there and twice we were told it was being worked on, on the 3rd day i phoned i was told they would phone me back but didnt, i wrote an email to them the night before we left and did not get a response. I have contacted them repeatedly for a refund of some sort but getting nowhere, i have taken it up with wowcher and they are responding to them but with lies. Gary the manager is saying he offered me £100 or change dates or upgrade, he did not do that, he said i could change dates but i said no as that was not an option as he only phoned the morning i was to arrive, he then said i agreed to an upgrade which was not offered and not agreed too. The lodge we were in was rundown and the hot tub and sauna wasnt usuable so thats not an upgrade. There was no mention of £100 either and i would not have agreed to that anyway as thats around £33 a night and the cost was around £169 a night so not even a 3rd off the price which is rediculous considering the advertised attractions werent in use, so i have been charged £509 for a run down stinky lodge with no facilities.
Im still arguing through wowcher with them, this was 21st september to 24th september 2026 so its been a few weeks without a reply or offer of compensation from them through my own private emails.
I have since found out that they offer everyone £100 compensation no matter how many nights you pay for but only after you complain.
I wasnt going to do a review but i think after this amount of time with lies and no resolution people should be warned.
They are false advertising and over pricing considering the facilities are non functioning.

We arrived for a 2 day break to this hotel.
From the outside it appeared run down, and it didn't get much better when we went inside.
Reception was small and basic and not very clean.
Girl on reception was pleasant told us room was ready told us the water in taps came out brown but we could shower and use water in kettle but not for brushing teeth she said there was a bottle of water in room for that. Gave us a key and said it was Stuart's room we were in the top floor and attic room.
We go into a very dark room had to put on a light and immediately saw the floor was stained and dirty hadn't been hoovered.
Went to check bathroom and discovered dead flies all over the bottom of bath.
Went to reception said you need to change our room as not acceptable, this very rude woman came out of the back room shouting and being very defensive about the room claiming we should not have been given key as room wasn't ready.
She said wait in bar get a complimentary drink and we will clean room.
Back to room as they said nothing else available it had been hoovered and flies removed by this time 6.30pm we decided to go with room and see how things were.
Got ready for dinner and went down to the area set out it was freezing cold as it is like a conservatory as dinning room was not open, there was no heating at all, ordered dinner and drinks and was not a good experience.
Paid for dinner went into the small bar area which had a lovely log fire burning sat with a drink then headed back to the room.
It was freezing checked radiators and they were not doing anything eventually found a small electric heater in the wardrobe and put it on which eventually heated the room but not the bathroom which was positively artic as the window didn't close and it was howling winds.
Next morning down for breakfast which was a basic continental, if you wanted anything cooked it was at an extra cost.
Went out for the day had late lunch in Invarary town, so we wouldn't have to use the restaurant at hotel
Went back to hotel and spent the evening in our room with the heater on.
Breakfast next morning and got ready to leave asap.
The only positive in the 2 days was the young lady who seemed to do everything in the hotel from reception to the bar and being in duty for breakfast lunch and evening dinner to keeping the fire in the bar going.
Would we return absolutely not
This hotel is drab run down and freezing cold the only positive is the view and the very rude blond woman who came out the back room at reception needs to change her attitude and stop being defensive in a run down hotel.

She was on reception when we checked out, took the room key and didn’t say a word, didn’t ask about our stay or say goodbye, but then I really didn’t think she would as she wasn’t in the least bit interested in the guests or their experiences.
Never again .

Portsonachan

There is no doubt in my mind that the superlatives, used both in marketing materials and by other guests, relating to the location, views and setting of the hotel are well deserved.
The hotel and apartments would, however, need major improvements to reach those standards

My wife and I stayed in one of the lochside apartments. Our first impression of the room, having negotiated cracked, slipped and unstable paving slabs was disappointing and not up to our expectations.
The room had a stale smell to it and the decor and furnishings looked dated and well used. It did not look particularly clean - the ball of dog fur on the floor was not welcome.

As the week went on we saw evidence both in the apartment and around the site of unkemptness and lack of maintenance and repair.
Missing radiator valves, cupboard doors falling off hinges, door handles and knobs missing, drawers not properly mounted on their runners, baked on food in bottom of the oven, toilet flush button not functioning properly and not properly mounted.

