Premier Care in Bathing Reviews 771

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and hard work, often noting their polite and respectful demeanor in homes. The service provided is frequently highlighted as excellent, with many appreciating the efficient and high-quality installation process, often completed within estimated timelines and with minimal disruption. Reviewers are particularly impressed with the quality of the finished facilities, such as shower rooms and bathrooms, which are often described as superb and making life easier. The customer service team also receives commendation for daily updates and ensuring satisfaction throughout the installation. However, some people were dissatisfied with specific interactions, citing instances of communication or conduct that did not meet their expectations during a visit. A few other people also felt that after-sales customer care was lacking, with issues like a faulty toilet system or rubbish being left behind.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising the fitters for their hard work,... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent service from start to... See more

Quality

People report positive experiences with quality, with many customers expressing happiness with the high... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and great... See more

Facilities

Reviewers mention positive feedback about facilities, with many expressing delight over their new bathrooms... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Premier care did a fantastic job of our shower room, Tyler the fitter was very capable and worked like 2 people and nothing was too much trouble for him. The bidet toilet is amazing, perfect for peopl... See more

Company replied

Rated 5 out of 5 stars

Completed in half the time estimated John the fitter worked so hard even refusing tea and refreshments, very professional courteous and polite. Cleaned up once finish hoovering up dust etc Sales... See more

Company replied

Rated 5 out of 5 stars

The installation went well and Mark Collins did a really nice job, very impressed. Surprised that he managed to carry and manipulate the old 6ft bath and new panels by himself. A tidy job where he... See more

Company replied

Rated 5 out of 5 stars

This company does what a good bathroom fitting company should do. We now have a bathroom that makes our life easier and without worry that either of us may slip or fall. Customer services were alway... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Mobility Equipment Supplier

Written by the company

Our walk-in baths and walk-in showers are produced to the highest safety and quality standards, ensuring Comfort, Safety and Independence. We will assess your bathroom and your mobility needs to find the right bathing solution for you and your home. We will install your new bath and leave your bathroom in perfect condition.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

771 reviews

5-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

HIGHLY RECOMMENDED

HIGHLY RECOMMENDED - THIS COMPANY STARTED AND FINISHED THE BATHROOM CONVERSION FOR ME WITHIN THE TIME QUOTED AND TO A VERY HIGH STANDARD. I CAN RECOMMEND THE FITTER - ADAM - TO WHOEVER NEEDS THEIR BATHROOM FITTED/UPDATED.

May 12, 2026
Unprompted review
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Reply from Premier Care in Bathing

Hey MRS,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Best wishes.

Rated 4 out of 5 stars

Double check sizes

Lovely products. Very good worker. My only complaint ( hence 4 stars ) was that although I was shown the plan I didn’t appreciate how tiny the vanity unit was and overflow outlet ! More for a Wendy house. On this the company were not helpful just told me that’s what I ordered !! So I suggest you make sure you know how it looks. I would have thought in this day and age a virtual room could have been shown on the computer. The vanity unit is coming out ( more cost ) but by a local company as premier care not interested.

June 11, 2026
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Reply from Premier Care in Bathing

Hi Lynda,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Best wishes.

Rated 5 out of 5 stars

Perfect job

Premier care did a fantastic job of our shower room, Tyler the fitter was very capable and worked like 2 people and nothing was too much trouble for him. The bidet toilet is amazing, perfect for people of our age (in our 70's). We would recommend Premier care to anyone thinking of having a new bathroom, you won't be disappointed. Thank you so much Andy and Marie

June 11, 2026
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Reply from Premier Care in Bathing

Greetings marie,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

With gratitude.

Rated 4 out of 5 stars

Bathroom re-fitting

Communication with Eve in the office was fine. The work was carried out on the days scheduled. Paul Tonks, the surveyor, did an efficient job.
The fitter Ismet's work in the bathroom was good but his knowledge of our heating and hot water system seemed limited and we were left over-night on two occasions with no heat or hot water. He was reluctant to dismantle the old shower but did do this eventually after seeking advice from Paul. Everything is now working as it should be. We are happy with the quality of the goods provided.

May 27, 2026
Unprompted review
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Reply from Premier Care in Bathing

Hi Bill,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Thank you again.

Rated 5 out of 5 stars

My most excellent new bathroom

Customer relationships was very good, not pushy..able to contact management planner when needed..fitter was excellent and finishings on bathroom were superb..although we had a slight hiccup just after completion it was dealt with in an excellent manner and very timely...clearing of waste from bathroom was done each day by fitter and waste removal done twice throughout fitting..most excellent job ...certainly would recommend to anyone

June 5, 2026
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Reply from Premier Care in Bathing

Hi Brian,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Thank you again.

Rated 5 out of 5 stars

Good quality products

Very good quality products made to last

May 21, 2026
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Reply from Premier Care in Bathing

Hello Raymond,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

With gratitude.

Rated 5 out of 5 stars

A bathroom that makes life easier

This company does what a good bathroom fitting company should do. We now have a bathroom that makes our life easier and without worry that either of us may slip or fall. Customer services were always very helpful and the fitter was great. I would recommend using this company if you are ready for easier and less stressful bathing.

