Great customer recovery! My order came damaged, but ProBikeKit quickly sent a replacement. How a company handles problems matters most—I’ll definitely return and recommend. Thanks to Kumi for the exce... See more
Company replied
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See what reviewers are saying
I've bought a few things from pro bike kit so far and everything has been delivered on time and worked/fit perfectly. Prices have been great, much better than my local store and that's after delivery.... See more
Company replied
I think that regular $14.95 shipping is excessive. I would think twice before ordering. Also is very sad how you can’t find anything Campagnolo here. Before when I built my bikes I bought all my cam... See more
Company replied
There is no one to ask simple question such as if freehub is included in this purchase. I tried to find out on Facebook but never received any answer from fellow who called himsef James. 3 stars i... See more
Company replied
Company details
Information provided by various external sources
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, Northwich, CW9 7RA, United Kingdom
- 0161 813 1710
- www.probikekit.com
Great customer recovery
Great customer recovery! My order came damaged, but ProBikeKit quickly sent a replacement. How a company handles problems matters most—I’ll definitely return and recommend. Thanks to Kumi for the excellent support.
December 2, 2025
Unprompted review
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
easy online experiece
March 15, 2024
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sad not to find Campagnolo
I think that regular $14.95 shipping is excessive.
I would think twice before ordering. Also is very sad how you can’t find anything Campagnolo here. Before when I built my bikes I bought all my campagnolo groups here including my campagnolo wheels.
January 31, 2024
Reply from Pro Bike Kit
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Got what I wante
December 4, 2023
Reply from Pro Bike Kit
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Steer Clear of Probikekit
I've been a month waiting for Probikekit to arrange a collection for the faulty wheel they sold me.
Two agreed dates have come and gone.
They don't answer emails.
1 star is too generous, this is horrible company to deal with.
October 24, 2023
Unprompted review
Reply from Pro Bike Kit
Hello,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Relations team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Easy to find what I was looking for
Easy to find what I was looking for. Fair price on item.
July 29, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Fast and reliable
July 17, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
AVOID LIKE THE PLAGUE
I’d give ZERO stars if that was an option. Horrible policies, terrible customer service, impossible to get in touch with them. I will never ever use them again no matter how good the deal might be.
“Date of experience” is really a 2 month span of going in circles with them regarding a return. Which I’m currently stuck with.
July 8, 2023
Unprompted review
Reply from Pro Bike Kit
Hi Shar.
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Ben
What a roller coaster (in a bad way)
What a roller coaster
I ordered a frame set from PBK in late March. The web site’s nice. The order was easy. The bike came within a week in perfect condition.
Prior to arriving, DHL collected $125 CAD from me for import duty (I’m in Canada).
As I unwrapped the frame, I saw that it was a 51 cm frame….I ordered a 54. Oops…. human error… oh well.
I contacted PBK right away and they apologised and told me they’d arrange & cover the return.
I asked about the import duty, if I’d get that back too (their mistake… equal to £75… included a screenshot of my receipt). The response-
“… unfortunately, we would be unable to pay the duties fees for the delivery, but will cover the returns cost as this was our mistake. The dispatch fees are implemented by the courier, apologies for this.”
This alone ends my doing business with PBK again. It was THEIR mistake!?
Sadly, there’s more.
So, the return went without a hitch. FedEx was arranged by them and they collected the re-boxed frameset.
Time went by…. waiting for my refund. By mid-April, I contacted PBK to inquire about my return.
They “appear” not to have it yet…
“If your tracking confirms that this has been delivered…”
“ If after 14 days you have still not received your confirmation, please forward your proof of postage/ tracking details and we will be happy to look into this for you.”
WHAT!? PBK arranged the return (The HUB- who owns PBK, actually arranged it).
So, it’s on me to prove to you that I’m not a crook. Now I feel like a crook! This isn’t fun doing business with PBK. Not easy at all.
Funny note here. I couldn’t find my paperwork… took some time to eventually find an email from the lady at The HUB with all the details including tracking. Meanwhile, I’ve inquired again (May 19!).
Tracking showed that the frame was returned 2 days after it was mailed to the warehouse in Cheshire, England, signed for at 9:42 AM.
I contacted PBK with this and asked for my refund.
Really long story a bit shorter, I had to contact them 3 more times over a couple more weeks before I got my $805 back (“we are still chasing this and checking in our warehouse). So, they can’t return a customer’s money till they find the item that they clearly have??
Bizarre. Not a good experience. And I’m still out $125 CAD because THEY made a mistake.
Drew
London Ontario Canada
Addendum:
below, you will read the reply from PBK that gives the impression that they have “resolved” something with me. Other than getting my $ back for the purchase, there is nothing to add. I am still out the $125 in import fees for THEIR mistake. Even shady-er than I thought they were.
June 12, 2023
Unprompted review
Reply from Pro Bike Kit
Hello Drew,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Great selection and price
Great selection and price. Easy checkout. Always look forward to getting their emails.
June 17, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great service again from PBK
Great service again from PBK, super quick delivery and considerably cheaper than anywhere else.
Don’t get the negative reviews as I can only speak from my own experience, never had an issue.
June 7, 2023
Unprompted review
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Ordered 2 tyres
Ordered 2 tyres, got only one (out of stock) without letting me know... if I knew, I could choose whether to make the purchase, to cancel, or maybe add another one...
Purchased not for the first time, always satisfied, sorry for this time.
Update, got refond 🙂
May 21, 2023
Reply from Pro Bike Kit
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Was very easy
Was very easy. When I purchase an item like a bike jersey I hope you can suggest matching bib gloves etc
May 23, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
ProBikeKit has what I need and at great…
ProBikeKit has what I need and at great prices. Shipping is reliable and quick. I wish I could visit and browse the store, but am very far away. Thanks for offering great equipment, keep it up, I'll be back!
May 20, 2023
Reply from Pro Bike Kit
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
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