I bought a priority bike in 2023 and have been very happy with its performance. The internal shifting keeps my gears from rusting and the belt-drive prevents rusting. Overall, I’m happy with the enj... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Priority Bicycles is on a mission to make cycling easier. We've reimagined the bicycle through innovative design and engineering, creating a line of bicycles, from a rust-proof beach cruiser to a high performance commuter, that are easy to assemble, easy to ride, and require no routine maintenance.
174 Hudson Street, 10013, New York, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Needed to replace my battery after more than 3 years and 12,000 miles.
Quick shipping, excellent service.
I did not care for the bike but Priority took it back and gave me a refund which I appreciated. I would certainly consider them for something else on the future. I thought there was an issue with the bike but never heard from them after i returned it.
Purchased a bicycle for my son’s 17th Birthday. The bike is high quality and fits him great. Ordering and shipping process top tier.
awesome company and product. The bike is so nice, but considering swapping out for a full suspension mountain bike through the ridepanda program. The drivetrain on this is incredible. Perfect commuter
Quality build
Simplicity
Maintenance free
Durability
Attractive
My experience is exceptional. Thanks to everyone contributed in this product.
Fast response. Great warranty and received replacement part quickly. Great company to purchase from
I love the 600X and Gemini bikes that I got for Priority. The support has been wonderful when I had a problem with the 600X and when purchasing the new Gemini bike.
Great value for a belt drive folding bicycle. Comfortable on butt and hands, yet still responsive enough to climb well and generate reasonable speed on flat ground. Smooth, nearly noiseless ride. Attractive appearance both frame and components.
Great ebike. I wanted an ebike that had lots of power, comfortable and little maintenance. My Priority Skyline is perfect. I love the pinion gearbox and the automatic shifting. I've been riding it on assist level one, the lowest level, and I get a great workout. I recently had knee replacement surgery, and this bike is helping me with my physical therapy. It's really terrific. Highly recommended
I’m a repeat buyer of Priority bicycles. Both experiences have been excellent. I bought a Classic 3-speed a few years ago and was pleasantly surprised when the box arrived in great condition despite being shipped half way across the country. Assembly was straightforward and the riding and ownership experience with that bike has been first rate.
Recently, I decided to join the e-bike revolution and purchased the Current Plus model. Again, the ordering, delivery and assembly process was great. I’ve logged over 60 miles in the first two weeks of riding on weekends. The quality seems to be outstanding and I’m having a blast at 60 years old - feeling like I’m 12 again on my bike! I highly recommend PRIORITY to anyone wanting high quality at reasonable prices. RD
Great customer service! We struggled with our bike battery for alittle longer than hoped and their customer service team treated us respectively and promptly! Above and beyond service, highly recommend this team!
Great customer service when we called with questions.
Love my Skyline... it's almost like having a secret superpower! My bike is intuitive and the controls are easy to use. I love the hub drive! It doesn't involve gears so it just works whenever I need a boost. The belt drive is so quiet... I never realized how noisy chain drives are. It's just a great bike!
I broke a belt once and the folks at Priority were very helpful to ensure I got the correct replacement. They were out of stock at the time at Priority and I didn't want to wait too long. They tracked down replacements, and called me back to let me know where I could get them. The folks at Priority are knowledgeable, friendly and very helpful.
My Continuum Onyx was straightforward to setup out of the box. The video really helped. Getting the fenders properly aligned took a few tries but I eventually got them installed so they didn't rub the tires. The bike runs silently and the brakes are excellent. I really like the carbon fiber reinforced belt and the CVT. I would recommend this purchase to others.
Delivered on time, good quality bike
Picked up the 600 ADX and wow. As someone who has done a few bikepacking trips in the past, this bike made the experience so much better. I love the belt drive and Pinion internal gearbox. Low maintenance! I’ve had chains and gearing give me issues. Not with this set up. My friend also got the same bike and we took them on an 82 mile, 8k elevation gain trip and I had a great time. The bike carries weight well, especially in gravel and single track environments. The bike handles speed and cornering well on steep roads. It’s a quality built bike that I’m thinking will last me for many, many years to come.
Bought the bike for use at the beach. It’s perfect! Mostly flat roads, but the gears come in handy for the occasional hill. Very happy with the bike.
The customer service was excellent. Andrew was a tremendous help when it came to picking out the most what bikes made the most sense for our fleet. We will definitely recommend Priority Bicycles to others.
Priority is the best place in the US to get the revolutionary Pinion Gearbox with SmartShift electronic shifting. Coupled with the Gates belt drive and other design elements, these Priority bikes really represent the current state of the art of bicycle engineering today.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.