Practice Plus Group Hospitals Reviews 

I am writing this review to warn others about the severe lack of internal communication and shocking customer service at Practice Plus Group.After a retina operation, I developed a cataract. Desperate to regain my eyesight and unable to wait 3 months on the NHS, I used my private medical insurance to fast-track treatment through Practice Plus. I called them on 15th July, and they explicitly asked if I’d had laser eye surgery. I clearly said yes. They booked me an assessment at their Devizes practice for 23rd July and told me to bring a driver.My partner and I both took time off work and travelled to Devizes. Minutes into the assessment, the nurse asked the exact same question about laser surgery. When I said yes, she told me they couldn’t treat me there because Devizes completely lacks the necessary technology for lasered eyes.I was astounded. This critical clinical limitation should have been caught during the initial phone call. Instead, their administrative negligence caused a completely wasted journey, lost wages, and massive emotional distress. Even the attending nurse and consultant were shocked by the blunder and advised me to complain, promising admin would contact me to sort it out.Naturally, nobody called. When I phoned back later that afternoon, I spoke to an agent named Joanna. I was understandably assertive given the day's events, but bizarrely, Joanna accused me of being "rude" and "obstructive"—a insulting way to treat a patient let down by their own system. When I requested compensation for our wasted travel and time, she passed me to a manager named Kelly. Kelly gave me nothing but lip service, admitting she also didn't have the authority to compensate me, and passed the buck to a "senior manager" who still hasn't called.Practice Plus failed its duty of care at every single touchpoint. They are dealing with vulnerable people's eyesight, yet their pre-screening is non-existent and their staff turn defensive when confronted with their own mistakes. Avoid this company if you expect professional healthcare.

I came in for a hip replacement after twelve painful months waiting for a NHS appointment . I came to Practice Plus in Edgbaston, Birmingham.
I received a caring personal service from all the staff, from the surgeon and anaesthetist down to the domestic staff.
The accommodation was excellent, clean and comfortable .
The food was delicious and plentiful .
The operation itself went smoothly, on time and the surgeon's patient care was excellent.
Follow up appointments were made promptly.
There were no delays or cancellations.
In so far as surgery can be enjoyable, this was a truly enjoyable experience. I am grateful to Practice Plus for giving me my life back!
I can recommend this hospital wholeheartedly.

Seen at approximately appointment time, good consultation with pleasant consultant with good outcomes

Thank you to the stuff and doctor I had a great experience no pain at all with my cataract operation friendly and caring stuff they put me at ease, dr Sibilio has a feather hand i didn't feel a thing thank you doctor and thank you to all the nurses and stuff

Very professional and welcoming nursing team at PPG Edgbaston/ Birmingham. The operation went smoothly and as planned with an excellent outcome and a rapid recovery. Thank you to the team at PPG.

Fabulous treatment at Practice Plus Group Ophthalmology in Rochdale. Very friendly staff and good communcation.

Private patient- would never use again, too slow from the outset in getting appointments, scans and final consultation, do your research.

What an interesting experience to not only have cataract removal surgery but to have toric lens replacements in both eyes. I’ve worn spectacles since the age of 12 and now I only need them for very close work… my close, mid, and long distance vision is perfect! I couldn’t be happier with the results which I feel are due to the excellent and professional care from Mr Madyan Qureshi in Rochdale. He and the team took special care to ensure I was fully aware of the procedure and risks involved. However, having followed all their protocols post-surgery, I had no issues but positive ones. Having lived in a somewhat ‘beige’ world for many years, whites are now white and the colour contrast is remarkable. I would highly recommend having this procedure - just follow all advice you’ll be offered and you’ll be pleasantly surprised at the results.

Mr Qureshi takes a holistic approach by carefully questioning your expectations before recommending which procedure would best suit you - he’s certainly a creditable and caring surgeon.

Everything was wonderful. Every single part has worked seamlessly and all of the staff have been very friendly and helpful. Thank you so much!

I was reassured throughout the whole procedure. Every member of staff was lovely. Thank you to nurse Shakara who kept me calm throughout and was so kind. Thank you to the consultant, my procedure was not distressing and I was spoken through the whole thing. The practice was lovely and clean.

Infection after surgery. Transfered to the General hospital as no clinical team at PPG. Now not in the private sector for further operations. No refund on the money I paid for the operation

Everyone here is so lovely, from reception to surgeon. Always smiling and made me feel perfectly at ease. First class service. Well done everyone

Such a horrible experience.

The consultant I was assessed by was rude and dismissive. The whole experience left me in tears.

I was referred via the nhs and to cut a long story short, I’m having to pay £275 to be seen privately elsewhere.
I was so happy to be referred here but it’s been very disappointing. I paid to stay overnight in Plymouth for my initial consultation which was 5 mins long..I had an mri done fairly quickly which was great, the report was back the next day but I heard nothing for 2 weeks so chased it up myself. I was booked a follow up which was cancelled, the man who I liaised with about it all and was meant to help me was rude and condescending. I was told I could have my mri results, then I couldn’t , then I could…I was then offered a follow up phone call, the outcome of which was me being discharged. I was under the impression I was being referred back to Cornwall for treatment but staying under this consultant. I’ve received the discharge letter but no follow up from the consultant with the recommended treatment, which I can’t access anyway. I wish I’d never gone there.

the security guys was so welcome so was maya one off the cleaning staff she was so welcoming and understanding

The whole experience with all members of staff, in all departments of the hospital: preoperative clinic, inpatient ward. theatre suite, x-ray was faultless.
I had been apprehensive about undergoing the operation but at every stage, every encounter and procedure was a pleasure to have experienced.
I wish to express my heartfelt thanks to all.

Really looked after and was kept updated on what was to happen

Everything went to plan at the operation and follow ups. Cannot fault really.

Exceptional. Really friendly staff, explained everything, sat with me as I was every anxious before the procedure. Amazing team. Thank you.

Staff were amazing, and the hip replacement has been has been a complete success.