Banner for Posh Pawn

Posh Pawn Reviews 

806
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and knowledgeable, making every visit completely stress-free. Consumers also note the smooth user experience and appreciate receiving fair, honest prices for the items they bring in. Some reviewers were not happy with low evaluations, noting that the prices offered for certain luxury goods were disappointing. A few other people also felt that the customer service could occasionally feel rude or unwelcoming during busy moments. Despite these occasional issues, most visitors describe the overall process as quick, transparent, and trustworthy.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally friendly,... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and knowledgeable... See more

Price

Reviewers mention positive feedback about price, noting that they received very fair and competitive offers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how fast, smooth, and... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers consistently praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had never used a service like this before so did not know what to expect. I would use this company again, Rebecca was efficient and professional and once everything was agreed the funds were in my a... See more

Rated 5 out of 5 stars

I have never experienced selling through a pawn shop and was rather tentative at the beginning. I needn't have worried. Kathy (and later one of her colleagues) is clearly very experienced. She managed... See more

Company replied

Rated 5 out of 5 stars

Kara was courteous, knowledgeable and helpful. She helped me through each stage . Maybe I could have had a marginally higher offer, but I was saved from taking photos, packaging and sending items off... See more

Company replied

Rated 5 out of 5 stars

They are professional, frank and upfront - about what they can and can’t do or offer. One must also understand, that it is a business that needs to make some margin. Justin @ Richmond branch was very... See more

Company replied


Company details

  1. Pawn Shop
  2. Car Finance and Loan Company
  3. Jeweler
  4. Jewelry Store
  5. Loan Agency
  6. Watch Store

About Posh Pawn

Written by the company

Prestige Pawnbrokers, widely recognised as Posh Pawn, is one of the UK’s best-known names in luxury pawnbroking and asset-based lending.

Founded in 2008 by James Constantinou, we have built a strong reputation for offering discreet, professional financial services to clients looking to unlock value from their personal assets. Known to many as the stars of Channel 4’s hit television series Posh Pawn, we specialise in providing loans against luxury and high-value assets, helping customers access funds quickly without the need to sell items they may wish to keep.

Our experienced team works with a wide range of valuables, including jewellery, gold, diamonds, luxury watches, designer handbags, fine art, antiques, classic and luxury cars, and other luxury assets. Every valuation is handled carefully and confidentially, with a focus on fairness, speed, and professionalism.

What makes Prestige Pawnbrokers different is our understanding that every customer’s situation is unique. Whether someone needs short-term funding for a business opportunity, extra liquidity during a transitional period, or a fast and secure alternative to traditional borrowing, we aim to provide a straightforward and dignified solution. Pawnbroking offers a flexible way to borrow against assets you already own, and our team is here to guide customers through the process clearly and respectfully from start to finish.

Alongside our lending services, Prestige Pawnbrokers is also known for its expertise in pre-owned luxury goods through Shop Prestige , helping customers buy, sell, and value exceptional pieces across multiple categories.

Buy, sell, loan today with Posh Pawn.


Contact info

Get an Instant Cash offer Today!

We provide a free valuation to sell / loan against your luxury goods.

4.8

Excellent

TrustScore 5 out of 5

806 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(806)

199 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had never used a service like this…

I had never used a service like this before so did not know what to expect. I would use this company again, Rebecca was efficient and professional and once everything was agreed the funds were in my account the very next morning, after signing the documentation. I did not have to chase at all which was a lovely surprise and I felt the prices offered were fair.

September 23, 2026
Rated 5 out of 5 stars

Sue was very friendly and welcoming…

Sue was very friendly and welcoming made the whole process smooth lovely service thank you

September 23, 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Archie,

Thank you for your review. Sue will be really pleased to hear your kind words.

We’re glad she made everything easy for you, and we hope to see you again.

Prestige Pawnbrokers

Rated 5 out of 5 stars

Theo is very transparent professional…

Theo is very transparent professional and dealt with my enquiry and executed it perfectly. A pleasure to deal with and definitely something to recommend to others. Great set up.

