Prismnetwork Reviews 

Process made very easy, claim accepted and paid without any fuss or hassle

This company was very understanding and accomadating to me.

If I could leave zero stars, I would. Prism Network’s handling of my property claim has been a masterclass in bureaucratic negligence, lack of basic professionalism, and outright incompetence.

After severe weather caused sudden water ingress at my property, Prism Network conducted a lazy "desktop assessment" and issued a swift repudiation letter citing "wear and tear"—all without sending a single surveyor or technical expert to actually inspect the physical damage on site.

When the insurer’s own management subsequently upheld a formal complaint against Prism Network for this failure to inspect and awarded compensation for service shortfalls, Prism’s administrative chaos only deepened. Months later, Prism turned around and re-issued the exact same overturned, recycled repudiation letter from their systems—completely oblivious to the ongoing complaint determination and management directives.

Their failure to conduct timely, professional physical inspections forces policyholders into impossible positions while active damage occurs. Prism Network represents the absolute worst of outsourced insurance claims management: automated dismissal, total disregard for evidence, zero internal continuity, and complete administrative incompetence.

Avoid at all costs.

Easy to work with, kept me regularly and fully updated at every stage and appointed first class contractors. Work was completed to a high standard so I am very pleased.

This was our first ever insurance claim and for a leaking water pipe to the house which seemed like an event of some magnitude. I have no previous experience of contacting an insurance company for a claim but the process was not only painless it was efficient and reassuring. Straight away I got through to someone who grasped the problem and sent engineers out to check within days. DASA drainages came out and dug holes on one of the hottest day of the year without complaint, identified the problem and fixed what they could on day 1. On their second visit, they installed a new pipe beneath our block paved drive and completed the work. You would not know they had been they were so tidy and neat in their work. Thank you for such a brilliant, fast and professional service. Prism phoned up afterwards to check we were happy with everything before closing our file. Professional and quick. Thank you.

From the start prism have been fantastic regularly keeping in touch by phone.any queries I had were quickly resolved excellent service.

Excellent service - efficient, helpful and polite throughout.

Brillant start to finish thanku for the updated texts !

Prism were appointed to my home insurance claim for validation after I submitted two private quotes. They were extremely fair and reasonable explaining in detail where the minor adjustments were in the validation vs my quotes and providing advice on how I should approach my private contractor to dispute this element.

They were quick, responsive and a delight to deal with offering a fair settlement. I appreciate all of their help during a stressful time.

Very fast service and communication is good.

Very professional team. Kept me informed at every stage and kept in regular contact to ensure repairs were going smoothly. Quick to respond to queries. Overall very pleased with the service I received from very friendly professionals.

I had an excellent experience with Prism from start to finish. The whole process was smooth, professional, and stress-free. The team was incredibly helpful, always available to answer questions, and made sure everything was handled efficiently.

Their attention to detail and commitment to great service really stood out. I felt supported every step of the way and couldn’t be happier with the outcome. I would highly recommend Prism to anyone looking for reliable and top-quality service!

So easy to deal with and very patient as I had to wait for information from 3rd party which took some time.
Staff really helpful.

From first contact to completion of my claim, a period of just 4 weeks, Prism have been very efficient and kept me informed along the way. The contractor they selected to carry out the work were also very good.

I would recommend both companies to my fellow colleagues.
The job undertaken was excellent and the whole process has been dealt with very efficiently. I am very pleased with the service received, it was very professional from start to finish

Prism are very kind and friendly on the phone but we had a shower issue and leak in October 2025, reported it then and then spent the next 5 months trying to get the works completed.

Prism hired one vendor that started the works but the quality was soo bad (didn't follow any building regs and would have collapsed after a month or so) I stopped them from continuing the shower rebuild and asked for a new vendor. Funny as I had asked Prism if all people from this vendor had the right qualifications to undertake these works and they said yes to the best of their knowledge (this was not true). Also had a issue with a toilet that had never had an issue before after their subcontractors had been in the bathroom and they told me they could fix for some cash in hand, I declined and fixed t myself, felt dodgy.

Second vendor came and were brilliant, efficient and top quality but this was after months of waiting, irritation and bureaucracy and an official complaint....while Prism followed their internal processes slowly we waited as a family of 5 with one less bathroom for 5 months.

Created a complaint and mother company paid out some cash as an apology.

Actual works took 3 days to complete, if they had hired a decent vendor at the start and have some work on their standard operating procedures for claim approval, builder allocation etc. then this could have been taken care of in two weeks and would have been completed in October November 2025...instead it was completed March 13th 2026.

Prism were accommodating and friendly but need to improve their internal processes for efficiency and double check who they subcontract building works to.

Would not want to claim through them again, not the worst but unnecessarily painful and stressful for us.

A wonderful firm. I dealt with Sarah. Despite my initial frustration, she kept calm, professional and showed genuine care. When I was slow in providing the correct information, she was patient, yet politely gave gentle reminders to help me out - what other firm does that?

I can't fault them in any way as they were very helpfull in getting the job done and kept me informed every step of the way

A really fast and efficient response to our claim truly satisfied with the repair work carried out