Paintwork and general decor showing signs of age and distress with chipped and scuffed paintwork There were signs of leakage from plumbing and rain water ingress which in a number of cases had caused the cupboard doors to ‘blow’.
Cracked and missing grout in tiling.
Mouldy sealant in shower with a flimsy plastic cover over the shower drain.
Partitions between patios in apartments is rotten in several places and in need of repair, replacement and a lick of paint

The apartment itself was ill equipped particularly in terms of kitchen equipment and wiping down and cleaning supplies.

Toiletries - shower gel, body wash and lotion were empty on arrival. Those in the shower were topped up after we asked but the upstairs ones were not.

Heating has a mind of its own-comes on even though the thermostat is turned down- inconvenient and wasteful.
Temperature control of shower was inconsistent especially when the heating was on.

Turning to the hotel itself, there are rotten window frames everywhere-‘patched up’ with offcuts of wood and sealant.
Gutters are overflowing because they are full of weeds and moss.

There is a large, unsightly, area of unemptied and overflowing waste bins at one end of the site together with two, what appear to be, waste incinerators which are crammed with partially burnt waste. They are unsightly and smelly and are possibly a risk to human health, and certainly a risk to the environment and wildlife. They don’t create a good impression.

I’ll finish by adding that we had a good holiday in Scotland despite the hotel not meeting our expectations, but simply providing us with a base for exploring.

Had to select a star but wouldn’t even furnish this place with a star!
We originally had booked one of the 3 bedroom lodges with hot tub for end f June paid £670, we ended up moving the weekend in the lodge to 28th august for 3 nights. The day before 28th august at 11am I received a phone call from the manger Gary to say that they had no water supply to the hottubs and that there was diggers on site, he offered to move the dates but I specified I wanted a refund as this was too short notice to get everybody to change holiday dates. He at that point offered £50 refund per night, I said no that I had booked because of the hot tub. He became very rude and basically told me I wasn’t getting a refund and that no other guests had a problem with this offer.
I have sent 2 emails requesting a refund and would have preferred to sort this out without using section 75 of the consumer rights act but he has left me no alternative. I have raised this through my credit card company as basically they are not providing the service I paid for.
I have since read other reviews of Portsonachan Hotel and Lodges and there has been water issues at least for the last 2 months and not just recently as Gary advised on the 27th Aug 26.
Please do not book this place or buy through Wowcher as they are still advertising hot tub breaks !! I will also contact Wowcher to make them aware of these issues… please don’t waste your money on these scammers!!!

PLEASE READ BEFORE BOOKING – NOT AS ADVERTISED

I am writing this review because I would genuinely like to warn other people before they book a stay at Portsonachan Lodge.

We stayed on 20 June 2026 for a special family occasion, and unfortunately the reality of the accommodation was completely different from the impression given by the photographs and description when we booked.

On arrival, we were shocked by the condition of the lodge. It was not simply a case of a few minor housekeeping issues. There was dirt, grime, dust, stained and dirty areas, poorly maintained furniture and fixtures, and numerous aspects of the accommodation that appeared tired, neglected and not properly prepared for paying guests.

If I can I will be posting photographs with this review because I believe people should be able to see the condition for themselves and make their own informed decision.

What made the experience even more disappointing was the way our concerns were handled. When we raised issues, we were spoken to in a manner that we found rude, dismissive and, at times, insulting. Rather than feeling that our concerns were being taken seriously, we felt that we were being treated as though we were the problem.

Following our stay, I contacted the company formally and explained in detail what had happened. I was initially asked to provide photographic evidence. I did exactly that and supplied the photographs requested.

Since then, despite giving them numerous opportunities to respond, I have received no apology, no meaningful acknowledgement of the condition of the accommodation and no compensation.

The most disappointing aspect is that this could have been handled very differently. I was prepared to give them the opportunity to investigate what happened and resolve the matter privately. Instead, my correspondence has effectively been ignored.

For me, this is not about expecting perfection from a holiday lodge. It is about expecting the accommodation you pay for to be clean, properly maintained and accurately represented, and expecting legitimate complaints to be dealt with respectfully.

Sadly, that was not our experience.

My advice to anyone considering booking is to look very carefully at the photographs attached to this review and compare them with the images used to advertise the property. I would not want another family to arrive expecting the accommodation shown in the promotional material and experience what we experienced.

We went expecting a special family stay and left extremely disappointed.