September 21, 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi,

Thank you for taking the time to leave us a review. Theo will really appreciate your feedback and recommendation.

Please visit us again anytime.

Prestige Pawnbrokers

Rated 5 out of 5 stars

The team in Richmond

The team in Richmond, led by Justin, along with Delma and Rebecca, are bloody fabulous. I have transacted two deals with them over the last 7 months and my experience is: they are highly professional, very experienced on the market value of high-end products, fun, excellent customer service and fast!

One virtue that underlines everything is integrity!

If 10 stars was an option, I would select it.

September 22, 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Paula,

What a lovely review, thank you! It means a lot that you’ve continued to put your trust in us.

The Richmond team will be delighted to read this. We look forward to seeing you again.

Prestige Pawnbrokers

Rated 5 out of 5 stars

Super friendly, helpful and prompt payment

Super friendly and helpful staff. Really quick decision and payment. Used them twice now. Exceptional experience both times. Highly recommend.

September 17, 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi James,

Thank you for choosing us again. It’s great to know you’ve had such a positive experience on both occasions.

We really appreciate the recommendation and hope to help you again in the future.

Prestige Pawnbrokers

Rated 5 out of 5 stars

Great first time experience

Great first time experience, I roughly knew what my jewelry was worth and Prestige didn't disappoint. Excellent customer service and very approachable staff. Thank you Prestige Pawnbrokers 💚

September 14, 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Pauline,

Thank you for sharing this. We’re really pleased that your first visit was a positive one and that you felt comfortable with the team 😊

We hope to see you again in the future.

Prestige Pawnbrokers

Rated 5 out of 5 stars

Excellent service

Excellent service. Will definitely return.

September 13, 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Georgina,

Thank you for your review. It’s great to know you’d be happy to come back to us.

We look forward to seeing you again.

Prestige Pawnbrokers

Rated 5 out of 5 stars

Great service

Sharon provided me with great customer service, she was informative and extremely helpful.

September 12, 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi 😊

Thank you for your kind words. Sharon will be really pleased to hear your feedback.

We’ll be sure to pass this on to her.

Prestige Pawnbrokers

Rated 5 out of 5 stars

Very quick, efficient

I visited Posh Pawn in Hatton Gardens. Spoke with Marta who was very helpful, explained everything clearly and answered all my questions. I was hesitant to do this but it was very easy, quick and I felt totally reassured. Very satisfied. Thank you Marta

September 9, 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Sara,

Thank you for taking the time to share this. It’s lovely to hear that Marta put you at ease 😊

You’re welcome back anytime.

Rated 5 out of 5 stars

Used this place a couple of times now…

Used this place a couple of times now and both times been more than happy with this place , highly recommend

September 7, 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Tony,

Thank you for continuing to choose us. We really appreciate your support and recommendation.

We hope to help you again soon.

Prestige Pawnbrokers

Rated 5 out of 5 stars

Isadora from Gracechurch Branch made…

Isadora from Gracechurch Branch made the whole experience enjoyable she has a wealth of knowledge and kindness

September 3, 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Tracy,

Thank you for taking the time to share this. Isadora will really appreciate your kind words.

We're so pleased she made your visit such an enjoyable one.

Prestige Pawnbrokers

Rated 5 out of 5 stars

The shopping and pledge experience at Prestige Loughton is always terrific.

The whole team there is always willing to assist in the best possible way and special thanks must go to Vilma who is simply brilliant and always surpasses my expectations and always goes out of her way to help me.

My first call will always be here.

Thank you so much

September 4, 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Bilal,

Thank you for your continued support. It's so nice to know we're your first choice!

Vilma and the Loughton team will be delighted to hear your kind words.

Prestige Pawnbrokers

Rated 5 out of 5 stars

My Experience with the Loughton Branch

My Experience with the Loughton Branch

I would like to share my experience with the Loughton branch.

