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3.9
3 reviews
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I cannot recommend them enough. Very professional and fitted two lots of patio doors within the timeframe. They tried to reduce dust as much as possible and, if not for the new doors, i would not know they had been! A really good product and excellent service. Could not be happier!
We used Pretty Windows for a large project on our home, 18 windows and 2 doors. Could not be happier with Martin in Sales or Nathan the lead installer. In the past for previous homes we have used larger companies and had issues, this time we went with this smaller family-owned business and the experience was just better all round. Our house was built in the 1890's, so when windows come out you get to see into all the cavities, and we had a number of issues that had to be resolved there and then. They could not have been more helpful, giving us time to empty the cavities of 100+ years of junk and rubbish by moving on to other windows while we dealt with theproblems. Nathan even cut-in and foam sealed a temporary plywood windowframe cover so I could work on the worst one all weekend. The finishes were excellent and they took the time to ensure with a laser level that every window was perfectly square and level with the adjacent one, which mattered because we had georgian internal bars. Price-wise, they were not the cheapest on the Isle of Wight, but against the huge player in the double glazing market they were around £12k cheaper, and there was no hard sell from them either. It is sadly rare in this day and age to find companies who are just great to deal with from start to finish, Pretty Windows were just that for us. Thoroughly recommend them.
Overall we are happy with our windows.
Positives:
Professional Sales visit,
Good awareness of customer needs,
Prompt quotation,
We were able to visit the showroom to view the products,
'No payment until you are happy' gave us confidence in the product,
Lead time was as quoted.
Quality products.
Nice team of fitters.
Negatives:
Weak customer service and poor after sales correspondence,
For a company fitting windows supplied by a third party, the customer service and level of communication should be better to ensure added value and customer retention.
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