Priority Bicycles Reviews 

8,595
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,080 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional product quality, explaining that the bicycles are beautifully designed, ride smoothly, and feature reliable belt drives instead of traditional chains. Buyers also express great satisfaction with the responsive support team, who quickly assist with replacement parts and provide helpful guidance whenever questions arise. However, some customers also noted occasional mechanical issues, mentioning problems like faulty internal hubs, damaged components upon delivery, or unexpected rust forming on accessories. A few reviewers experienced delivery delays or minor assembly hurdles, though most still consider the overall purchase worthwhile.

What people talk about most

Quality

People report positive experiences with quality, highlighting that the bikes are well-designed, perform... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support agents are consistently... See more

User experience

Customers had positive experiences with user experience, highlighting that the bikes offer a smooth ride,... See more

Service

Users describe positive interactions with service, highlighting fast response times, helpful support agents,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a priority bike in 2023 and have been very happy with its performance. The internal shifting keeps my gears from rusting and the belt-drive prevents rusting. Overall, I’m happy with the enj... See more

Company replied

Rated 5 out of 5 stars

Quick shipping came with no surprise wheels were true. They must include stickers though that was a bummer no stickers. Another thing they insist too much on getting it set and worked by a pro... See more

Company replied

Rated 5 out of 5 stars

Fast response on my inquiry about a replacement dynamo wiring plug for my 600, and fast shipment. Though I haven't had many reasons to contact Priority customer service in the 3+ years I've owned the... See more

Rated 5 out of 5 stars

I've had a Priority Coast for about three years, and live on a barrier island off the Georgia coast so the bike is subject to constant exposure to salt air and sand. It's held up beautifully and the G... See more

Company replied


Company details

  1. Bicycle Store
  2. also in
  3. Sporting Goods Store

Information provided by various external sources

Priority Bicycles is on a mission to make cycling easier. We've reimagined the bicycle through innovative design and engineering, creating a line of bicycles, from a rust-proof beach cruiser to a high performance commuter, that are easy to assemble, easy to ride, and require no routine maintenance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(8,595)

1,077 reviews in the last 12 months

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Rated 3 out of 5 stars

Not the bike for me.

I did not care for the bike but Priority took it back and gave me a refund which I appreciated. I would certainly consider them for something else on the future. I thought there was an issue with the bike but never heard from them after i returned it.

July 30, 2026
Rated 5 out of 5 stars

awesome company and product

awesome company and product. The bike is so nice, but considering swapping out for a full suspension mountain bike through the ridepanda program. The drivetrain on this is incredible. Perfect commuter

July 30, 2026
Rated 5 out of 5 stars

Great value for a belt drive folding…

Great value for a belt drive folding bicycle. Comfortable on butt and hands, yet still responsive enough to climb well and generate reasonable speed on flat ground. Smooth, nearly noiseless ride. Attractive appearance both frame and components.

October 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great ebike

Great ebike. I wanted an ebike that had lots of power, comfortable and little maintenance. My Priority Skyline is perfect. I love the pinion gearbox and the automatic shifting. I've been riding it on assist level one, the lowest level, and I get a great workout. I recently had knee replacement surgery, and this bike is helping me with my physical therapy. It's really terrific. Highly recommended

July 29, 2026
Rated 5 out of 5 stars

I’m a repeat buyer of Priority…

I’m a repeat buyer of Priority bicycles. Both experiences have been excellent. I bought a Classic 3-speed a few years ago and was pleasantly surprised when the box arrived in great condition despite being shipped half way across the country. Assembly was straightforward and the riding and ownership experience with that bike has been first rate.
Recently, I decided to join the e-bike revolution and purchased the Current Plus model. Again, the ordering, delivery and assembly process was great. I’ve logged over 60 miles in the first two weeks of riding on weekends. The quality seems to be outstanding and I’m having a blast at 60 years old - feeling like I’m 12 again on my bike! I highly recommend PRIORITY to anyone wanting high quality at reasonable prices. RD

October 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! We struggled with our bike battery for alittle longer than hoped and their customer service team treated us respectively and promptly! Above and beyond service, highly recommend this team!

September 16, 2026
Unprompted review
Rated 5 out of 5 stars

Love my Skyline!

Love my Skyline... it's almost like having a secret superpower! My bike is intuitive and the controls are easy to use. I love the hub drive! It doesn't involve gears so it just works whenever I need a boost. The belt drive is so quiet... I never realized how noisy chain drives are. It's just a great bike!

I broke a belt once and the folks at Priority were very helpful to ensure I got the correct replacement. They were out of stock at the time at Priority and I didn't want to wait too long. They tracked down replacements, and called me back to let me know where I could get them. The folks at Priority are knowledgeable, friendly and very helpful.

March 3, 2026
Rated 5 out of 5 stars

Continuum Onyx setup was straightforward

My Continuum Onyx was straightforward to setup out of the box. The video really helped. Getting the fenders properly aligned took a few tries but I eventually got them installed so they didn't rub the tires. The bike runs silently and the brakes are excellent. I really like the carbon fiber reinforced belt and the CVT. I would recommend this purchase to others.

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

600 ADX WOW!

Picked up the 600 ADX and wow. As someone who has done a few bikepacking trips in the past, this bike made the experience so much better. I love the belt drive and Pinion internal gearbox. Low maintenance! I’ve had chains and gearing give me issues. Not with this set up. My friend also got the same bike and we took them on an 82 mile, 8k elevation gain trip and I had a great time. The bike carries weight well, especially in gravel and single track environments. The bike handles speed and cornering well on steep roads. It’s a quality built bike that I’m thinking will last me for many, many years to come.

October 25, 2026
Unprompted review
Rated 5 out of 5 stars

Bought it for the Beach

Bought the bike for use at the beach. It’s perfect! Mostly flat roads, but the gears come in handy for the occasional hill. Very happy with the bike.

July 28, 2026
Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent. Andrew was a tremendous help when it came to picking out the most what bikes made the most sense for our fleet. We will definitely recommend Priority Bicycles to others.

July 27, 2026
Rated 5 out of 5 stars

Priority and the Pinion Gearbox

Priority is the best place in the US to get the revolutionary Pinion Gearbox with SmartShift electronic shifting. Coupled with the Gates belt drive and other design elements, these Priority bikes really represent the current state of the art of bicycle engineering today.

July 27, 2026

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