My first experience was with Amie, and although I was initially apprehensive, her courteous, knowledgeable and caring approach immediately put me at ease. She spent so much time with me and truly went above and beyond to ensure my purchase was a pleasant and enjoyable experience.

I have since returned to the branch and once again received outstanding customer service from Amie, Sharna and Vilma. They make a wonderful team, and their professionalism, friendliness and individual care towards their customers are exceptional.

It is so refreshing to receive such a high level of customer service, and I would like to thank all three ladies for making my experiences so positive.

Sima

August 28, 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Sima ,

Thank you for taking the time to share such thoughtful feedback. It's wonderful to hear the team has made each visit such a nice one.

We'll be sure to pass your kind words on to Amie, Sharna and Vilma.

Prestige Pawnbrokers

Rated 5 out of 5 stars

Thankyou marta and prestige for your…

Thankyou marta and prestige for your help and professional service we were very happy and would not hesitate to use you again in the future money in the bank in a few hours great service thankyou

September 1, 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Sally,

Thank you for your lovely review. Marta will be so pleased to hear your feedback.

We're delighted everything went smoothly, and we look forward to helping you again in the future.

Prestige Pawnbrokers

Rated 1 out of 5 stars

Outrageously low valuation.

I took a brand new never been worn Chanel bucket bag with gold hardware to their Liverpool Street store. This bag had the box and dustbag and was currently on the Chanel Website priced at £5,860 and three long mint condition Chanel vintage necklaces from the 1980s Carl Lagerfeld Era (the most sought after period for buyers) one necklace was a 40inch Baroque feberge egg design peice so rare l couldnt find another one anywhere on the Internet in those specific colours there was only one seller online that had one identical peice in pearl. They called me the following day and said there isnt much demand for bucket bags and offered me £600 for all of it!!! £300 for a brand new Chanel bag is wild, and £100 per necklace is just ridiculous.
This was so insulting when l knew they would immediately list the bag for 2.5k and the necklaces for at least 1k each! I politely said thanks but l think ill keep them. Never will l take anything to them again. I will now sell my other chanel bags and birkins and massive chanel vintage jewllery collection with Southerbys or somewhere that appreciates the value of these types of things.
I cannot remember the date l went in as it was just over a year ago now so l selected the date time frame it allowed me to on here.

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

The service I received at the Richmond…

The service I received at the Richmond store was absolutely brilliant. The staff are kind and really listen to your needs.
The transaction was fast and smooth.
I can’t thank them enough.

August 27, 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Ruth,

Thank you for your lovely review. We're so pleased the Richmond team made the process straightforward and took the time to understand your needs.

We hope to welcome you back again soon.

Prestige Pawnbrokers

Rated 5 out of 5 stars

Great Service

Very helpful service from Nigel at the Weybridge shop, friendly and polite would definitely recommend using them. Thank you.

August 22, 2026
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

Hi Georgina,

Thank you for your kind feedback. Nigel will be delighted to hear your lovely comments.

We really appreciate the recommendation and look forward to seeing you again.

Prestige Pawnbrokers

Rated 5 out of 5 stars

The Assistant Manager Theo at Hatton…

The Assistant Manager Theo at Hatton Gardens was super efficient. He has a very personable approach. His customer service is second to none and I would highly recommend Posh Pawn.

August 10, 2026
Posh Pawn logo

Reply from Posh Pawn

Hi Katrina,

Thank you for your lovely feedback. Theo will be so pleased to hear your kind words!

We really appreciate your recommendation and hope to welcome you back again soon.

Prestige Pawnbrokers

Rated 5 out of 5 stars

Very satisfied with the attention given…

Very satisfied with the attention given to me when I visited to sell some items.
The young lady dealing with my daughter and me was excellent.
I shall be visiting again soon.
Thank you for your honesty and advice. Fantastic !

August 10, 2026
Posh Pawn logo

Reply from Posh Pawn

Hi,

Thank you for taking the time to share your experience. We're so pleased the team could make both you and your daughter feel well looked after.

We look forward to welcoming you back again soon.

Prestige Pawnbrokers

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look