Based on our experience, I would not recommend Portsonachan Lodge and would urge anyone considering a booking to do their research carefully before committing to stay.

Deserves to be 0 stars as it is a vile filthy hovel of a hotel with owners who could not care less. We booked a 5 night break (we added a night on at £110 and it was worth about 0.1p) and left after 1 night, we raised our concerns to which Gareth just asked us to leave!!. Room was filthy, Crockery was filthy, food in restaurant was undercooked and potatoes were bruised and mouldy, more "al not cooked" than "al dente" to which Gareth accused me of lying about! don't know why I would lie about it after traveling 10 hours and being starving!. Hallways were filthy, curtains were hanging off in the room, mould on tiles in the ensuite, dirty and cracked tiles, bits if wallpaper hanging off all over the room, patched up wallpaper in places, 50 shades of magnolia on the walls where it had been patched up! Damp towels on arrival and bed looked like Stevie Wonder had made it (Liz did change the towels and remade the bed with the stained sheets) bedding was stained, windows were filthy so not much of a loch view, Dirty cups and teapot in room and no milk for a drink anyway! 2 bottles of water as not allowed to drink the water in the hotel due to it being brown, weren't told this but I had seen the sign stating it in reception. I caught my foot on the side of the bed and am now on anti biotics for an infection which does not surprise me with this dirty filthy hotel. Fawlty Towers would be a 10 star compared to this hovel. We requested a refund from Gareth who refused and Liz who pretends to be the receptionist (and is rude and miserable when you raise your concern's) is actually one of the owners (a previous member of staff took her to court and won 1.5M in compensation from this scammer, due to her withholding tips and wages). They appear at game and country fairs offering a 4 night break in a stunning hotel! in reality it is a 4 night break in what can only be described as a filthy rundown uncared for hotel with owners who couldn't care less about cleanliness, food served or their guests. The breakfast crockery was also filthy. Windows throughout the whole hotel were thick with dirt! There is no attention to detail in this hotel. They are raking in peoples money and refusing to provide a refund when guests are unhappy and are not even staying!! They ruined our week away in Scotland and they need to be shut down as a health and safety risk. DO NOT BOOK TO STAY HERE UNLESS YOU WANT TO BE LIKE STIG OF THE DUMP AND ENJOY DIRT AND FILTH ALONG WITH OWNERS THAT ARE RUDE AND DO NOT GIVE A HOOT WHAT THEIR GUESTS THINK!!

Extremely disappointing stay — poor management and communication

Our stay was extremely disappointing, and unfortunately the biggest issue was not just the condition of the accommodation, but the way our concerns were handled by the hotel.

To be fair, the housekeeping team were lovely and did everything they could to help us. When we raised issues, they came to clean the lodge and provided us with bottled water, fresh towels, washing-up liquid and tea towels, as these had not initially been provided. We genuinely appreciated their help and kindness throughout our stay.

Our frustration is therefore much more with the management/reception side of the hotel and the lack of communication and accountability.

During our stay, we experienced numerous problems, including the water being unsuitable to drink or brush your teeth with, yellow bath water, a green, cold and unusable hot tub, dirty towels, food left in the dishwasher, hairs and cleanliness issues in the bathroom, shower having no water pressure, stains on the bed, bedding, blankets and pillows and cobwebs throughout the lodge.
The phone did not work to call reception so we had to go there physically to ask for help.

The TV also stopped working on the second day and remained unresolved for the rest of our stay. Staff spent a significant amount of time trying to fix it, including removing the TV from the wall, but there was ultimately no resolution. At one point we were told the TV may need replacing, and as it was getting late, we decided not to have any further disruption. The TV remained unusable for the rest of our stay, which affected our ability to relax in the evenings.

When I spoke to reception about the TV, I was also met with the rather snarky response, “Have you tried turning it on?” I did not appreciate being spoken to in this way, particularly when we were simply trying to report an issue and get some help.

We also had people come to the lodge uninvited during our stay, which was particularly concerning.

What has frustrated me most is what happened after the stay. We raised our concerns, and the one and only response we received from the hotel was that we were not entitled to any refund or compensation because we had already received a “fantastic Wowcher deal.”

That response was incredibly disappointing. I paid for a service, and that service was not delivered. The fact that the booking was made through Wowcher and was supposedly a good deal does not change the standard of accommodation or service that was actually provided.

