Prime Property Auctions Reviews 

118
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and maintaining clear communication throughout the entire property selling or buying journey. Many people deeply appreciate the fast and efficient transactions, noting how agents consistently go above and beyond to secure successful outcomes. Some reviewers were not happy with communication difficulties after deals closed, specifically mentioning unexpected high fees and complex commission structures. A few other customers also experienced frustrating delays when trying to reach representatives and resolve ongoing problems regarding property listings.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful,... See more

Service

Users describe positive interactions with service, highlighting swift, professional, and stress-free... See more

Customer service

Consumers find customer service to be positive, highlighting smooth and efficient experiences throughout the... See more

Price

Clients share ambiguous opinions on price, with several reviewers expressing satisfaction over securing a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ekoe Amouzou Has restored my faith in the process Went the extra mile to secure the best price at the final minute Many thanks

Rated 5 out of 5 stars

Streamlined process from start to finish! John and Luis have built a cracking team who are on hand to help and advise every step of the way. My property was sold relatively quick with no issues,... See more

Rated 5 out of 5 stars

I recently sold my property through this company and couldn't be happier. The entire process was incredibly quick, seamless and completely stress free from start to finish. I highly recommend thei... See more


Company details

  1. Real Estate Auctioneer

Written by the company

Buy and Sell Through the UK’s Favourite Property Auction. We specialise in selling properties within 28 days for the price a seller wants and helping buyers secure excellent deals


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

118 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(118)

51 reviews in the last 12 months

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Rated 1 out of 5 stars

well.

well.. this is another company that will flowers rainbows and everything else. I got lucky because i got a call from a BAD LIER called Nicole.. that said she could get more money for my house and she could sell it straightway because she had sold 2 flats the same building.. well when i asked prof of those sales (Because i couldn't find anywhere) she said she couldn't disclose it because the sale was too fresh yet and she would give me a ring. she never rang again because she knew she has been caught Lying.

August 10, 2026
Unprompted review
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Rated 1 out of 5 stars

When buying a property they are…

When buying a property they are constantly on the phone to you, once they have your deposit and their commission you can’t get them on the phone excuses range from, the person is off I’ll, on another call, he will call you back, or they just don’t answer the phone, they had no idea of any details of the property they were selling, advertised it as freehold when it was leasehold, never checked that the vendor was being truthful, told lie after lie, they owed me a refund from telling me that I did not have to pay the sellers legal costs when I was billed for it, they kept saying they would refund me but I was getting more excuses as to why the money was not paid, after many phone calls they eventually paid some money but not the correct amount, I have now taken this up with the Glasgow Sheriffs Court.
My first auction purchase and my last after this experience

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

I recently sold my property through this company and couldn't be happier.
The entire process was incredibly quick, seamless and completely stress free from start to finish.
I highly recommend their services to anyone looking for a hassle free house sale.
The first person I dealt with was Dylan and he was excellent explaining everything to me.
5 stars

July 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Sold my flat with in a month.!

Sold my flat with in a month.!! From Dyllan before l signed up to Myles supporting me on the journey the team have been great. Keeping me updated and letting me know what is next. Great experience

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

sold a property with Prime recently

sold a property with Prime recently. The whole process was really quick, efficient and our agent Yusuf Amouzou was absolutely excellent throughout. I would highly recommend Prime and him to anyone looking to sell their property.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Just sold a property through Prime…

Just sold a property through Prime Property Auctions & can’t speak highly enough of their service. Myles was my account manager & he went above & beyond to make sure we got a price we were happy with! Will definitely work with Prime & hopefully Myles again in the future!

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I have worked with Prime Property and have found them a super helpful company to work with. Fantastic communication with John, really responsive and clear. Would recommend to everyone

June 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Poor service

Prime Property Auctions (Scotland) Ltd failed to communicate with me throughout the marketing period and only resurfaced on the auction date. Despite their valuation, the property attracted only one bid, more than 40% below the figure they had provided, raising serious questions about their marketing effectiveness.
I was also not properly informed about their full fee and commission structure, which exceeded 20% of the bid price
Based on my experience, I would not recommend this auction house

April 11, 2026
Unprompted review
Prime Property Auctions logo

Reply from Prime Property Auctions

Hi Mungo,

To clarify, your commercial property was marketed and sold in just under a month.

During the marketing period we received one enquiry, which resulted in an offer that was presented to you. After discussing the offer, you chose to accept it and proceed with the sale.

As with all of our clients, you were under no obligation to accept any offer and could have decided not to sell if the price did not meet your expectations.

Following completion, you contacted us requesting a refund of our fee and provided a copy of a review you intended to publish if that request was not met by a specified date and time. Despite this, we still attempted to reach a compromise, which was declined.

Given the above, I am disappointed to see this review has now been published.

All the best,

Luis

Rated 5 out of 5 stars

5 star rate for Working with Billie Dougherty…

Working with Billie Dougherty from Prime Property Auction was an excellent experience from start to finish. Navigating the auction process can feel overwhelming, but Billie made everything clear, straightforward, and genuinely stress-free.

From the very beginning, she was professional, approachable, and incredibly responsive. She took the time to explain each step in detail, ensuring we fully understood the process and felt confident in our decisions. No question was too small, and her patience and knowledge really stood out.

What impressed us most was her dedication and communication. Billie kept us updated throughout, was always available when we needed guidance, and handled everything with efficiency and care. It truly felt like she was invested in achieving the best outcome for us.

Thanks to her support, the entire experience was smooth and positive. We would highly recommend Billie to anyone considering going through a property auction—she makes what can be a complex process feel simple and manageable.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend…

It has been really smooth throughout the process Ekoe Amoiuzou has been fantastic keeping us up to date sorting things quickly. Callum was also very helpful and within 10days from starting the process our property was sold! Thank you for your assistance, professionalism and knowledge, highly recommend

May 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Referral

The communication from prime was outstanding and made the whole referral process easy with regular updates

May 12, 2026
Unprompted review
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