Poundshop Reviews 

Went to pound land store in Stratford E15.2 Saturdays ago bought Cadburys high lite drinking chocolate. When I opened it up on 19th September 2026 shocked expired date 8.5.2026.phoned customer service no help at all she said no recite no refund.

Its 2025 and poundland dont have mush for £1 anymore and all the food and drinks are getting smaller and smaller but costing more you allway have to que for aleast 10 minutes

I placed my online order with my Debit Card, and the Poundshop was promoting a dodgy onthatass.com company, luring people with free to £1. I didn't know that and added Boxer Trunks with my order. After a while, a Boxer trunk turned up, and after a month, another turned up. I didn't check my Bank account. Next month, another turned up, and I checked my account and there was a charge of £11.99 for two months. I was scammed out of 2 £ 11.99 x. I contacted the customer service of Poundshop, and the girl was very rude. She told me that ONTHATASS was a good company. I tried to contact them, but in vain. No email or telephone number. Poundshop girl told me that there is one and she would send me a link, but she didn't. I am 93 years old, and you can well imagine the stress it has caused. I asked Poundshop for a refund for introducing such a bad company, but they would not. This ONTHATASS.COM company is a scammer luring people with FREE socks and other items. You can see them outright. It is a great shame for PoundShop to introduce such a scam company. I will write to Action Fraud as well.

Useless, fed up with ordering from them, says items are in stock when I order, then I get an email saying half of its missing coz its actually out of stock..

I ordered near enough a £30 order for Easter , I stated that I didn’t want it to be left outside and that I want to be called to say when it has been delievered I waited for ages for a call to say it’s here , I then checked the tracking to show it had been delivered hours ago and left outside which is a busy road , when I checked it was not there and is now actually missing I’ve contacted Evri and also Poundland and I expect a full refund as now I have nothing to try and do stuff for Easter I’m fuming

The best company I deal with...Sean,Kelly etc all pack goods SO carefully..you could not get better at Harrods for care and attention to detail.

Why are people snobby about Poundland,..YOU miss out as well as not saving loads of money.

The special offers are worth having.

Thoroughly recommend

After visiting so many pound shops across London, I have to say the one on Streatham High Road is one of the best. With remarkably low prices, it is an excellent low-budget store for adult and children's casual clothes. I am pleased with the groceries and selection of household products, which are of tremendous value for money. However, some cleaning products in the Pound Shop seem more expensive than average elsewhere and may need to be reviewed. The store could also benefit from more floor staff, which often appears scant. I am slightly concerned about only two people working on checkout most of the time and waiting a long time for service. I have been going there for many years, and the staff turnover is very high. I hear regular mentions on the shop floor about staff being off sick. Significant shoplifters were seen walking freely in and out of the shop, laden with goods. However, this can be prevented by introducing electronic barriers and proactive security guards monitoring CCTV and tag alert systems.

Placed an order online then realised I hadn't checked some of the products suitability, completely my fault but after contacting their customer service department and requesting the items be removed from my order this was done by Zoe with no fuss whatsoever. Thank you for your excellent customer service and speedy attention to my request. I will definitely be ordering again.

I placed an online order. Paid for next day. Over a week later still not arrived. Eventually after 6 emails. I get a reply, only because I forced them to reply thru PayPal. Then they refund me but only got some of it. And didn’t refund the postage paid for next day. Will not be ordering from them again.

I reviewed the cling film in the orange packaging... terrible. I have now started on a pack of cling film in the original green packaging. The film is good the serrated edge absolutely useless. It doesn't even snag the film so scissors are a necessity. Really? Pound Shop don't you test these things? There was nothing wrong with the pre COVID product and serrated edge. Trying to save money.... doesn't work

Fed up with ordering from them as when I place my order it says the items ate instock then when I get an email to say it's on its way half the stuff isn't in stock anymore. I will not be ordering from them anymore as it's a pointless waste of time.

Absolutely awful customer service !!!
Since they changed couriers from dpd to evri there’s been nothing but issues which poundshop online will not help with.
Constantly “missing” or damaged parcels that evri says they sent back to merchant, poundshop say it’s still being delivered but with half my order missing but only after I contact them. Never keep you updated with orders just inundate you with their limited offers via email( these will always be lost in transit though so waste of time)

I ordered 3 days ago, have not heard from them since they confirmed payment. Is this place just fake or what? That's ok, I just love giving my money away!

I used to love poundshop getting everything I need on bulk order discounts however since they been taken over by Poundland they put this non sense maximum buy 2 in product even boots or Superdrug allow you buy 10 item on one product why would I pay for shipping only allowing buy 2 products whoever put this nonsense policy need to cancelled it it’s only hurt your business I never would use them again when you know offer well known brands in good discounts at least allow customers buy 6 per item people will just drive to Home bargains buy all they need without this nonsense policy

Lakeside store ,
Honestly I'm soo sick and tired of paying for these bags all the time why can't they have small plastic bags like they use to , just stupid managers all greed for money when people are struggling

I went into the Grantham store this morning with my husband , got what we wanted , went to the checkout the person on the c,out name badge said STACEY didnt even acknowledge that we was there at all , no hello good morning nothing at all , all she was interested in was speaking through her headset to someone moaning about being stuck on the till for 4 hours well if im being honest maybe STACEY !!!!.
Shouldn't be allowed a headset .
Maybe Shouldn't be working on the till.
Maybe have more customer service training!!! Even just to say hello.
Maybe she is in the wrong job.
Alot of maybes but the maybes in my opion are possibilities.

I feel blessed another excellent service all items arrived in record time

Ordered 5th December they acknowledged order but nothing since sent message to customer service still nothing Phoned three times no one picking up what's going on

I absolutely love poundland now, because the shops are all so busy and my kids like to buy the bits like sweets, chocolate and lots of it.

Fast delivery. Especially for this time of year.