After that, the hotel completely ignored further communication from us and also failed to respond to Wowcher when they contacted them regarding our complaint.

Thankfully, Wowcher has now offered us a full refund, which we appreciate. However, it is extremely disappointing that it took Wowcher stepping in to resolve the situation when the hotel itself could not even properly acknowledge or address our concerns.

I want to make it clear that our frustration is not directed at the housekeeping staff, who were genuinely lovely and did everything they could to make things better once we raised the issues. The problem was the overall standard of the accommodation, the way some of our concerns were handled by reception/management, and most importantly, the lack of accountability afterwards.

Overall, there were far too many issues for what should have been a relaxing break. Based on our experience, we would not stay here again and would strongly recommend that others carefully consider the reviews before booking.

I’ve stayed in hotels all over the world, but I can honestly say that the tent I used when I was 10 had more luxury, better facilities and, crucially, a better-functioning shower.

Let’s start with the positives.

The view.

Wow.

Absolutely stunning.

Unfortunately, it’s so good that it temporarily distracts you from the fact that you’ve just checked into what feels like a deleted episode of Fawlty Towers.

Check-in was interesting. Rather than the usual “Welcome, we hope you enjoy your stay”, it was more of a “Who are you?”, “How did you book?” and “Apparently this is the fault of a new member of staff.”

We never actually saw this mysterious new member of staff during our entire stay, but they seemed to have quite the career in causing problems.

Then came the room.

Dated would be putting it politely. Tired, shabby and in need of some serious TLC would be closer.

There was a stale smell, things were falling to bits and the bathroom provided one of the highlights of the trip:

A pubic hair attached to the spare toilet roll.

Nothing says “3-star luxury” quite like complimentary DNA.

Then I had a shower.

Well… I say had a shower.

There was more water on the bathroom floor and walls than actually coming out of the shower.

At this point I started wondering whether I’d accidentally booked a room with its own indoor swimming pool.

The really frustrating thing is that this isn’t some complicated engineering problem. A shower curtain and a decent shower head cost less than £20. I suspect Amazon might even deliver to Portsonachan.

Dinner was next.

Not exactly cheap, especially considering what arrived.

Our order was wrong, the steaks weren’t cooked how we’d asked and the onion rings looked suspiciously like they’d had a previous life in the frozen aisle at Aldi.

The chips were actually half decent though, so congratulations to whoever is responsible for those. You were carrying the team.

Then we get to the staff.

There appeared to be one woman doing absolutely everything.

Bar? Her.

Restaurant? Her.

Keeping disgruntled customers happy? Also her.

Probably fixing the shower and cooking the chips in between.

To be fair, she was friendly, polite and clearly doing her absolute best while being given approximately 47 different jobs at once.

She deserves credit.

And then there was the owner… I think.

This brings us to what I have affectionately named:

BOATGATE 2026

We asked a perfectly reasonable question:

“Can we hire a boat for fishing?”

The reaction we got was extraordinary.

Without exaggerating, you would have thought we’d asked if we could dismantle the hotel and take it home.

The level of contempt directed towards us for daring to ask about hiring a boat was genuinely bizarre.

This is a hotel sitting beside a huge loch.

Guests ask about fishing.

It’s not exactly asking the Ritz if we can bring a horse into the dining room.

What made the whole experience even more bizarre was speaking to other guests.

One family had driven six hours to get there and lasted one night in their lodge because so many things didn’t work — including the hot tub.

Another couple described the place as “Fawlty Towers.”

Honestly, Basil Fawlty would probably take one look around, quietly hand in his resignation and recommend the Premier Inn.

Then there was another family who witnessed the entire Boatgate incident and saw first-hand how we were treated.

So at least we weren’t imagining it.

There is clearly a fantastic location here. The views are genuinely spectacular and the place could be absolutely brilliant with some investment, proper management and a complete rethink of what “3-star” actually means.

Because at the moment, calling this a 3-star hotel is like calling a paddling pool the Titanic.

Overall:

⭐ Location: 5/5
⭐ View: 5/5
⭐ Chips: 3/5
⭐ Shower: 0/5
⭐ Room: 1/5
⭐ Customer service: 1/5
⭐ Boatgate: 10/10 for entertainment value
⭐ 3-star experience: Absolutely not

Would I go back?

Only if they paid me.

