I bought two journals (electronic copies) mid June. To be specific I intentionally bought the electronic versions to be able to read them the same day. One journal was immediately available in the app... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Site facile à utiliser. Délai long entre la date d'abonnement et la réception du premier magazine.
Company replied
Facile à s'abonner,même quand on ne sait pas trop se servir d'un ordinateur
Company replied
Une escroquerie pure et simple. Je n’ai jamais reçu ma commande. Quand j’appelle, au bout de 35mn d’attente, on m’informe que le magazine (version numérique) n’existe plus alors que je l’ai bien pay... See more
Company replied
Company details
Written by the company
Prismashop : le kiosque officiel de vos magazines préférés · Choisissez votre abonnement magazine. parmi plus de 180 titres disponibles en version papier et numérique !
Contact info
Service Clients Prisma Média, 62067 Arras Cedex 9, France
- www.prismashop.fr
3.2
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Prismashop
Hello,
Thank you for your message. A confirmation email has been sent with all the details regarding your subscription. Rest assured, your magazine will be arriving very soon.
If you have any further questions, feel free to reach out.
Best regards,
The Prismashop Customer Service Team
Advertisement
They are selling your customer data
You can subscribe to magazine, it works well ...
But the compagny (Prisma) is selling your data : phone number (you will phone canvassing calls) and your postal address will be used (charity organization will mail you for donation campains) ; and even if you refused explicitly to share your data !!!
January 16, 2025
Unprompted review
Reply from Prismashop
Hello,
Thank you for sharing your feedback. We're glad to hear that the magazine subscription process met your expectations.
Regarding your concerns about data privacy, we would like to assure you that we fully comply with all data protection regulations and respect our customers' preferences regarding the use of their personal information. If you believe there has been any misunderstanding or you wish to review your consent settings, please don’t hesitate to contact our customer service team. We’re here to assist you.
Your trust is very important to us, and we appreciate the opportunity to clarify this matter.
Kind regards,
The Prismashop Customer Service team.
réinscription facile
November 27, 2024
Advertisement
I did not received the paper magazine…
I did not received the paper magazine which I ordered.
July 31, 2024
Reply from Prismashop
Hello,
Thank you for your feedback. We’re sorry to hear that you haven’t yet received your magazine. We want to assure you that a confirmation email with all the details of your subscription has been sent. It might be worth checking your "spam" or "junk" folder if you haven't seen it in your inbox.
We're looking into this and will make sure you receive your magazine as soon as possible. Thank you for your patience and for choosing us.
Best regards,
The Prismashop Customer Service team
Site facile mais délai de réception long.
Site facile à utiliser.
Délai long entre la date d'abonnement et la réception du premier magazine.
July 17, 2024
Reply from Prismashop
Bonjour Monsieur SIMONDI,
Nous vous remercions pour votre retour sur notre site.
Nous sommes heureux de savoir que vous le trouvez facile à utiliser. Cependant, nous sommes désolés d'apprendre que le délai entre votre abonnement et la réception de votre premier magazine vous a semblé trop long.
Nous vous avons envoyé un email explicatif précisant la date de début de votre abonnement et le délai d'activation prévu. Nous espérons que ces informations vous seront utiles.
Nous nous excusons pour l'attente et vous remercions pour votre patience.
Cordialement,
L'équipe Service clients Prismashop
They keep charging me a yearly…
They keep charging me a yearly membership for a magazine. I tried to email, was told to call. I called, was told that the subscription was not active. My account show the subscription as active but I can't cancel it. Meanwhile I keep receiving emails that inform me of the renewal. I receive the magazines sparsely. It has been 3 years. It has been a miserable experience.
August 6, 2024
Unprompted review
Reply from Prismashop
Hello Mrs,
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you’ve encountered regarding your magazine subscription.
We want to assure you that we have sent a termination confirmation email with all the details related to your subscription. We hope this resolves the matter for you.
If you have any further questions or need additional assistance, please don’t hesitate to reach out. We are here to help and ensure you have a smooth and satisfactory experience moving forward.
Thank you for your understanding and patience.
Best regards,
The Prismashop Customer Service team
Ridiculous customer support
Ridiculous customer support.
I had to chase then 5 times to get my money back after realizing I’ve been paying for a magazine they were never going to send me.
I used a voucher to cover part of the cost and lost the entire amount of it and no one took ownership of it their customer support team.
