Potteries Auctions Reviews 

172
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Fabulous auction house. I have both bought and sold from here. As far as valuations are concerned I highly recommend bringing your treasures and heirlooms along for appraisal. I have dealt in particul... See more

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Rated 5 out of 5 stars

Amazing,can’t fault the service,all worked like clockwork from bidding online,paying invoices.The postage and packing was very good value,pottery packed superbly and received in ultra quick time,if on... See more

Company replied

Rated 5 out of 5 stars

A very positive experience. All queries prior to the sale answered quickly and with detail. No problems bidding online via Potteries Auctions own platform which also made it a bit cheaper! Excellent a... See more

Company replied

Rated 5 out of 5 stars

The transaction from beginning to end was first class. Very easy to arrange a telephone bid and the lady on the day was very clear and helpful. Having been successful payment was very easy and the pos... See more

Company replied

Company details

  1. Auction House

Written by the company

Potteries Auctions Ltd are one of the leading provincial auction houses in the North West with unrivaled knowledge of 20th Century ceramics and a passion for Fine Art, Antique and Collectibles. We hold monthly antique and collectors auctions featuring antiques and decorative items from local estates.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

172 reviews

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4.6

All reviews

(172)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

From my initial contact via telephone Potteries Auctions have made it so very easy to obtain valuation to delivery of my items. Their warm welcome in Newcastle Under Lyne where everyone was so helpful and welcoming which made the process so enjoyable. I will definitely go back again and would highly recommend their service.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and team

Rob and Sam provided exceptional service when collecting items from my late father’s estate. They were really professional, remarkably efficient, and wonderfully kind during a difficult time, handling every single piece with the utmost care, respect, and a warm, friendly approach. I am so grateful for their wonderful help. Bill has been great too in responding to our requests and organising the collection. I highly recommend the team to anyone who needs collection and auction services.

August 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Exceptional staff

I had a very enjoyable afternoon at the recent 3day auction. May I praise the auctioneer who I found to be attentive when I was bidding and easy to listen to. The other staff were exceptional and very knowledgeable. Overall a wonderful company to deal with, many thanks

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed first impression

This was my first visit to the sale room,I was greeted with smiles and the staff were very helpful.
After registering I watched with interest the sale, I was very impressed by the auctioneer who made every effort to get the best possible bids to the benefit of the clients.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Lots to be happy with.

For several years now from start to finish I've had first class service - well presented catalogues are a joy to browse, bids sent to them handled efficiently, lots sell at fair prices at auctions which are a joy to watch, & bought items are safely wrapped &delivered & a joy to see in my home.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable

We travelled from Switzerland to place items with Potteries Auctions to auction for us. They were friendly, professional and helpful. They kept us advised at every stage. We were very happy with their service.

March 13, 2026
Unprompted review
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Rated 1 out of 5 stars

I auctioned 3 retro board games

I auctioned 3 retro board games. They went for £8 however after all the charges were deducted I got 80p. Surely they used done common sense not to sell them. Not happy
Carl

July 8, 2026
Unprompted review
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Reply from Potteries Auctions

Dear Carl,

Thank you for taking the time to leave your feedback. We're genuinely sorry to hear that you were disappointed with the outcome of your recent sale.

We completely appreciate that receiving 80p after fees was not the result you were hoping for, and we understand your frustration.

To clarify, the three retro board games were entered into one of our auctions, where our Terms & Conditions state that items with an estimated value of £40 or less are offered for sale without reserve unless otherwise agreed prior to the auction. In addition, lots that sell for £60 or less are subject to a seller's commission of 25% + VAT, together with a lotting fee of £2 + VAT per lot. These charges are outlined in our Terms & Conditions and are applied consistently across all general auction entries.

Unfortunately, while we can provide estimates and market guidance before a sale, the final hammer price is determined by bidder demand on the day. In this instance, the bidding did not reach the level that either you or we would have hoped for.

We always value customer feedback and are sorry that your experience has left you feeling dissatisfied. If you would like to discuss your sale further, or if you have any questions about how our fees are applied or the most suitable route for selling items in the future, please don't hesitate to get in touch. We'd be more than happy to talk everything through with you.

Kind regards,

The Potteries Auctions Team

Rated 5 out of 5 stars

Excellent service with knowledgeable…

Excellent service with knowledgeable staff and accurate information provided, they make the selling process very easy. We have used them 3 times in the last year and its always been excellent and reliable. Highly recommend.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic company the staff are …

What a fantastic company the staff are very professional, helpful and knowledgable and make you feel very welcome, nothing is too much trouble the second time that we have dealt with them and they are very trustworthy and we were over the moon with the results, very much appreciated Dawn and Graham Robinson

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

What Made my experience great was....

What Made my experience great was..... Amy my contact for sales. She was friendly, interested, happy to help, Super efficient, replys came as soon as they were sent. No Manjana for Amy, she was on it! Then there was Ed, he was the person that packed my Temple Jar. It was so well packed and protected that throwing the box would not have broken the jar..... Utterly Amazing! I suggested they set up a training course for others to make the work place a better, happier Place!!
Thank you Potteries Auctions.

March 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Quote

Quotation was quick very polite staff knew everything about my items no problem with parking

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Professional

I found the staff very welcoming and polite . We had the process explained to us and feel very confident about the company .

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Bidding from abroad

Being in a different country I bid live at Potteries Auction through online bidding.
Potteries has been a really great auction house to deal with. They get my items really for pick up and it’s super easy.
I will definitely buy through Potteries again! 😊

December 2, 2025
Unprompted review
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Reply from Potteries Auctions

Thank you for the lovely review Tina! We hope to continue providing the same great service you have come to expect from us in the future

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Rated 5 out of 5 stars

All items arrived safely and quickly…

All items arrived safely and quickly just found the postage a bit to much just for 1 box

December 18, 2025
Unprompted review
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Reply from Potteries Auctions

We’re pleased to hear your items arrived safely and quickly Biff, and we appreciate your feedback regarding postage costs, which we’ll be sure to take on board.

Rated 5 out of 5 stars

Excellent and well organised Auction…

Excellent and well organised Auction house. Postage was arranged at low cost , quickly and items were well packed and arrived safely Great selection of items. Many thanks

December 10, 2025
Unprompted review
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Reply from Potteries Auctions

Many thanks for the review Annemarie, and we are pleased to hear you were happy with the choice of items in our catalogues

Rated 5 out of 5 stars

Great service

Great service. Very fast of doing business.

January 4, 2026
Unprompted review
Potteries Auctions logo

Reply from Potteries Auctions

Thank you very much for the review and for noting the speed of our service. We are glad everything was turned around quickly for you.

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