And even then I’d check the small print.

Would I recommend it?

Let’s put it this way — I’ve had more relaxing experiences arguing with a sat-nav.

Final verdict:

The view deserves five stars.

The hotel deserves a warning label.

I also took a few pictures of the dodgy electrics and the bannisters that are hanging off and ready to fall apart but thats a story for another day!

I would prefer to give it 0 stars.
staff were rude,food was disgusting and unsure if the steak pie ever saw an animal in its life.
Bathroom was dirty and riddled with mould and damp. Tv didn’t work in our room. No access to clean running water,the water runs brown so can’t shower or brush teeth,which is basic human rights.
Staff were unapproachable and rude. Restaurant was covered in dead flies on the window ledges which we were seated at. Waited a ridiculous time to be served bland,dried up frozen food.
We would NOT recommend this hotel.

This hotel will may you wish you had never left your lovely home. Everything about it is cost cutting and shows a general lack of effort. Its depressing. Take note of all the negative reviews, I wish we had before booking. But we went because of a voucher, wish I had paid the extra to stay somewhere else, my children said they would have rather camped. We had a 'flat' In the coach house, definately not as the name suggests a house.When we arrived we tried to use the cooker, it blew alll the circuits they promised to fix it, no one came back over the 5 days we were there. The accomodation is surrounded by bins, boiler pipes with insulation falling off, all the buildings are in disrepair including the main hotel.
Here is a run down of all the problems with the place;
Wall lights loose, but some of the pictures have been screwed to the wall!
Broken sink plugs
Bad push fit plumbing on all the radiators
Filthy windows and cracked glass
Side lamp taped back together
Doors scrape on the floor
No soap or teatowels provided for bathroom or kitchen, no teabags.
Rusty inside of dishwasher
Bodged flooring and damaged worktop and cupboards
Heavy glass shower screen not secure and shower pole and controls loose
VERY uncomfortable beds, my son decided to sleep on a camping mat instead after getting very poor sleep for 2 nights.
Annoying German shepherd dog in the next door flat barks all the time ?employee lives in it.

DIRTY breakfast crockery and cutlery in the hotel, I took my own camping stuff after the first day. DIrty teapot and milk jug. When I asked for a pot of hot water I was told that was weird.
All the toast came out burnt.
Other guests also checking their crockery. On one morning, no one came to offer us a hot drink or toast when I asked a member of staff I was ignored, after waiting 30 mins we left. We did not go back to breakfast after that.
You had to ask for more bottled water after the first day,yet another way of the hotel saving money.
This whole negative experience ruined our enjoyment of the holiday and we sighed with relief when we left to go home.
Internet does work, hot water does work. I reminded me of a bunk house/hostel, not the quality hotel that I expected after a very long drive to get there. I notice from other reviews that the owners refused to give a refund so I did not even bother to ask.

Terrible experience at Portsonachan Hotel on Loch Awe. Prawn linguine was tasteless frozen prawns in plain cream with no seasoning; steak pie was burnt and undersized. Breakfast was overcooked and cost £12.95 extra — the voucher said “dinner, bed and breakfast” but the continental-only catch was buried in small print, and no one warned us cooked breakfast wasn’t included until the bill arrived. Coffee came in a cafetière with no actual grounds in it — watery and tasteless. Bowls and coffee cups had dust on them; had to clean them myself before use. Room was damp and tap water unusable, so we were given bottled water instead. Service was shocking — left waiting at the bar twice with no one to serve us, and ignored at dinner until we moved seats. When I queried the extra breakfast charge at checkout, the man on the desk got aggressive and threatened to call the police over a simple question about the bill. Awful value, awful treatment. Won’t be back.

The hotel was absolutely filthy. On arrival, you are greeted by a reception area where you can't even see out of the windows because they are so dirty.

The conservatory, which serves as the dining room, is not fit for purpose. Every table looked dirty, and the one we were seated at was sticky. The windows would offer a beautiful view if they weren't covered in grime, and the garden outside was completely overgrown. The exterior of the hotel and the surrounding grounds were also strewn with rubbish.

Dinner was possibly the worst meal we have ever eaten. Once again, the knives and forks were dirty, and the food itself was terrible.

Our bedroom, the McSween Room, was no better. The bathroom was dirty, and the light fittings were hanging from the ceiling with exposed wires, which felt both unsafe and unacceptable. The smell throughout the main building was also awful.