I am very disappointed.
May 7, 2024
Reply from Prismashop
Hello Mrs. Dinsart,
Thank you for taking the time to share your feedback. We regret that your experience with our customer service did not meet your expectations.
We have sent an email to confirm the refund we have processed. We apologize for any inconvenience caused and are continuously working to improve our service to prevent such situations in the future.
If you have any further questions or would like to discuss your experience in more detail, please do not hesitate to contact us directly. We are here to assist you and hope to regain your trust.
Thank you for your understanding.
Best regards,
The Prismashop Customer Service Team
Advertisement
I bought two journals (one electronic…
I bought two journals (electronic copies) mid June. To be specific I intentionally bought the electronic versions to be able to read them the same day. One journal was immediately available in the app, which was great. The other one did not arrive. I contacted the customer service immediately and one month after the journal still has not arrived. And all I hear that the company is looking into this…Does this motivate me to order more journals via Prismashop ? Absolutely not.
June 18, 2024
Reply from Prismashop
Hello Madam MARIENKO,
Thank you for sharing your experience with us. We are delighted to know that one of your journals was immediately available and that you were able to enjoy it the same day. Regarding the second journal, we understand that the wait has been long and we are sorry for this.
We wish to inform you that your magazine is now available on your digital newsstand. We invite you to check it in your client area. Your satisfaction is our priority and we appreciate your patience.
If you have any other questions or need further assistance, please do not hesitate to contact us. We hope to have the opportunity to serve you again in the future and to offer you a fully satisfactory experience.
Best regards,
The Prismashop Customer Service Team
Rien à raconter tout était simple si on…
Rien à raconter tout était simple si on s'y connait en informatique.
June 2, 2024
Reply from Prismashop
Bonjour Madame,
Merci beaucoup pour votre retour. Nous sommes heureux de savoir que vous avez trouvé le processus simple. Nous nous efforçons de rendre notre service aussi intuitif que possible.
Si vous avez des suggestions pour améliorer encore l'expérience utilisateur, n'hésitez pas à les partager avec nous.
Merci pour votre confiance.
Cordialement,
L'équipe Service clients Prismashop
Facile à s'abonner,même quand on ne…
Facile à s'abonner,même quand on ne sait pas trop se servir d'un ordinateur
June 2, 2024
Reply from Prismashop
Bonjour Madame,
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous avez trouvé le processus d'abonnement facile, même sans expertise technique.
Votre satisfaction est notre priorité, et nous nous efforçons de rendre nos services accessibles à tous. Si vous avez des questions ou des suggestions, n'hésitez pas à nous contacter.
Merci pour votre confiance.
Cordialement,
L'équipe Service clients Prismashop
Advertisement
facile par internet
April 15, 2024
simple et pratique
April 6, 2024
Tele Z all dates
Hello, I now have access to Tele Z but only to the issue 8 Jan and the most recent issue 24 April. I would still need access to all the dates in between.
I look forward to hearing from you
Ilse
April 24, 2024
Unprompted review
Reply from Prismashop
Bonjour Madame VAN AKEN,
Nous vous remercions d'avoir partagé votre préoccupation avec nous. Nous sommes heureux d'entendre que vous avez maintenant accès à Télé Z, mais nous comprenons que vous aimeriez également avoir accès à toute l'archive.
Pour résoudre cette situation, je vous ai envoyé un e-mail aujourd'hui même pour discuter de votre abonnement et vous fournir toutes les informations nécessaires.
Nous vous remercions pour votre patience et votre compréhension. Si vous avez d'autres questions ou des préoccupations, n'hésitez pas à répondre à mon e-mail ou à contacter notre équipe de support clientèle.
Cordialement,
L'équipe Service clients Prismashop
Advertisement
I didnt get my magazine delivered
I didnt get my magazine delivered. Was constantly writing to complain but without success. I would get only automated answers. Also I stoped my subscription and demanded refund - which until this day was not refunded. Don’t recommend.
February 14, 2024
Reply from Prismashop
Dear Madam Sotirovska,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced regarding the delivery of your magazine.
Please be assured that I have duly noted your message and have taken steps to address your concerns by sending you an email to discuss your situation further and provide a suitable resolution.
We apologize for any inconvenience this may have caused, and we truly appreciate your patience and understanding as we work diligently to resolve this matter.
Best regards,
L'équipe Service clients Prismashop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.