Precision Peripherals Ltd Reviews 

I would not reccomend this company to anyone. They state they will repair for £125.00 + VAT. Engineer turned up without a confirmed time being arranged. Gave my Epson ET8500 a quick clean. Left the unit not working , advised his office would contact with a price to fit a new encoder which he said may fix it. Office never called, eventually a salesman called John called, said he would come back same day with price, he didnt. I chased him again 48 hours later, price given as another £125 + VAT + the encoder and no gaurantee it would work. Absolutely abysmal company steer well clear.

This was the first time I had used this company. Our printer broke right when we needed it most (so typical!) the company responded really quickly and the engineer, Chris who came out to service the printer for us was friendly, informative, helpful and efficient at dealing with the issue and getting the printer working again. Thanks again for all your help.

John was extremely helpfull and went out of his way to check that I was ok.

Jonathon was a " life saver " We had spent hours trying to get the printer to " talk" to my PC all to no avail I need my printer to work for both personal and busineess use

Within 30 mins Johnathon had sorted out the problem Such a relief ! The service was first class

Very friendly and knowledgeable. They found the problem and explained how to check and hopefully fix the printer if a similar issue occurs again.

This is national company specialised in printer sale & service for many years and they have engineers to serve local communities. Our representative in the Northeast England area Shaun is courteous, efficient and he gives good advice. Every time I email him for advice, he gets back within a couple of hours, if not minutes.

Having been unable to find anyone in the North East of England to help me with an HP printer issue I was having, I finally came across Precision Peripherals Ltd (in Swansea). I sent an email enquiry listing the issues and received a lovely reply from Shaun, who asked for further info. After forwarding images of the tests I had already completed on my printer, he gave me advice on further tests I could conduct.
To be honest, I had lost all hope of being able to fix the problem and had already started looking to buy another printer, as I thought all hope was lost. The printer is 8 years old, but until this problem, I hadn’t encountered any other issues with it over the years.

Having performed said tests, I am pleased to say that my printer has now stopped acting up and is back to working properly once again.

No call out required, no fee charged, just invaluable advice from an experienced technician. What a rarity that is nowadays! I am so enormously grateful. Keep up the fabulous work Shaun, you have restored my faith in humanity, bless you!

Having had trouble getting an Engineer to sort out the problems I had with my Epson printer, I contacted the company to see if they could help.
The Engineer said it was irreparable. The replacement printer, an Epson, was in line with my usage, quickly supplied and immediately installed.
The service was excellent and the Engineer very helpful.
Would thoroughly recommend their service.

I have used Precision Peripherals for all my business printer requirements over a number of years. The local support staff are extremely responsive and friendly, ensuring any technical printer or ink supply issues are addressed extremely proactively. I have no hesitation in recommending them as a reliable supplier.

Totally missing the plot. Useless company. Have tried to use over the years and still don't know how to treat a customer. Will be going elsewhere from now on.

I received very prompt response to my online enquiry and had engineer booked in within 24 hours.
Byron was very thorough, honest, very knowledgeable and professional. All 4 combination is a rarity. Outstanding service. I was extremely impressed with the quality of work carried out and will definitely be calling on Precision Peripherals again. I'm also very anal about getting (VAT) invoices for my records. Again, this was also actioned promptly. Thank you very much Jonathan and Team! Truly appreciated.

Great and fast service for my Xerox Printer.
The best experience

We had bought a plotter from this company and whenever we had any issues they responded very quickly and solve the problem. Engineer was very polite and knowledgeable. Highly recommend.

I had a problem with the printer, not printing with an error message: jam inside machine. I found out online that the paper pickup rollers need clearing to resolve the issue which I did but it still did not work and I called this firm to help. I have paid for a site visit of an engineer £65+VAT allowing up to 2 hours of on-site working time.
An engineer come in and started to quickly opening up the printer in order to clean the paper pickup rollers. I told him that I already did this and it didn`t help. No surprise it did not work with him too. He simply told me to order new rollers and install them myself. All his visit took 15 minutes. I have ordered the rollers, they cost me £33.40 and installed them. It still did not work. I have sent a number of emails asking for the company to help and resolve and received no responses.
I then found out that online that I could have printed out the supplies information which would tell the life of the rollers. I did, and it says 9000 from 100 000, so this was not the problem.
I then investigated the area myself and found a little piece of the clear packaging tape in the paper pickup area. I have removed it and all started to work.
So, the engineer did not do anything, he advised me incorrectly to order new parts and install them myself. I belive I should receive a full refund for the call out and the parts which were never required. I have not received any email responses back.

Had my printer fixed and bought inks. Prompt service, and the engineer was very helpful. Would highly recommend this company

I was so pleased with the excellent service I received to having my printer fixed. Also thank you to the lady in the office who was just so very helpful.

HP ink printer saved!
I almost threw my 3-year-old HP inkjet into the bin when it stopped working. In the end I ordered an engineer from them and for 48 bucks +VAT I got the printer fixed in no time. The guy was friendly and helpful. I was very happy with the service provided.

Saved a bundle with purchasing and the services supplied by PPL. Great reliable machine with good support. The engineers are second to none. Friendly, reliable and with a wealth of knowledge. They put you onto the right machine and the right service, which ment I also saved in the long run! Win, win!