The staff experience only made matters worse. The man serving in the makeshift restaurant was rude, and throughout our meal we could hear him arguing and swearing with another member of staff. Although he appeared to leave, he later returned and continued his shift.

We had booked a two-night stay but decided to leave at 8am after the first night. Having read other reviews, combined with the attitude of the staff and the sheer number of issues we experienced, we knew that simply moving to another room would not have resolved our concerns. Instead, we booked another hotel in Oban and left.

This stay was a gift, and unfortunately we had upgraded to two nights before arriving—a decision we very much regret. We also had to pay a supplement because we were staying on a Friday and Saturday night, making the experience even more disappointing.

The only positive was the beautiful surroundings of Loch Awe, but sadly they were nowhere near enough to justify the cost of staying at this hotel. I would not recommend it.

My husband had booked this hotel... we loved it we certainly arnt hotel snobs this is a quirky hotel you get what you pay for
Reasons Why We Stayed at Portsonachan
Beautiful and peaceful location by Loch Awe
Stunning scenery and relaxing atmosphere
Comfortable and cosy accommodation
Friendly and welcoming staff
Great place to spend quality time together
Perfect for rest, relaxation, and getting away from stress
Enjoyed the outdoor surroundings and nature walks food is ok and enjoyable dining experience
Convenient base for exploring the local area
Felt safe, calm, and comfortable during our stay
Enjoyed activities nearby and time spent with husband yes it needs a little updating , but please tell me where you can stay for the cheap price with food !!with a fantastic veiw we will be returning just because its quirky and the owners where really super nice

I’ve stayed here twice now and had a nightmare twice now first time log cabin was filthy and a dish towel which was also filthy was used to clean a massive cob web full of dead midges above the cooker and then put back onto the oven handle
They keep phoning me and emailing me every year so I decided to give them the benefit of the doubt and I booked an apartment next to the hotel on arrival in Tiree Apartment I noticed the fridge was leaking badly so I put a bath towel down to soak up the water and I called the maintenance guy round to have a look he came round and said he would let them know and if we needed any more towels just ask but it never solved the problem then the following morning I went for a wash in the upstairs bathroom and when I went downstairs I saw the kitchen was full of water and it was coming through an electric fan onto an electric cooker which in my opinion is a severe fire risk so I contacted the receptionist and I told them I was checking out as this is now the second time I’ve stayed and had problems with this place after several phone calls to the hotel and getting fogged off I sent manager Gary video evidence of my findings and then he phoned me back to say I was offered an alternative room which I declined and he then went onto say there was no risk to life as the electricity box hadn’t tripped and I was not getting any refund as I checked out the reason I checked out was this apartment was not fit for purpose and by this time I had enough of this place and was very angry to say there least so I will never stay in this place again and I will let all my people I know not to book in here ever so I would avoid at all costs

We bought a voucher and it was my husband's 75th birthday - the first night was grim although I have to say Sam made a big effort. It was cold but there was no dry wood for a fire. The food was less than average. Wine list did not have everything. We did not stay the second night - just left - shower was really dirty. The place was unkempt, and needed a deep clean and upgrade. The advertising is TOTALLY misleading and certainly oversold.

My husband bought a voucher for a 2 night stay from the car show in Birmingham last Oct. We booked for our Wedding Anniversary 31st May. We travelled from North Wales staying a night in Keswick to break the journey.
On arrival we were horrified to see the building in such disrepair. Our room was tired and not very clean. The bathroom wasn't good and the shower cubicle was small. We were aware of the brown water, which was very off putting. We had a pub meal, the website said it closed at 8.00pm. We were informed it closed at 6.00pm. We were given the Burger and chips as a take out, and ate in the room. Everyone was complaining. A few staff on, dealing with lots of issues. We didn't attempt breakfast, even though it was a continental breakfast. Some one had opened the door to the conservatory and all the midges came in. One guest put her 2 dogs on the fabric chair in the bar, which wasn't hygienic. So all in all it was like Faulty Towers. Very disappointed 13 miles to Inveray, where we did have a lovely meal for our Wedding Anniversary. Wouldn't recommend to anyone to go

We were booked for a 3 night stay in one of their 2 bedroom lodges. The positives:

- Stunning location, amazing views across Loch Awe
- Lovely little beach across the road
- Very peaceful

