Fabulous auction house. I have both bought and sold from here. As far as valuations are concerned I highly recommend bringing your treasures and heirlooms along for appraisal. I have dealt in particul... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Fabulous auction house. I have both bought and sold from here. As far as valuations are concerned I highly recommend bringing your treasures and heirlooms along for appraisal. I have dealt in particul... See more
Company replied
Amazing,can’t fault the service,all worked like clockwork from bidding online,paying invoices.The postage and packing was very good value,pottery packed superbly and received in ultra quick time,if on... See more
Company replied
A very positive experience. All queries prior to the sale answered quickly and with detail. No problems bidding online via Potteries Auctions own platform which also made it a bit cheaper! Excellent a... See more
Company replied
The transaction from beginning to end was first class. Very easy to arrange a telephone bid and the lady on the day was very clear and helpful. Having been successful payment was very easy and the pos... See more
Company replied
Potteries Auctions Ltd are one of the leading provincial auction houses in the North West with unrivaled knowledge of 20th Century ceramics and a passion for Fine Art, Antique and Collectibles. We hold monthly antique and collectors auctions featuring antiques and decorative items from local estates.
Silverdale Saleroom, ST5 6SS, Stoke-on-Trent, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be aware !! Described as solid gold and tested as 13K but is gold filled!
From my initial contact via telephone Potteries Auctions have made it so very easy to obtain valuation to delivery of my items. Their warm welcome in Newcastle Under Lyne where everyone was so helpful and welcoming which made the process so enjoyable. I will definitely go back again and would highly recommend their service.
Rob and Sam provided exceptional service when collecting items from my late father’s estate. They were really professional, remarkably efficient, and wonderfully kind during a difficult time, handling every single piece with the utmost care, respect, and a warm, friendly approach. I am so grateful for their wonderful help. Bill has been great too in responding to our requests and organising the collection. I highly recommend the team to anyone who needs collection and auction services.
Sam & Rob were brilliant in helping us clear valuables from my late dad’s home. They were polite, efficient, knowledgeable and tireless! The office staff were brilliant too. Thank you all from Emma & Steph
First class all the way.
Excellent packing department and great customer service..👍👍👍👍🇬🇧🇬🇧🇬🇧🇬🇧
I had a very enjoyable afternoon at the recent 3day auction. May I praise the auctioneer who I found to be attentive when I was bidding and easy to listen to. The other staff were exceptional and very knowledgeable. Overall a wonderful company to deal with, many thanks
This was my first visit to the sale room,I was greeted with smiles and the staff were very helpful.
After registering I watched with interest the sale, I was very impressed by the auctioneer who made every effort to get the best possible bids to the benefit of the clients.
For several years now from start to finish I've had first class service - well presented catalogues are a joy to browse, bids sent to them handled efficiently, lots sell at fair prices at auctions which are a joy to watch, & bought items are safely wrapped &delivered & a joy to see in my home.
We travelled from Switzerland to place items with Potteries Auctions to auction for us. They were friendly, professional and helpful. They kept us advised at every stage. We were very happy with their service.
I auctioned 3 retro board games. They went for £8 however after all the charges were deducted I got 80p. Surely they used done common sense not to sell them. Not happy
Carl

Reply from Potteries Auctions
Excellent service with knowledgeable staff and accurate information provided, they make the selling process very easy. We have used them 3 times in the last year and its always been excellent and reliable. Highly recommend.
What a fantastic company the staff are very professional, helpful and knowledgable and make you feel very welcome, nothing is too much trouble the second time that we have dealt with them and they are very trustworthy and we were over the moon with the results, very much appreciated Dawn and Graham Robinson
What Made my experience great was..... Amy my contact for sales. She was friendly, interested, happy to help, Super efficient, replys came as soon as they were sent. No Manjana for Amy, she was on it! Then there was Ed, he was the person that packed my Temple Jar. It was so well packed and protected that throwing the box would not have broken the jar..... Utterly Amazing! I suggested they set up a training course for others to make the work place a better, happier Place!!
Thank you Potteries Auctions.
Very nice people to trust your old toys with.
Quotation was quick very polite staff knew everything about my items no problem with parking
I found the staff very welcoming and polite . We had the process explained to us and feel very confident about the company .
Being in a different country I bid live at Potteries Auction through online bidding.
Potteries has been a really great auction house to deal with. They get my items really for pick up and it’s super easy.
I will definitely buy through Potteries again! 😊

Reply from Potteries Auctions
All items arrived safely and quickly just found the postage a bit to much just for 1 box

Reply from Potteries Auctions
Excellent and well organised Auction house. Postage was arranged at low cost , quickly and items were well packed and arrived safely Great selection of items. Many thanks

Reply from Potteries Auctions

Reply from Potteries Auctions
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.