May 11, 2026
Unprompted review
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Reply from Premier Care in Bathing

Hello Gail,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Remember, each time you refer a friend, both of you get special benefits. Spread the word!

Warm regards.

Rated 4 out of 5 stars

Great communication throughout

Great communication throughout. Fitter did a good job and very accommodating.

May 4, 2026
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Reply from Premier Care in Bathing

Hi customer,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Thank you again.

Rated 5 out of 5 stars

Bathroom fitted for disabled pensioner

Bathroom fitted to cater for disabled user. All fittings first class and plumber went the extra mile to ensure it was perfect for wife to use with ease. Service and fitting second to none.

May 14, 2026
Unprompted review
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Reply from Premier Care in Bathing

Hello Malcolm,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Best wishes.

Rated 5 out of 5 stars

Very efficient fit

Very efficient fit. The fitting team led by Mic Calin were superb. Very tidy and cleaned up at end of each day

May 16, 2026
Unprompted review
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Reply from Premier Care in Bathing

Greetings woody,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Thank you again.

Rated 5 out of 5 stars

The communication between Anita Kaur…

The communication between Anita Kaur and me was comforting to know what was happening each day.
The plumber, Bogdan Fiedorczyk, was an excellent flexible worker who kept me up to date and with progress and changes requested by me. Overall an excellent installation.

May 15, 2026
Unprompted review
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Reply from Premier Care in Bathing

Hello Jim,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Referrals are the best compliment we can receive. If you have friends or family who could benefit, please let them know about us.

Best wishes.

Rated 4 out of 5 stars

Process is very well organised

Process is very well organised. We were assigned manager (Jeff Clarke), who checked progress regularly and responded clearly and quickly when advised of issues. There was also a daily call from headquarters to check progress and ask if there were any issues. The person who did the work (Adam Roberts) was polivce and responsive to as questios or issues. We felt well looked after throughout.

April 23, 2026
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Reply from Premier Care in Bathing

Hey Brian,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Best wishes.

Rated 5 out of 5 stars

Scott the fitter very polite and…

Scott the fitter very polite and helpful always assured us on work done was to our satisfaction can't fault Scott at all thanks

April 27, 2026
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Reply from Premier Care in Bathing

Hi Terry,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Warm regards.

Rated 5 out of 5 stars

Really helpful at all stages

Really helpful at all stages, offered value for money and thoughtful throughout. The installer Ricky Haden was brilliant.

April 16, 2026
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Reply from Premier Care in Bathing

Hello Ms,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Cheers.

Rated 5 out of 5 stars

A very good company to deal with.

Started 30 March, completed 6 April.
Excellent from start to finish
Mike and Dave were very helpful.
Jamie the installer was brilliant.
We’ve now got a fabulous shower room and everywhere was left neat and tidy.
We highly recommend Jamie and Premier Care.

April 11, 2026
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Greetings David,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

If you know anyone who could benefit from our services, please don't hesitate to recommend us.

Warm regards.

Rated 4 out of 5 stars

Good installation with good fitter and…

Good installation with good fitter and pleased with bathroom. Good job tarnished as extra rubbish from another job was left in front garden and wind blew packaging all over garden and street. Took a number of days to resolve.

February 20, 2026
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Reply from Premier Care in Bathing

Hello Lorraine,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Thank you again.

Rated 5 out of 5 stars

Every thing well organised

Every thing well organised. Mike the fitter was fantastic, so thorough and careful
Aaliyah was lovely too

March 30, 2026
Unprompted review
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Reply from Premier Care in Bathing

Hello M,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Cheers.

Rated 2 out of 5 stars

Shower room fit for purpose

I felt very pressured by salesman to agree deal and pay instalments.
I used Premier because I was told that we could have a wet room (other suppliers had said that it wasn't possible) but once the Surveyor (who was very helpful) had been he said that it was impossible to do in our bathroom.
The installer was very efficient and quick. He made very little mess and the rubbish was taken away promptly.
The shower works well and the pump isn't too noisy.

March 20, 2026
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Thank you for your feedback. We’re sorry to hear that you felt pressured during the sales process, as this is not the experience we aim to provide.

We also apologise for the confusion regarding the suitability of a wet room. We understand how frustrating this must have been, and your comments will be reviewed internally to help improve clarity and consistency at the point of sale.

We’re pleased to hear your positive feedback about the surveyor and installer, as well as the performance of the shower, and we will ensure this is passed on.

Thank you again for sharing your experience, as it helps us continue to improve our service.

Rated 5 out of 5 stars

Great service 2147177

2147177. Great service from start to finish. Orges installing the bathroom and Eve on customer service follow up

March 20, 2026
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hey Joanne,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Cheers.

Rated 5 out of 5 stars

Ashley top professional craftsman

Ashley is a great , efficient and professional craftsman.
High standard of workmanship.
Very friendly and informative.
The finished bathroom is truly amazing.
Outstanding.

March 25, 2026
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Reply from Premier Care in Bathing

Hi Mike,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

With gratitude.

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