The negatives:
- The lodge itself is very run down, nothing like the pictures on their website. Holes in the carpet, stains on the carpet and furniture, windows filthy and a grimy feel to everything. Both outdoor decking areas require a lot of maintenance, and due to lack of cleaning become slippery when wet. The balustrades are rotten, and on the second floor balcony it is coming away, big screws on show and it’s wobbly, in fact it is dangerous. (see pictures)
- The kitchen, again not clean. When we first arrived the oven did not work, it kept switching itself off after a couple of minutes. We did report it but managed to get it to work after randomly hitting buttons, before maintenance arrived. There is no freezer, so nowhere to store frozen goods - I note in a previous review it states you could keep frozen goods at the hotel, however the lodges are set away from the hotel so not very convenient. The floor boards are pulling away from each other so there are gaps in-between. This could cause issues for children’s feet or those that perhaps are not quite so steady.
- The website states that a 2 bedroom lodge has 1 double bed and 1 double / twin beds. Both rooms at our lodge were twin beds. There were 3, yes 3 showers in our 2 bathrooms, one of which did not work, the second barely ran any water and the last one whilst kind of working had the smallest shower head in the world.
- The hot tub, when we arrived looked unclean - even taking into account the peat in the water. The maintenance man came round, stated he had cleaned it that morning but then said it could do with another skim ? And proceeded to strain the top of the water with a small net! When we pointed out it was not filled correctly, he could not explain why and then noted all the jets were switched off! If he had cleaned and maintained the hot tub that morning he would have noticed this. He said that the brown peat colour would clear within a day or so, it didn’t in fact it got darker, despite leaving it running continuously as we were told to. Hot tubs should be water tested twice a day for bacteria, it wasn’t checked once whilst we were there.
- The sauna, no idea how that worked, or if it worked at all, no instructions and the pull switch we think that may have switched it on was missing the pull string, and looked like it was stuck on but the coals were cold.
- On arrival the door to our lodge was wide open, we found a wet towel on the seat beside the door - had someone been using the hot tub, we have no way of knowing, but seemed very strange. No other towels had been provided so we had to call to request them which they did bring fairly quickly. There were also only two half used toilet rolls, certainly not enough for a three night stay. Again they did bring more round when requested.
We managed to stay for 2 nights / 1 day, but woke up on the second morning and decided to count our loses and check out early. Instead of taking note of guests concerns and trying to put things right, the owners instead prefer to deflect. With proper maintenance and some investment spent on it, this could be an amazing idyllic place to stay.

My wife and I booked the hotel accommodation for four nights for our anniversary. First impressions were not good, our key card did not work and somebody from the room opposite used their card to get into our room!
Had a meal on our first night which was disgusting for £24/head. There was a hole in the window frame next to out table and we could see outside through it. Hotel very run down.

I'm only giving one star for the views .

My daughter bought what she thought would be a lovely experience and payed almost £400 for a 2 night stay .
She paid extra for hot tub and sauna.

The photographs she received were totally mis leading .
She paid for an upgraded lodge and ours was like "Uncle Tom's Cabin" probably 1st one built . ( Eilean Donan)

The kitchen smelled of vomit , the sink
One grimey used sponge , remains of watered down pink wasing up liquid.
A dishwasher and nothing to put in it.
Primitive wee fridge had no ice box .

Carpets were worn and had holes , bathrooms an absolute breeding ground for a new pandemic.

We didn't use the showers just the scalding hot water from tap to basin.

The balcony was dangerous !

Hanging in bits and tied with string.
A fair wee drop snd not sure if that hot tub would even be a safer landing .
My husband used cooking oil to stop the veranda door squeaking.

I'm venting my spleen on behalf of my beautiful daughter, who works so hard and paid £400 of her hard earned money hoping we would have a lovely experience.

We always manage to make the best of things and the views were beautiful and we were in the company of very dear friends.

I didn't want my daughter to be disappointed.
I didn't realise how much she paid until after we were home and showed her the photos .

She was horrified and said that you must think I hate you sending you to a place like that .
Bless her 🙏 she deserves some kind of re fund
She was definitely mis sold

An absolute disgrace ! Hot tub was freezing cold till following afternoon, made noises like The Waverly paddle steamer trying to dock .

I'm uploading photos hopefully.
Need assistance from grandweans .